RSoxNo1
Well-Known Member
I don't believe it is. I believe it's an alternate accommodation that is dictated by front line cast members.
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New DAS System at Walt Disney World 2024
- Thread starter AEfx
- Start date
TrainsOfDisney
Well-Known Member
In this case it can’t be dictated by CM’s - anyone in a wheelchair, ECV, etc. who can’t be accommodated in the standard, non-ADA compliant queue would be given a return time.
This would of course only apply to certain attractions - the fantasyland attractions being an example.
Tigger&Pooh
Member
Not to my knowledge. I think that's a combination of social media expectation and mis-informed video CMs. The expectation is to ask at the attraction how you can be accommodated. Not to simply ask for -- or expect -- a return time. Most often the CM will expect your party to enter the queue and try to wait; then if someone needs to leave the queue they'll inform you how to re-join your party. Depending on party size and make-up it may be handled differently, but most are expected to try the queue.
Both WDW and DL utilize what I guess is officially deemed Location Return Times, or a.k.a. wheelchair return times, for attractions that are not accessible to mobility devices. DAS is not required for this. And it's not at all new.
RSoxNo1
Well-Known Member
A buddy is a double amputee below the knee and uses an ECV. I believe in the past he had gone through the exit at Thunder (WDW) as an example. I assume that type of accommodation is what you're referring to?
Tigger&Pooh
Member
Yes
That's exactly what I'm looking for, as well. DH has heard that the rules are now stricter, and wants me to try to apply for something, but all he needs is an alternate entry when the ECV can't go through the queue. So you still don't have to arrange anything ahead of time for that type of accommodation?
No, it is not - it's totally separate from DAS.
Correct, you don't have to do anything in advance in order to utilize an alternate entrance for mobility devices that won't fit in the queue.
Angel Ariel
Well-Known Member
Location return times for mobility accessibility reasons (Disneyland Park requires this the most, IME) are not connected to the DAS system.
RSoxNo1
Well-Known Member
I don't believe so, but Disney won't even talk to you without a ticket now. There needs to be better attraction by attraction information.
Angel Ariel
Well-Known Member
I do agree they can do better on providing attraction by attraction info (other amusement parks do this), but yes for alternate access due to ECV use, you don't need to do anything ahead of time. They do have park guides for disabled visitors in the park that indicate alternate entrances. I've found them with the other maps by the entrance, but if not there then should be able to ask at guest relations.
mergatroid
Well-Known Member
A question please. A friend of mine is coming over from the UK and uses a wheelchair along having with several other medical conditions I don't think she'd like me discussing on here. Anyhow Disney have explained that she can't have a video interview for a DAS card until she's in America due to the sensitive nature of the discussions and her being overseas. They have said she can arrange one when in the USA. Can anyone tell me how easy and quick these interviews are to obtain please? We arrive on Monday 9th September and have meals booked for our first park day on Wednesday 11th. Realistically what are the chances of getting it sorted on the Tuesday?
nickys
Premium Member
You could try on the Tuesday.
But if you go to Guest Services they will give you an iPad and reports are that you get straight through.
mergatroid
Well-Known Member
Thanks for replying. Would that be guest services at Disney Springs or would we have to enter a park? We're at Disney Springs on the Tuesday afternoon to collect our physical tickets just in case our phones break etc.
nickys
Premium Member
I would think the Disney Springs one can help.
TrainsOfDisney
Well-Known Member
Not necessarily - unless anyone can confirm one way or the other the OP shouldn’t plan for that - but naturally they can ask and hopefully Disney Springs can assist.
Angel Ariel
Well-Known Member
Once you're in the states you should be able to do the virtual call yourself from anywhere (whether through guest services or a laptop ah your hotel).
You can do the interview from your own phone or computer once you are in the US. You don’t need to wait until you get the Disney springs or the park. If you do go to guest services they will just direct you to an iPad to call anyway.
Also, FYI - mobility issues do not qualify for DAS. I’m not sure what her other medial issues are, but as of a few months ago Disney is saying DAS is for developmental disabilities, like autism and other.
nickys
Premium Member
Since all they do is give you an iPad for the call, I assume they will have an iPad or two ready for assisting guests.
Could be wrong but it would be ridiculous if they can’t help, imo.
Ravenclaw78
Well-Known Member
Got approved for DAS this morning. Entered the queue at 8:40, was talking with a cast member almost immediately, and approved 5 minutes later. Took another 10 to get stuff set up, explain the new changes, and answer a few questions I had. The only real difference in the application process from the previous process was the screening has changed from "what accommodations do you need and why?" to "Can you tell us what it looks like when you're in line longer than you can handle? What does it feel like, what are your reactions?". The cast member was very friendly and I didn't feel like the questions were invasive or antagonistic. I had a little trouble with anxiety from thinking about being in those situations, and he was very patient with my stuttered answers.
We'll be attending MNSSHP, and he explained what differs there (mainly, TRON and Tiana aren't utilizing Virtual Queues and DAS return times are not available between 6:00 when the park closes and 7:00 when the party starts, so they can clear the queues of non-party guests). He wasn't sure whether party-specific character M&Gs have DAS return times, but said the CMs at the lines can help with accommodations if needed.
We're also doing a DVC Moonlight Magic event, and he messaged Member Services to see what accommodations are available for that. There's no DAS, but they do utilize the AQR.
We'll be attending MNSSHP, and he explained what differs there (mainly, TRON and Tiana aren't utilizing Virtual Queues and DAS return times are not available between 6:00 when the park closes and 7:00 when the party starts, so they can clear the queues of non-party guests). He wasn't sure whether party-specific character M&Gs have DAS return times, but said the CMs at the lines can help with accommodations if needed.
We're also doing a DVC Moonlight Magic event, and he messaged Member Services to see what accommodations are available for that. There's no DAS, but they do utilize the AQR.