our first visit was ruined by this disgusting cleaning

[alissafalco]

I highly doubt that Disney would admit to this video if it wasnt on their property. Im sure they know exactly who the worker is.

 

[Clamman73]

Another thing about the video that I just noticed (after watching it in full-screen mode) is that this is not a mop she's using. In custodial this tool is commonly referred to as a doodle bug (similar to a Swiffer). They can tie a towel to it (seen in the video) to clean hard to reach places. If you look closely, she isn't using it on the floor but on the table bases which is acceptable. But she shouldn't be using the same rag to clean the table tops. That's just lazy.

Yes...it looks like she's doing the table bases and the tops...I can see in another video of that area that those particular tables have a fairly decent sized square base to them. Probably not the most clean protocol I would follow...but the people doing the cleaning could say that afterwards they went over the table tops with a sanitizing solution.

It looks like the video was taken from the other section across the main walkway into the food court; it's where if you're walking in, it's just to your right. The orange floor is the section of flooring as you walk in. That orange floor has grout lines which do not show up in the video taken...that could explain how the video doesn't show up the patterned green floor where the tables are.

 

[mousehockey37]

3rd page... no return by the OP... The fishy getting bigger and smellier...

 

[Princess_AmyK]

I feel pretty confident that this is probably an irresponsible and careless employee. I have a hard time believe Disney would train its staff to follow such clearly disgusting protocol. I feel confident that she is an exception and this is not how they handle this kind of thing. I have never seen something like this at Disney. Just seems like an employee that needs to be fired to me. Clearly she doesn't care to do her job correctly.

 

[ratherbeinwdw]

Yes...it looks like she's doing the table bases and the tops...I can see in another video of that area that those particular tables have a fairly decent sized square base to them. Probably not the most clean protocol I would follow...but the people doing the cleaning could say that afterwards they went over the table tops with a sanitizing solution.

It looks like the video was taken from the other section across the main walkway into the food court; it's where if you're walking in, it's just to your right. The orange floor is the section of flooring as you walk in. That orange floor has grout lines which do not show up in the video taken...that could explain how the video doesn't show up the patterned green floor where the tables are.

I wish I could figure out how to upload a picture. The shot I have shows the orange floor all the way across from the drink station to the windows. No matter how much I enlarge the picture, there are no visible grout lines. I seem to remember that different sections had different colored floor, but I wouldn't bet on that.

 

[Clamman73]

I wish I could figure out how to upload a picture. The shot I have shows the orange floor all the way across from the drink station to the windows. No matter how much I enlarge the picture, there are no visible grout lines. I seem to remember that different sections had different colored floor, but I wouldn't bet on that.

Check out this video of the area...it should start at ~3:40

 

[daisyduckie]

It is very gross, but why let it ruin your vacation? I would be very careful to keep all of my food on the tray and on my plates though.

 

[mousehockey37]

It is very gross, but why let it ruin your vacation? I would be very careful to keep all of my food on the tray and on my plates though.

Not to extend this any further... but what makes you think the trays and plates don't get a similar treatment?

It's gross to even think about, but with the volume of stuff they're reusing throughout the day, you can't guarantee that some didn't hit the floor and just got put on the clean pile anyway... .

 

[ratherbeinwdw]

I feel pretty confident that this is probably an irresponsible and careless employee. I have a hard time believe Disney would train its staff to follow such clearly disgusting protocol. I feel confident that she is an exception and this is not how they handle this kind of thing. I have never seen something like this at Disney. Just seems like an employee that needs to be fired to me. Clearly she doesn't care to do her job correctly.

Check out this video of the area...it should start at ~3:40

Check out this video of the area...it should start at ~3:40

This is the picture I have which makes it look like there's no grout lines.

 

[raven]

I feel pretty confident that this is probably an irresponsible and careless employee. I have a hard time believe Disney would train its staff to follow such clearly disgusting protocol. I feel confident that she is an exception and this is not how they handle this kind of thing. I have never seen something like this at Disney. Just seems like an employee that needs to be fired to me. Clearly she doesn't care to do her job correctly.

