LSUxStitch
Well-Known Member
I'm sorry for the long post, but there are many details to let out....
We left for WDW this past Sunday the 19th, arrived in the afternoon, and was in the parks from 5-3AM
. I was a happy camper, Monday came and yet another day of excitement. We were the end of an unfortunate call at 6 am on Tuesday morning from my sister in law telling my wife that their mother had to be rushed into ICU that morning. We were scheduled to be there until Saturday the 25th, but had to make the hard decision to leave our trip only a day and half into the trip.
We were staying at the PO:FQ resort, so I went down to the front desk as early as I could to see what our options were for the trip. I was promptly stopped before reaching the desk and told to call WDW Reservations line for further action, as they couldn't do anything at the resort to help me. After being on hold for a bit (mind you, my nerves were bad as is), I was told on by the person on the other end that she didn't know why they told me to call her, that I should have spoken to a manager. I tried telling her that I tried, but was told they could do nothing for me. She helped me best she could, told us that our unused room nights would be refunded at the rate I paid, but my dining plan (9 snacks remaining, 8 sit downs remaining, and 10 QS remaining) would not be refunded. That surprised me as its a REALLY expensive cost. I was also told at the time my tickets would be not refunded, but I could add the non-expiring onto them to save them ($220 a ticket). Well, at this point, I had a sickness in my stomach from the info just told and the amount of money I was about to lose, but she told me to find the manager at the resort to figure the checking out early thing.
So I did just that, went in and was stopped again my a middle person before the desk and asked if I could be helped. I told her I'd like to speak to a manager, but she insisted she could help. I told her that the WDW Reservations line they told me to call earlier recommended I speak to a manager. She made a little bit of a face and went to "prep" the manager before he spoke to me, which I thought was weird, knowing that she had no idea what my situation was... Anyways, he told me that they had no control over the room refund, since they haven't been paid for my room yet (it's paid to Disney and I guess they pay the resorts? I have no idea) BUT, he did tell me he would refund the remaining 5 day hopper passes for my wife and I and I was excited...until he told me the refund would only be $266 for both and the two days we used cost nearly $500+!!. He explained they break the package up like I bought a 2 day and refund the rest. To me, that seems VERY sketchy...since they were going to charge me for a 7 day package to add the non-expiring on, even though I used 2 days already.
We haven't gotten the amount we're receiving for the unused rooms, but I have a feeling they'll break that into some cheap cost as well
It just really sucks bc the wife and I REALLY needed this vacation due to other bad things happening as of late and we had to cut a 7 day vacation into a day and half vacation with only 1 full day in the parks. On top of that, for what we paid to change our return flights, this day and half vacation is probably only going to cost us $2280. That's with the refund of the 266 dollars in tickets and I THINK we paid 145 a night for the room. So if my guestimation is correct, our 3 day trip cost only 500 less than a 7 day trip. Jeeze...I'm getting queazy again....
tl;dr Had to leave 7 day trip early due to family medical emergency after only 2 days, got run around from disney, what I feel is a rip off of a return on tickets, no refund on dining, and my trip from 19-21st is going to cost me 2300 compared to 2800 I originally paid for the 7 day trip
We left for WDW this past Sunday the 19th, arrived in the afternoon, and was in the parks from 5-3AM
. I was a happy camper, Monday came and yet another day of excitement. We were the end of an unfortunate call at 6 am on Tuesday morning from my sister in law telling my wife that their mother had to be rushed into ICU that morning. We were scheduled to be there until Saturday the 25th, but had to make the hard decision to leave our trip only a day and half into the trip.We were staying at the PO:FQ resort, so I went down to the front desk as early as I could to see what our options were for the trip. I was promptly stopped before reaching the desk and told to call WDW Reservations line for further action, as they couldn't do anything at the resort to help me. After being on hold for a bit (mind you, my nerves were bad as is), I was told on by the person on the other end that she didn't know why they told me to call her, that I should have spoken to a manager. I tried telling her that I tried, but was told they could do nothing for me. She helped me best she could, told us that our unused room nights would be refunded at the rate I paid, but my dining plan (9 snacks remaining, 8 sit downs remaining, and 10 QS remaining) would not be refunded
. That surprised me as its a REALLY expensive cost. I was also told at the time my tickets would be not refunded, but I could add the non-expiring onto them to save them ($220 a ticket). Well, at this point, I had a sickness in my stomach from the info just told and the amount of money I was about to lose, but she told me to find the manager at the resort to figure the checking out early thing.So I did just that, went in and was stopped again my a middle person before the desk and asked if I could be helped. I told her I'd like to speak to a manager, but she insisted she could help. I told her that the WDW Reservations line they told me to call earlier recommended I speak to a manager. She made a little bit of a face and went to "prep" the manager before he spoke to me, which I thought was weird, knowing that she had no idea what my situation was... Anyways, he told me that they had no control over the room refund, since they haven't been paid for my room yet (it's paid to Disney and I guess they pay the resorts? I have no idea) BUT, he did tell me he would refund the remaining 5 day hopper passes for my wife and I and I was excited...until he told me the refund would only be $266 for both and the two days we used cost nearly $500+!!. He explained they break the package up like I bought a 2 day and refund the rest. To me, that seems VERY sketchy...since they were going to charge me for a 7 day package to add the non-expiring on, even though I used 2 days already.
We haven't gotten the amount we're receiving for the unused rooms, but I have a feeling they'll break that into some cheap cost as well
It just really sucks bc the wife and I REALLY needed this vacation due to other bad things happening as of late and we had to cut a 7 day vacation into a day and half vacation with only 1 full day in the parks. On top of that, for what we paid to change our return flights, this day and half vacation is probably only going to cost us $2280. That's with the refund of the 266 dollars in tickets and I THINK we paid 145 a night for the room. So if my guestimation is correct, our 3 day trip cost only 500 less than a 7 day trip. Jeeze...I'm getting queazy again....
tl;dr Had to leave 7 day trip early due to family medical emergency after only 2 days, got run around from disney, what I feel is a rip off of a return on tickets, no refund on dining, and my trip from 19-21st is going to cost me 2300 compared to 2800 I originally paid for the 7 day trip
