Oh interesting. I thought anyone could book room only? I wonder why they are more strict?
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New DAS System at Walt Disney World 2024
- Thread starter AEfx
- Start date
Disstevefan1
Well-Known Member
Form my experience, no matter what the question and answer, I call again and again.
From my experience, different CMs will give different answers.
A have also learned to go in with a good, happy attitude absolutely helps.
From my experience, different CMs will give different answers.
A have also learned to go in with a good, happy attitude absolutely helps.
Ayla
Well-Known Member
Probably because they are so much cheaper. I just looked at the UK site, pseudo-booked a room only (went right up to the payment page) and it was almost $800 cheaper and that was comparing with a 25% discount on the US site.
UK guests also get insane ticket deals.
Lucky them!! I booked a UK 14 day ticket with a Black Friday deal this year and it was less than getting tickets direct through Disney (I’m in the US).
Disstevefan1
Well-Known Member
Can someone in the US use a VPN to VPN into the UK and effectively purchase from the UK?
I don’t want to get in trouble for going off topic, but I didn’t have to use a VPN. Went through attraction tickets UK site (or Ireland) and make a purchase. I had issues with my card so had someone call me to run via phone. I gave them my US address, so I wasn’t lying. The tickets are sent electronically via email and linked fine on MDE. Tickets also include hoppers, waterpark, and photopass. Was a good deal as we have a longer trip.
TrainsOfDisney
Well-Known Member
Approaching a CM with a unique and specific request can itself be an issue - l was once quite shocked with how a cm responded to my request about food ingredients.
It’s sad that so many on here dismiss all issues and keep saying “just buy LL”
Tigger&Pooh
Active Member
You really can't compare Covid vs the change in DAS rules. It's completely different. One was massive and the other is individual. Plus I don't believe WDW generally refunded US tickets during Covid either -- they extended the expiration.
I have not read a report from a non-US party who was denied DAS and requested a refund, but I would not say it's a hard "no." However there is a lot more involved with planning a WDW trip from the UK and likely other sunk costs, so I completely understand if people don't want to take a risk if they feel DAS is an absolute must-have for their party.
US guests were given the same "no" when hypothetically asking if they could cancel a package after being denied DAS. However I know for certain of a few who did request refund after a DAS denial and it was granted with no issues. So policy can differ from what the company may do to help someone with a specific individual situation.
But people need to approach CMs, or others in general, at some point likely for some sort of help. Even to apply for DAS people had to either do an online chat or previously in person with a CM. What I’m trying to say is people are getting so anxious at the thought of needing to go into detail about their disability in front of others, but they don’t need to. Maybe knowing that will help reduce that anxiety. If it helps, I suppose people could also print off some sort of card to show the CM if they prefer not to talk.
There are other accommodations offered besides DAS. Anyone, disabled or not, can choose to purchase LLs. I personally did both in the past, DAS and supplemented with G+ (that’s what I was the last time we went), because I thought it would make our trip easier and less stressful.
Angel Ariel
Well-Known Member
I have read reports of CMs dismissing these. Which is problematic as there are those who struggle with oral speech for whom this is a necessity.
TrainsOfDisney
Well-Known Member
LL is not an accommodation. It’s the equivalent of saying “you don’t qualify for a handicap room but if you need the extra space you can pay more for a suite” at a hotel.
Exactly…. There are CM issues here. If you go to the Nemo ride they may even say “what the f is this?” (Iykyk) haha.
I have not read that. I suppose they may be dismissive of it provides too much medical detail, as they are likely told not to get involved in those conversations. So I wouldn’t tell someone to put their medical history on a document, just something simple like “sorry I am unable to speak to you due to my disability, please explain to me what to do if I need to leave this like due to my disability”.
I never said it was. I said “anyone, disabled or not, can choose to purchase LLs”.
Fido Chuckwagon
Well-Known Member
I've been refunded once due to a trip we had to cancel from someone being sick (before we got AP's), and I had a close friend who was refunded for the same reason over Christmas 2022. In any event, that is not the same thing as asking for a refund when you have been denied DAS. All of the reporting on this has been that **yes** WDW does indeed refund in that scenario.
Chi84
Premium Member
LL is an accommodation, just not one required by the ADA. It's an accommodation offered under a program adopted and defined by Disney.
The second sentence is inaccurate. Hotels are required by the ADA to have a certain number of accessible rooms, but when they run out they don't have to offer up a suite at no extra charge. Besides, suites are not necessarily accessible. I'm not sure this analogy holds on any level.
Please don't start this up again; it was wrong at the beginning of the thread for the reasons thoroughly discussed, it's wrong now, and the mods don't want that discussion in this thread.
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Splash4eva
Well-Known Member
FTR. I do know people these were summer & early fall travelers that were denied requested refunds and were granted them. Yes i understand the new policy was fairly new so maybe Disney was being overly cautious by refunding people basically no questions asked initially but refunds i assure were granted for trips booked prior to these changes for visits after
Angel Ariel
Well-Known Member
Businesses can't charge for disability accommodations. There are certain exceptions for things like mobility scooters / wheelchairs because they are considered personal equipment, but in general if something requires payment it's not a disability accommodation.
(That doesn't mean it can't be used as an accommodation by any individual - but Disney cannot advertise it as a disability accommodation).
Purduevian
Well-Known Member
Angel Ariel
Well-Known Member
thats all this thread has been for months
nickys
Premium Member
From the US - yes.
From the UK - I doubt it.
US booking conditions for a resort stay include refunds if you cancel by a certain point, whether a package or room-only. Correct? So refunding tickets isn’t a big deal. They prefer not to but if you really push that you won’t be returning in the foreseeable future you can wheedle a refund.
But UK booking conditions mean if you cancel at any point you lose pretty much all the money you’ve already paid. Their policies are that they don’t refund, period. That’s what insurance is for - except no insurance company is going to cover that scenario.
Secondly, since you can only apply 30 days ahead, no one would even book if the DAS was a deal breaker.
That's no different now than before. Officially international guests can only apply at the park.
What is different is the criteria to qualify.
By the time you’ve been denied you’re going to have paid in full for flights, hotel and tickets. All that would be refunded would be the tickets.
Unless you’re ok with skipping Disney, there would be no point in asking for a refund.