News PhotoPass at some character locations being replaced by automated cameras

act2306

New Member
I used to work Photopass and I am so upset by this idea both in that capacity and as a mother of a toddler, who enjoys not needing to bring my own camera and just being present with the characters instead of being the photographer. I will say, I have seen from friends still there that no one is being let go of (at least not yet) just being moved to the street. So we will see. I hope that remains to be the case. I don't believe Photopass on the whole is going away. At least not anytime soon.
 

drizgirl

Well-Known Member
Another consideration is that these permanent indoor meet and greet locations have the absolute worst lighting! I always swore it was to maximize how many Photopass shots they could sell. But taking a decent shot on a cell phone, even one of the newer ones, is no easy trick. You almost have to have a decent flash.
 

Kman101

Well-Known Member
Here’s the response I got from Disney. They sure had this canned one ready to go:

Luke Hartsfield (Disney)
Nov 15, 4:22 PM EST
Dear (redacted),

Thank you for your email to George Kalogridis regarding the Walt Disney World Resort. Your correspondence was forwarded to me so that I may personally respond to you on behalf of our Executive Leadership.

Thank you for your feedback regarding Disney PhotoPass at the Walt Disney World Resort. Please know, the Walt Disney World Resort will continue to have more than 100 locations where Disney PhotoPass Photographers will be available to capture personalized and customized photos for our Guests. We know our Guests enjoy their interactions with our Photographers and Characters, so rest assured that we will continue to create those magical, one-of-a-kind memories. We will be installing automated cameras at nine locations that will capture moments of the experience from start to finish to allow our Guests to receive a wider variety of photos from which to choose. Please note, no one is losing his or her job as a result of this. All Photographers will continue to support other Disney PhotoPass locations across our Theme Parks so that they can use their creativity to capture personalized photos for our Guests.

Thank you again for writing to us. We look forward to future opportunities to entertain you and your family.

Warmest regards,

Luke Hartsfield
Executive Correspondence Specialist
Walt Disney World Resort

If you reply to the e-mail (even if it suggests you not) and push (but in a nice way), you'd probably get a phone call ;) If you haven't already. I didn't call about photopass; I e-mailed them about the Passholder events (this was a few months ago) and got a canned response but when I pushed back a bit I suddenly got a more personal response and a phone call.
 

MattyBear

Member
There will have to be a character attendant present.
I know that but if you look at pictures that have already been taking the camera is set back very far. if someone is going to take a picture there going to be in front of the camera. i’m not sure Disney World wants that to happen.
 

Tori

Well-Known Member
Remember the days when you could use YOUR OWN CAMERA to just take pictures instead of just being lazy..Boy I sure do..

You can still use your own camera. That hasn't changed. Asking a random guest to take photos of you is no guarantee that the photos will come out half way decent.

You'd be surprised at how many people don't know how to take a photo.
 
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MickeyCB

Well-Known Member
Please please please write in, complain at Guest Relations, do any and all feedback you can about this poor decision as I feel that will be the only way that some kind of reversal of this decision could happen, but even then that’s a stretch still.
May I ask how you contact/write to Guest Relations? I am very willing to write them as you are suggesting as I think taking the photographers away (particularly) with meet and greets, is insane!
 

thomas998

Well-Known Member
I don't think photopass is about being lazy. 1. Many people don't have great camera equipment or want to lug it around the parks. Even though many cell phones can take decent pictures, it's no match for what a real photographer can do with a real camera. (Whether the photopass photographers are real photographers or just talentless college kids is up to you and your perception. Regardless, I'm sure most are better than what I can take as a hack with an iphone.) 2. How many people have commented about a photopass photographer getting several great shots of their kids' emotions and responses to meeting a character, including close-ups? You really think Random Joe in line behind you is going to get those for you?
Over the years we've gotten a lot of real duds from photopass photographers... they included under or over exposed photos that were unusable, photos with limbs or the tops of heads cut off, or photos that were so far off a level horizon line that it was distracting. We have also had other guests shot photos for us when we wanted group shots and there were no photopass folks around and never once did those random people give us as bad a shot as we experience with some of the photopass photographers. Could it have been pure luck? Sure. But it is probably more a result of lots of Disney photographers not caring how well they do their job. These automated meet and greets sound like a good idea to me.

