PHOTOS - Disney reveals new lobby design and Trader Sam's lounge for the Polynesian

[flynnibus]

Okay, thanks for the cliff notes version.

Answers a lot of questions.

Some got defensive because he was a bit smug in his tweet. But instead of questioning what people were posting, they latched onto Brandon's presentation and ran with that. Nice way of failing to face the actual point and instead deflect to something they can attack. Totally expected behavior.

The epicenter of the tempest in the teapot was a tweet saying
@brandonkleyla I enjoy knowing the REAL reason the waterfalls are coming out and I can't say a word. So have fun internet. #roundandroundyougo

 

[flynnibus]

Yeah, that's what I'm interested in. The "reasons" behind the changes.​

Well we know how often Disney gives out the raw detail instead of the PR angle... so I wouldn't suggest holding your breath

 

[Cesar R M]

Yeah, it's really amazing to see someone in an official capacity harbor such contempt for fans of the company he works for. His wife is following suit. Classy group! They don't deserve to work for such a prestigious company.

that is pretty much what differences a real fan from a blind sheep.
blind sheep will follow anything even to their deaths.

 

[bhg469]

that is pretty much what differences a real fan from a blind sheep.
blind sheep will follow anything even to their deaths.

But can't we all agree that both sides are pretty sad?

 

[Cesar R M]

I don't even know what's going on any more...

just go with the flow.. let the crazies destroy themselves

But can't we all agree that both sides are pretty sad?

Of course.. taking into consideration: its not like we can do anything else, they are adults responsible of their actions, and so we are of ours.

 

[flynnibus]

But can't we all agree that both sides are pretty sad?

This is why so many companies steer employees away from posting online and why so many shy away from engaging detractors online. The playing field is not level nor are people respectful. It's just gas waiting for a spark for most people. You can't tell the true story, but you are forced to listen to 3rd parties tell 'their version' of it and the more convincing they are, it doesn't take long before people start to believe the 3rd party's story as the truth because there is a void of counter point.

I see it in my industry all the time.. and these 3rd parties are even people INVOLVED, not just random customers... and they STILL get it wrong. But as an employee you can't tell them 'the real truth'. That burden often causes people to act poorly.

 

[Stevek]

Pretty sure it's a woman with a silk shirt and a dumb haircut.


windows 7 screenshot

That's what I thought as well. And people do realize that Trader Sam's in DL allows kids in the bar, right? They just can't sit at the actual bar.

 

[PhotoDave219]

That's what I thought as well. And people do realize that Trader Sam's in DL allows kids in the bar, right? They just can't sit at the actual bar.

Uh.

@71jason can back me on this, but Children are allowed to sit at the bar at Walt Disney World.

 

[Stevek]

No, because it wasn't much of a rant.. and all the hubbub on twitter by a select few show just how F'd up this community is and how some people really should find something to do with their lives BESIDES THEME PARKS. This isn't just a hobby when people are just idling waiting for the tiniest bit to go all belligerent over. Honestly, the response is so over the top and reeks of GET A LIFE.

Guy basically says "outsiders don't know the truth" and people get all upset because... someone told them reality? That echo chamber of 20-30 'personalities' online is really depressing.

Exactly, I didn't see it as a rant at all though I'm sure he's frustrated that people speculate and condemn decisions that are made when they really don't know the facts. Anyone that has ever followed him on twitter surely knows that he is very passionate about the parks and their history.

 

[Lee]

You can't tell the true story, but you are forced to listen to 3rd parties tell 'their version' of it and the more convincing they are, it doesn't take long before people start to believe the 3rd party's story as the truth because there is a void of counter point.

There's the problem. They (Disney) certainly can, and should, tell the true story.
Using this Poly debacle as an example, if they feel they have a valid "reason" for doing away with the waterfall, they should be able to state that reason and defend it. The thing is, they know they are making an unpopular decision (not the first) and rather than openly address it with their most loyal and dedicated customers, they choose to ignore it. For me, that does substantial damage to the relationship.

 

[Stevek]

Uh.

@71jason can back me on this, but Children are allowed to sit at the bar at Walt Disney World.

Could be, I don't know what the laws are in FL. I just assumed that they were similar...but this is Florida so all bets are off.

 

[PhotoDave219]

Could be, I don't know what the laws are in FL. I just assumed that they were similar...but this is Florida so all bets are off.

No, I'm well versed. Disney allows it.

 

[Stevek]

How did you figure that out? I couldn't figure out what he was referring to except someone on our forum was sociopathic

Because we discussed this awhile ago. Those were actually DM's between him and someone else which he unfortunately sent out as tweets. It was an unfortunate mistake by him for sure.

 

[flynnibus]

There's the problem. They (Disney) certainly can, and should, tell the true story.

If life were only that simple and the truth would be enough to calm everyone. The line from A Few Good Men rings true more often then people want to admit... "You can't handle the truth!"

Is ever intention angelic? Of course not... but customers may act like they want to know how and why a company functions and makes decisions... but in reality they don't. They want to hear the bits they want, and dismiss the parts they don't agree with or don't have to burden themselves. At the end of the day, you can never win trying to explain all the compromises and constraints you work within.

People look back and think "Walt told us everything!" - no... Walt used the design process as a promotional tool to build up just how "non-average" and unique his product was.

 

[Scuttle]

That's what I thought as well. And people do realize that Trader Sam's in DL allows kids in the bar, right? They just can't sit at the actual bar.

As they shouldn't. I can't stand when I want to get a bite and a few drinks at Yak and Yeti and I see a family of five at the 6 seat bar. I'm sure the bartenders like it to.

 

[Scuttle]

I don't even know what's going on any more...

Agreed, can someone give me a cliff notes version of what is happening here?

 

[xdan0920]

I love how people are falling to pieces over concept art and the removal of the water feature. I'll reserve judgement until everything is done. I have a feeling they are going for a cross between the AKL and GF resort lobbies in terms of design and feel. IF thats the case it could end up pretty nice.

A cross of the two, without the scale of either. Poor choice for the space.

 

[GoofGoof]

No, I'm well versed. Disney allows it.

It's definitely not against state law. Unless there was a local ordinance (which is not likely) it is legal. It would be up to Disney to make a policy against it. It would be nice to have 1 place where kids didn't go, but after a few cold ones they are much less annoying

 

[jlsHouston]

Okay I'm up and time to catch up on what I missed

 

[jlsHouston]

This is why so many companies steer employees away from posting online and why so many shy away from engaging detractors online. The playing field is not level nor are people respectful.

I think you nailed it with the last sentence... "playing field is not level nor are people respectful."

Exactly, I didn't see it as a rant at all though I'm sure he's frustrated that people speculate and condemn decisions that are made when they really don't know the facts. Anyone that has ever followed him on twitter surely knows that he is very passionate about the parks and their history.

Reading it again this morning, I'm kind of picking up the thumbing of the nose type vibe in his comments, but still doesn't justify attacks by others IMO.

There's the problem. They (Disney) certainly can, and should, tell the true story.
Using this Poly debacle as an example, if they feel they have a valid "reason" for doing away with the waterfall, they should be able to state that reason and defend it. The thing is, they know they are making an unpopular decision (not the first) and rather than openly address it with their most loyal and dedicated customers, they choose to ignore it. For me, that does substantial damage to the relationship.

Exactly, if Staggs is going to keep commenting about trust being significant in the relationship between WDW and it's customers TDO needs to step up and get their marketing heart right.