huh? I'm confused. I'm really not commenting just to disagree, but you quoted from ada.gov and it clearly says
"The work or task a dog has been trained to provide must be directly related to the person’s disability.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA."
Yet you say that "emotional support dogs" are allowed based on the quote. I'm confused about how you came to that conclusion.
From everything I read, they have special considerations when it comes to housing that doesn't allow pets and for airline travel, but they don't have the same rights as service animals in other businesses.
Now there is a difference between an emotional support dog and a psychiatric service dog. I wonder if this is where some people are getting confused. Psychiatric service dogs have the same type of training as other service dogs and are trained for specifics tasks to help the patient.
So, to me, that makes it sound like that jaklgreen is correct in what you said. That business do have the right to deny access to "emotional support dogs".
Aside from the ada.gov website, there are several articles that come up on google that explain the differences between emotional support animals, which generally aren't trained to perform specific tasks, and service dogs (which can be for psychiatric issues as well). There are a lot of emotional support animals out there that don't have the same type of training as service dogs and they are usually classified as being "therapeutic" and don't have the same rights as "service dogs," in regular businesses, but they do have other special considerations.
Here's an article from 2011, which is when they clarified the new meaning of a service dog:
http://www.workinglikedogs.com/2011...stance-dogs-to-become-stricter-march-15-2011/
And here's a more recent one that explains the true benefits of emotional support animals, but that they are, indeed, not considered service animals.
http://www.prweb.com/releases/2013/2/prweb10481392.htm
I'm not trying to step on anyone's toes here. And I am a pet lover, and all for service animals, but I'm just wondering if people are getting confused between the terms "emotional support dogs" and "psychiatric service dogs" because there is a difference.
Edit: If I'm wrong, and there's something I'm not getting, feel free to let me know.