If that's going to be the result then you can expect a HUGE turn over of CM's in every department across the property. I can't count how many times I've seen CM's everywhere who don't seem to care for their jobs much. It doesn't mean they need to be fired though. There might be circumstances we don't see as to why they are having an off day. Personal life, poor management, poor pay, health issues, etc. can all make anyone not feel in the mood to be at work at any given time.

Now before someone jumps down my throat saying "It's their job though! It's Disney! If you can't do it, leave!" ask yourself if you've always given 100% every single minute at your job. I think we all can answer "no" to that. I'm in no way defending CM's but they are only people like you and me, and are working for very little pay, dwindling hours and perks all while being expected to help their employer drain every guest's bank account.

Many of these backstage roles and custodial roles don't receive any recognition from other departments as well and are looked upon as "labor workers who shouldn't be seen" from management and CMs in other departments. Often they are rushed out of guests views when parks are opened early. They actually do the deep down cleaning while day custodial does the upkeep until night falls and this team comes back to do it all over again. Often they work 8 hours alone without seeing or speaking to another soul (including management) then go home to sleep all day only to get up and start all over again. This doesn't lend itself to much social life and depression is quite common among those with similar schedules. Then add that your employer sees you an an "eyesore" doesn't help the matter any. Yes, there are some who really need to be let go among them but for the most part they do a great job doing 8 hours of manual labor in (sometimes) unbearable conditions and yet no one notices the work they do.

 

[peter11435]

The flooring throughout many areas of art of animation including the entire food court was replaced last year.

 

[Princess_AmyK]

If that's going to be the result then you can expect a HUGE turn over of CM's in every department across the property. I can't count how many times I've seen CM's everywhere who don't seem to care for their jobs much. It doesn't mean they need to be fired though. There might be circumstances we don't see as to why they are having an off day. Personal life, poor management, poor pay, health issues, etc. can all make anyone not feel in the mood to be at work at any given time.

Now before someone jumps down my throat saying "It's their job though! It's Disney! If you can't do it, leave!" ask yourself if you've always given 100% every single minute at your job. I think we all can answer "no" to that. I'm in no way defending CM's but they are only people like you and me, and are working for very little pay, dwindling hours and perks all while being expected to help their employer drain every guest's bank account.

Many of these backstage roles and custodial roles don't receive any recognition from other departments as well and are looked upon as "labor workers who shouldn't be seen" from management and CMs in other departments. Often they are rushed out of guests views when parks are opened early. They actually do the deep down cleaning while day custodial does the upkeep until night falls and this team comes back to do it all over again. Often they work 8 hours alone without seeing or speaking to another soul (including management) then go home to sleep all day only to get up and start all over again. This doesn't lend itself to much social life and depression is quite common among those with similar schedules. Then add that your employer sees you an an "eyesore" doesn't help the matter any. Yes, there are some who really need to be let go among them but for the most part they do a great job doing 8 hours of manual labor in (sometimes) unbearable conditions and yet no one notices the work they do.

I absolutely understand that not everyone gives 100% every day. Totally agree. This is forgivable when it comes to not smiling all the time, maybe providing slow service, etc.. Not everyone is perfect and no one deserves to lose their job over imperfection. However, blatantly doing something that is clearly against sanitation practices, risks the health of others, and could get the restaurant shut down is very different.

 

[raven]

I absolutely understand that not everyone gives 100% every day. Totally agree. This is forgivable when it comes to not smiling all the time, maybe providing slow service, etc.. Not everyone is perfect and no one deserves to lose their job over imperfection. However, blatantly doing something that is clearly against sanitation practices, risks the health of others, and could get the restaurant shut down is very different.

Again, you are thinking the Disney way suggesting that they are a different breed of people when they are just like everyone else on earth.

 

[KeithVH]

Please note that Disney has indicated THIS WASN'T A CM. 3rd party vendor per their claim. Not held to the same standards. IOW, it's OK for them to be pathetic individuals.

