Wow... someone needs some happy pills, or a vacation. Regardless of this "policy" (which I've never heard of), my Cast Members call back each and every one of their guests, whether they E-mail us, Write us, call us and leave a message... Because that is what guest service is all about, and that's what I will continue to do.Also..
Yoyo, you going to mention Disney new complaint/compliment policy that sees email complaints as less valid then a written US Mail letter? Easy way to eliminated several thousand complaints so you don't have to account for them on any given day. You know, getting the true guest opinion.
According to Disney, their website is beloved in guest feedback and functions wonderfully. We all know that isn't true.
I am here to make a difference and provide World-Class service, regardless of anything else that is going on.
And any emails that we receive are not only sent to Guest Correspondence, but also copied directly to the involved party, whether it be a partner in marketing, a specific resort, or a segment such as Youth Group Programs or Disney Fairytale Weddings.