If you look at how they are done, they don't just snap a single photo as some posters have assumed. They shoot multiple photos from different positions and then the guest uses their magic band to select the photos they want on their account. So the one photo that someone linked to from the Tinkerbell meet and greet was one that the guest picked, they had other options but for whatever reason that was the one they liked... which begs the question, if they didn't like it then why did they pick it in the first place? Or was it picked by a guest that picked it because they felt it was a bad photo and wanted a bad photo so they could complain about it.
 

jpeden

Well-Known Member
In the Parks
No
If you reply to the e-mail (even if it suggests you not) and push (but in a nice way), you'd probably get a phone call ;) If you haven't already. I didn't call about photopass; I e-mailed them about the Passholder events (this was a few months ago) and got a canned response but when I pushed back a bit I suddenly got a more personal response and a phone call.

What’s the point? They’re just gonna push the same canned response in verbal format.
 

DisAl

Well-Known Member
What’s the point? They’re just gonna push the same canned response in verbal format.
But maybe - not very likely but maybe - they will get enough emails and calls so that someone realizes they have made a very stupid decision. Loss of sales of Memory Maker might get their attention too but the danger there is that with their warped out of touch thinking they will decide that they should eliminate photopass entirely because not enough people are buying it. We have purchased Memory Maker for years but will no longer. I am really glad I had not already purchased it for our next trip in March.
 

JustAFan

Well-Known Member
Not surprising. Unfortunately, the almighty dollar has final say. Disney is a company with an eye on the bottom line just like any other corporation. The problem is when that interferes with our perspective of 'magic'. I will say some of my best interactions in parks have been with photo-pass photographers. They play a part in bringing that magic to life. Some of them are very creative and fun.
 

Nsaudra

Member
I thought the ones at universal were awesome, when we went disney they only photographer between minnie and daisy... so he was running back and forth
 

drizgirl

Well-Known Member
Not surprising. Unfortunately, the almighty dollar has final say. Disney is a company with an eye on the bottom line just like any other corporation. The problem is when that interferes with our perspective of 'magic'. I will say some of my best interactions in parks have been with photo-pass photographers. They play a part in bringing that magic to life. Some of them are very creative and fun.
This change definitely interferes with my perspective of magic. It's not very magical to pay $169 for Memory Maker only to have the photographers replaced with boxes. The almighty dollar does indeed have the final say. I say it's not worth it, so will not be purchasing MM again.
 

Missing20K

Well-Known Member
SETTING: DIS boardroom

Chappie - Memory Maker package sales are down 17% this quarter
Iger - Have we looked into lowering costs?
Chappie - With enough lost revenue, we believe we can justify eliminating PhotoPass entirely by 2020 at the latest.
Iger -
tenor.gif


END SCENE
 

po1998

Well-Known Member
So it wasn't enough that they are making a killing on Memory Maker, and an even bigger killing on people who pay for only a handful of digital images? Now they have to eliminate the person taking the pics?

Sometimes I just hate you TDO. :(
 

janoimagine

Well-Known Member
So it wasn't enough that they are making a killing on Memory Maker, and an even bigger killing on people who pay for only a handful of digital images? Now they have to eliminate the person taking the pics?

Sometimes I just hate you TDO. :(
Honestly DCL is the same way ... I was shocked to find out the ten mediocre shots on the ship of my daughter and niece with the princess cost $150 to place them on a thumb drive ... its a flipping rip off ... and now a live person wont even be taking the shot's? Disney can suck it as far as I am concerned. It's becoming a joke.
 

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