So either Disney is lying <GASP> and it WAS a CM or not everyone who works on property for a specific function is a CM.

Can't have it both ways.

 

[jaklgreen]

I feel pretty confident that this is probably an irresponsible and careless employee. I have a hard time believe Disney would train its staff to follow such clearly disgusting protocol. I feel confident that she is an exception and this is not how they handle this kind of thing. I have never seen something like this at Disney. Just seems like an employee that needs to be fired to me. Clearly she doesn't care to do her job correctly.

This is what I was thinking. Disney is very big into protocol and their kitchens are very clean. She looked like she forgot her separate towel for the table top and did not want to walk back for it. If a health inspector saw that it would mean automatic termination for her. It still should be because that is a gross disregard of the health code. If I personally saw this, I would have called her out on it and found a manager right then and there. Not to expect any compensation but to stop this disgusting behavior. I also would have watched to make sure someone re- wiped all of the tables. People just do not think. I have seen all sorts of gross behavior by food workers and customers at a restaurant. Its a miracle so many people are still alive.

 

[jaklgreen]

Again, you are thinking the Disney way suggesting that they are a different breed of people when they are just like everyone else on earth.

No. I work in food(not Disney) and can tell you that sanitation is a top priority for me. If you want to be lazy then you work slow or stand around, you don't use the same towel for the floor(or table base) that you use on the table top. And yes, she should be fired. And the reason she is doing this because she obviously is not being supervised. Probably believes she is not being observed and decided to use, in her mind, a short cut. No company that cleans restaurants for a living is going to train an employee to do this.

 

[raven]

Please note that Disney has indicated THIS WASN'T A CM. 3rd party vendor per their claim. Not held to the same standards. IOW, it's OK for them to be pathetic individuals.

So either Disney is lying <GASP> and it WAS a CM or not everyone who works on property for a specific function is a CM.

Can't have it both ways.

Go back and read some of my posts in this thread and you will see this was indeed a CM.

No. I work in food(not Disney) and can tell you that sanitation is a top priority for me. If you want to be lazy then you work slow or stand around, you don't use the same towel for the floor(or table base) that you use on the table top. And yes, she should be fired. And the reason she is doing this because she obviously is not being supervised. Probably believes she is not being observed and decided to use, in her mind, a short cut. No company that cleans restaurants for a living is going to train an employee to do this.

I wasn't quoting you. But again, this was a CM and not a 3rd party vendor who cleans restaurants for a living. This CM more than likely also has to clean the retail location nearby, a gameroom and parts of the lobby as well. I agree she used poor judgement on cleaning that table but then again do we not see poor judgement at our own daily workplaces as well? Do people get fired at every job for taking a "short cut?" This needs to be left up to Disney to figure out. But more than likely there needs to be some management moves as well.

 

[alissafalco]

Go back and read some of my posts in this thread and you will see this was indeed a CM.


I wasn't quoting you. But again, this was a CM and not a 3rd party vendor who cleans restaurants for a living. This CM more than likely also has to clean the retail location nearby, a gameroom and parts of the lobby as well. I agree she used poor judgement on cleaning that table but then again do we not see poor judgement at our own daily workplaces as well? Do people get fired at every job for taking a "short cut?" This needs to be left up to Disney to figure out. But more than likely there needs to be some management moves as well.

Maybe not a firing, but some type of suspension and a retraining when they come back.

 

[raven]

Maybe not a firing, but some type of suspension and a retraining when they come back.

This is also not an isolated incident. This happens all over the Disney property, other parks in the area and at many, many restaurants. So "making an example of this behavior" isn't going to solve the problem. Managers need to get off their butts from behind their desks and get out there and manage. There was another employee in the video whom the girl was talking to and she also didn't seem to care. So obviously they must know that no leaders will every be around to check on them.

 

[Nick Wilde]

Why does it mattering to me matter to you?

Because you're trying to discredit everything they say simply because they just made an account. You can't just say "No, you're wrong" then give a totally B.S. reason that they're wrong.