Disney hotels, moderate or deluxe, are laughably bad compared to their counterparts elsewhere in the industry. You just miss out on the gorgeous theming and slight perks you get by staying off-property. Service and amenity wise they simply do not compare to other hotels at their price-point, with the best example being the Four Seasons @ Golden Oak or even the Waldorf, both of which service a clientele Disney is desperately trying to cater to. None of this goes to mention that Disney rooms are sorely outdated, often poorly designed and are just in relative disrepair. Service-wise cast members in 2017 have become theme park employees, basically - their expertise is in magic bands, not in providing a stellar guest experience. A perfect example:
During my last stay on the club level at DAK, I discovered that you can not, under any circumstance, call the front desk from your hotel room. The closest you can get is "guest services" which is just the main Walt Disney World operator, who is completely unversed in the operation of my specific resort. Beyond frustrating. Later, when I wanted to extend my stay, a visit to the front desk at the DAK club level check-in had them quoting me $1500+tax/night for a standard club level room, even verifying with a manager. Shocked I called central reservations - while sitting at the desk - who told me the same room would be $695.00. How is it possible there's such a disparity? Simple. Cast Members at the resorts are not really trained in the operation of a hotel, but rather learn only the bare bones and spend most of their time learning about magic bands, dining plans and park tickets.