CRASH.. I know many of you will have felt it bit today is the day our WDW trip was cancelled due to huge amounts of errors on TUIs behalf our original trip was May 15th 2020 an agent on Saturday helped us to move it to May 2021 - didn't tell us about any additional charges which meant our bill went up by £2000 been trying to call back since the weekend and have spent 19.5hrs on hold to them in total
I've been cut off by their system about 5 times spoke to an advisor today who I got cut off from twice thankfully she called me back they said that they could move it to Oct 2020 for us ... checked price and additional £2628 for the same trip as they wouldn't honour the free dining offer we booked.
I've refused and they've agreed to cancel it completely.. i was due to fly in 5 weeks its been booked nearly 12months (booked originally with Thomas Cook they went bust so rebooted with Tui)
I have my family and my health right now and we are all safe of course I'm grateful of that but there's now a big mickey shaped hole and I'm having a sad day...
Hoping to rebook for 2021 when the UK free dining launches again (it works for us don't judge
) and fill the void with our next trip!