Tomi-Rocket
Well-Known Member
So this morning I called to see if a room discount could be applied to our reservation and got a very unpleasant surprise. We have made a few changes to our vacation, starting out in a family suite at AoA, then switching to two rooms at AS:S and finally ending up at a family suite with AS:M. When we switched to the two rooms it had to be 1 adult and 1 child (16 so really at adult prices) and when I called to move to the AS:M the CM told me our payoff went down $2600! She said she made sure the reservation was correct including everything we wanted.
So today I called to apply the room discount only to find the last CM did NOT do our reservation correctly it only listed the 1 adult & 1 child so our pay off jumped from $800 to $2500! We've never encountered any problems before in all our trips. I'm so upset and sad. Now we need to figure out what we need to do. Can we make our payoff date? Should we switch dates, meaning we probably won't get all the ADR's we have now? Or cut the number of days off our trip? My head is spinning. This does fit in with the year we've had, '13 has really sucked for us.
So today I called to apply the room discount only to find the last CM did NOT do our reservation correctly it only listed the 1 adult & 1 child so our pay off jumped from $800 to $2500! We've never encountered any problems before in all our trips. I'm so upset and sad. Now we need to figure out what we need to do. Can we make our payoff date? Should we switch dates, meaning we probably won't get all the ADR's we have now? Or cut the number of days off our trip? My head is spinning. This does fit in with the year we've had, '13 has really sucked for us.