New DAS System at Walt Disney World 2024

[Angel Ariel]

If the non disabled person can get multiple attractions done in 2 hours by getting in standby that means there was a very minimal wait for those rides. If so then that DAS person could also have went through those very short queues.

There is nothing that states the DAS guest must exclusively use the LL.

If it's short enough to do multiple attractions in 2 hrs DAS users likely are going through those short standby queues.

For ex - say SDMT is a 75 min wait. DAS user can't wait that long, so they DAS it. Non-disabled person has an ILL for SDMT with the same return window as the DAS user. Winnie the Pooh has a 25 min wait, tea cups a 15 min wait. Both the DAS user and non-disabled guest using genie+ can do 3 attractions within 75 minutes easily.

The difference for the DAS user is that say something then requires their attention for meeting the disability need. Their return time doesn't have an expiration, so if they miss the window it just stays valid until they use the DAS (and they can't pick up another until using or canceling the one they have). The genie+ user uses it within their window, and then books their next ride.

 

[phillip9698]

Not necessarily. There could be three attractions with 30 minute waits. Assuming a ride time of under 10 minutes, they could accomplish three in two hours. A 30 minute wait time is likely too long for the DAS target demographic, though individual circumstances may vary.

Restricting DAS users to making one selection every two hours would put them at a disadvantage in situations like this.

Thing is LL queues don’t immediately put you on the ride. There are many instances where getting into the LL queue is still a 20-30 minute wait. So why would someone be able to wait in the LL queue for 20-30 minutes but not a regular queue for the same amount of time?

 

[Chip Chipperson]

If it's short enough to do multiple attractions in 2 hrs DAS users likely are going through those short standby queues.

For ex - say SDMT is a 75 min wait. DAS user can't wait that long, so they DAS it. Non-disabled person has an ILL for SDMT with the same return window as the DAS user. Winnie the Pooh has a 25 min wait, tea cups a 15 min wait. Both the DAS user and non-disabled guest using genie+ can do 3 attractions within 75 minutes easily.

The difference for the DAS user is that say something then requires their attention for meeting the disability need. Their return time doesn't have an expiration, so if they miss the window it just stays valid until they use the DAS (and they can't pick up another until using or canceling the one they have). The genie+ user uses it within their window, and then books their next ride.

You're comparing a free service designed to alleviate physically being in a standby line for those with legitimate medical issues with a paid service that is limited in ways DAS isn't. I don't blame the users for riding something else since Disney hasn't come up with a way to prevent it, bit it does cause issues and encourages abusers to get DAS when they don't need it and/or sell themselves as a de facto tour guide for others. In the very scenario you gave, 2 groups have the same experience but one paid for it and the other didn't. There are a finite number of spots available on any queue in the park. Taking up 2 at once has to impact other guests, and on the scale of use seen with DAS now that is a significant impact across the resort. Limiting DAS party size won't completely eliminate the issue but it will alleviate it to an extent as long as CMs are trained properly and backed up by management when they enforce it. Combined with the adjusted accommodations offered in lieu of a DAS return time for certain guests who used DAS previously, there should be some level of improvement to wait times across the board.

 

[Disstevefan1]

Thing is LL queues don’t immediately put you on the ride. There are many instances where getting into the LL queue is still a 20-30 minute wait. So why would someone be able to wait in the LL queue for 20-30 minutes but not a regular queue for the same amount of time?

How many times was the LL queue and the standby queue the same and only 30 minutes?

I would love to see the data.

 

[Jenny72]

Part of the issue is that ability is not black and white. People are talking about those who legitimately need DAS and then cheaters/liars. But I have several members in our party that really struggle to wait in line, for either physical or mental reasons. We skipped things entirely or just crossed around the park waiting to see what had higher or lower waits. We usually had to take a long break midday and didn't really get on all that many rides.

This past trip, I saw how many people are using DAS and seriously considered asking for it. I think we probably would have qualified. I ended up not doing it, but if at some point there were more and more people using DAS, I probably would have caved and figured we qualified as much as the next person. And at some point that would become unsustainable (well, even more unsustainable). It makes sense to me to limit the DAS to people with very specific needs--and there are a number of people who have been commenting here that I absolutely agree should still get it. But I can see how it could balloon more and more, without anyone even having to misrepresent their situation.

 

[DisneyHead123]

Wow Magic carpets is a walk on when we go. This is why we go then so we don't impact as many people. We are really conscious and concerned about how the extra time we take impacts others.

