So, on the plus side - the musical is delightful! It walks a fine line between the heart-tugging and the ridiculous and serves both well. The songs were great and stayed in my head the rest of the day and the vocals (other than the lip-synching by the dancers) were terrific. As was mentioned before, End of the Line was the real showstopper vocally and emotionally, but Cap belting "I can do this all daaaaaaaaayyyyyy" was what was stuck in my head afterward (and still!).
Staging was great and granted, I really, really, really did not care for the Frozen show here, but think this show makes great use of the infrastructure built for that, such as the turntable stage and the large screen. Use of backdrops and props and staging was very clever. And I enjoyed the radio pre-show.
But the complete and utter shambles that was trying to get in nearly ruined the entire experience.
I wasn't surprised when the premium experience sold out within an hour of rope drop so I missed it, but the ABSOLUTE GARBAGE of how ops handled the rest of the queue was one of the WORST queue experiences I can EVER remember having at a Disney park.
It started off fine - I was prepared to refresh the app and join the queue as soon as it opened. Hit the button as soon as it was time and got into the second show. (So the first show sold out in less than one second.)
They tell you that you will be allowed to queue between 30-45 minutes ahead of your showtime. Again, fine.
I showed up 50 minutes ahead to find - several hundred of us being literally yelled at by multiple Cast Members to stand back from the theater and stay away "until you get your barcode".
What?
Looking at the app virtual queue, all I could see was a line made of five bars. Mine was still only highlighting the first bar.
They kept yelling at us not to come to the door until we had our barcode as the crowd grew and filled the streets in the area.
45 minutes ahead hit. My line on my app hadn't progressed, but soon I heard a roar from the crowd and several hundred people rushed forward while the rest of us looked at our phones and each other confused. When we asked the Cast Members what was going on, we were told we had to wait for the barcode to push to our apps before we could approach the doors to line up.
Five minutes or so later, it happened again. Another couple hundred people cheered and ran for the doors. The rest of us were looking at our phones in confusion. This time, the bar had moved forward but was still nowhere close to the end.
At that point, I realized - they're pulsing the crowed and using "boarding groups", but there's no way to tell which "boarding group" you were in on the app! So thousands of us had to stand around and wait as hundreds were let in, then hundreds more, then hundreds more...
Mine was the last group called (the fifth, I think?). So the majority of the audience were allowed to queue before the rest of us peons could even get through the doorway to join the line.
So we all stood around for more than half an hour in the scorching sun being yelled at to "stay back, go across the street, find somewhere to wait until you have your barcode!" with no clue of when that might actually happen.
Finally, our last group was called and we all rushed the door, and joined the very end of the queue, EXTREMELY PI$$ED OFF.
ALL of that frustration (and my sunburn) could have been avoided if they simply announced in advance that even with a showtime, you would be let in by groups - and then TELL US WHAT GROUP WE'RE IN so we don't feel like fifth class citizens being yelled at for half an hour while we take guesses on when that might happen!
One of the WORST examples of "the Disney Difference" I've seen. It was bad Safety, bad Courtesy, bad Inclusion, bad Show and bad Efficiency.
A combination of terrible management and terrible training put me in a terrible mood as I was one of the last allowed to enter the theater and scrambled to find a seat.
Again - the show was great and left a big smile on my face. The queue process is GARBAGE and left a terrible aftertaste and ill will so easily avoided by NUMBERING THE FREAKING BOARDING GROUPS instead of making us feel like crap while everyone except us was let in. #thanksdisneyopsteam