How is arguing about that now going to help anything? Wouldn’t it be better to find out what Disney is actually doing first? We often see children alone in the queues; it doesn’t seem necessary to prepare for it.
To clarify. NOT once person asked to be re considered NOT one person was nasty rude loud or out of line. They all were mature adults literally just asking for answers to legit questions and concerns they had regarding this new process and from everything i was able to tell and heard pretty much were met with no real solutions.
Thanks - that's how I initially read it, appreciate the clarification
It is frustrating that HR had no answers, but not unexpected considering how they have been shut out of the process.
What gave me confidence in that interpretation was 2 DAS moderators (eta - Disboards)explaining the mechanics of these rules many times (over years) and nothing ever outright refuting it (personal experiences, correspondence from WDW, CM testimony, etc), coupled with continued first hand stories of people experiencing Disney Parks years ago under those guidelines and the same technical rules are still in place today.
I get not having answers about DAS now that the accessibility team is handling that. They should have answers to AQR or RTQ questions, though - as those are about park operations.
Still being 15 to 20% is shocking to me, but that's progress at least.
In our experience last week we were told that someone in our group could wait with my mom.
Maybe, but honestly it would never occur to me to go to guest relations about how individual rights operate. I would always personally assume that I would go talk to someone at the ride.
That’s good to hear - was there consistency from attraction to attraction?
With all this info and insider knowledge. Im curious can anyone tell us or even know what % of DAS was being used by locals/AP who frequent more often vs people who actually come to disney on vacation?
From what Inunderstood from Splash's clarification was that this was at the end of the nihht and people were sharing with guest relations that the attractions CMs at rides did not have the answers. So...these people went to the attraction CMs, there was confusion amongst the attraction CMs, and at the end of the night these people shared that there was confusion or lack of answers from the attraction CMs with guest relations. I mean, isn't that what guest relations is for? To report issues like that so they can be fixed, so attraction CMs can be trained (or retrained) as necessary to ensure they have the answers next time?
And that inevitably goes back to a previous poster where they pointed out the flaw in the system is the whole "passing the buck" for blame.
I would also add to my previous post that once again they have been so detached from the entire system it doesn't surprise me that they were left high and dry for providing answers. While I definitely do not agree with it, It seems like the only recourse Disney left was emailing complaints. Or at least going to GR to at least complain in person to leave a report.
I'm not sure they can, as 1) Disney has already said it varies by attraction and 2) there may well be other variables so that it might be different at the same attraction under various circumstances.