That is very thoughtful of you, although I would say you have the right to be there at the same time anyone else is there! If Disney is having trouble getting DAS times correct that is unfortunate but it’s not on you to solve that for them.

 

[GhostHost1000]

Headline today -
Petition by Disabled People Opposes Disney’s ‘Discriminatory’ Disability Access Service Updates

 

[Chi84]

Headline today -
Petition by Disabled People Opposes Disney’s ‘Discriminatory’ Disability Access Service Updates

Gee can you provide the link I’d like to know the source and how many people signed it.

 

[Wendy Pleakley]

There’s a world of difference between a family of Mum, Dad and 3 kids and a group of 5 adults.

If Mum in the first group has a disability what would you suggest? The only reasonable solution is to keep them together.

The accommodation is needs based, not rule based. Not everyone has the same needs. And that means the accommodation may vary between groups.

Several people have pointed out that part of accommodation is NOT separating a disabled person from their party.

When I asked if allowing a parent and child to skip the line and meet up with the rest of their party when they reach the attraction via standby, is an appropriate accommodation, I was told no. Even in a case where one parent could adequately supervise the one child.

So which is it?

 

[DCBaker]

Gee can you provide the link I’d like to know the source and how many people signed it.

Here is a shareable link about the DAS Defenders group:

'DAS Defenders' group hopes Disney reverses changes to its Disability Access Service policy

A newly formed group of people with disabilities and their allies is calling on Disney to reverse changes the company announced last week to its Disability Access Service.

www.fox35orlando.com

 

[Happyday]

That is very thoughtful of you, although I would say you have the right to be there at the same time anyone else is there! If Disney is having trouble getting DAS times correct that is unfortunate but it’s not on you to solve that for them.

I am starting to think that this is another reason people have differing opinions if you have never been there at peak times you may not be aware of the abuse as it is not a prevalent at those times. I know that was how I felt until I started reading the posts. Also because I know we hold up lines due to our situation I feel bad for those that have to wait for us to load and unload
Again I am here educating myself to what others are experiencing.

 

[Ayla]

Here is a shareable link about the DAS Defenders group:

'DAS Defenders' group hopes Disney reverses changes to its Disability Access Service policy

A newly formed group of people with disabilities and their allies is calling on Disney to reverse changes the company announced last week to its Disability Access Service.

www.fox35orlando.com

DAS defenders.

 

[Brian]

Thing is LL queues don’t immediately put you on the ride. There are many instances where getting into the LL queue is still a 20-30 minute wait. So why would someone be able to wait in the LL queue for 20-30 minutes but not a regular queue for the same amount of time?

As I said, some DAS guests still struggle quite a bit with even the LL queue. That said, most of the time the maximum DAS wait time, from tap at the entry to boarding the vehicle is about 15 minutes.

 

[phillip9698]

How many times was the LL queue and the standby queue the same and only 30 minutes?

I would love to see the data.

I highly doubt that ever occurs, though that was not the point of discussion.

The point was someone said a non-DAS
person could ride multiple rides if the queues are short but the DAS person couldn’t, in which I responded if the queues are short then the DAS person could also use that very same line and not have to wait given any implemented DAS restriction.

 

[GhostHost1000]

Gee can you provide the link I’d like to know the source and how many people signed it.

No because the headline is on an other site that can’t be mentioned here and I don’t have any other details.

 

[Unbanshee]

DAS defenders.

Sounds like the Disney Defenders guy moved on to a new cause lol

 

[GhostHost1000]

DAS defenders.

Is that the next marvel movie?

 

[Ayla]

Gee can you provide the link I’d like to know the source and how many people signed it.

According to the article @DCBaker linked, 3700 people signed it. I am sure that number will jump exponentially, now that it has hit the media and everyone wants to jump on the bandwagon.

 

[DryerLintFan]

I highly doubt that ever occurs, though that was not the point of discussion.

The point was someone said a non-DAS
person could ride multiple rides if the queues are short but the DAS person couldn’t, in which I responded if the queues are short then the DAS person could also use that very same line and not have to wait given any implemented DAS restriction.

No they’re saying when they’re in the DAS VQ for a longer wait ride, they can do on a shorter wait standby and effectively be in line for two rides at the same time

 

[Jenny72]

The thing is, they're not really wrong. That long list of issues does make it harder to wait in line. But any group of four or more is likely to have at least one person with one of those issues. I don't see how they can all be accommodated without just making everyone DAS. And then the people who need it much more than others are not able to get it. It's just an impossible situation. Bringing wait times down overall would help differently abled people a lot.