We are hearing stories that CM are not even aware of this new policy and hearing stories of majority of people getting denied RTQ times. The way i saw it was anyone who was denied DAS would be granted reasonable access to a return time if needed and i doesnt seem to be the case…
But you said there was a lie in the press release or on the website. That’s what I’m trying to find; any promise or suggestion of something people are calling RTQ.
As near as I can tell, RTQ is a thing that was mentioned in this thread, and maybe some third hand accounts of people who were denied DAS. it’s not in any official Disney literature nor was it in any press release. All Disney promised was that people would be accommodated. And they are! AQR and rider switch is a reasonable accommodation.
Well if Disney “assures” me that i will taken care of in the event of being denied access to DAS and when i try and get that access at an attraction and a CM has no clue what im talking about or is constantly denying me. Yes to me that is a lie by Disney. Feel free to use whatever word you like in replacement of the word lie…
Did you have a DAS interview where Disney gave you this assurance?
So your interpretation of Disney’s statement that disability accommodations would be offered at the attractions is that people would be given RTQ?
I don’t agree with calling it a lie, but I think it is irresponsible (at best) to refuse to outline what the accommodations are very clearly, complete with a print reference so that there is no confusion. Whether the accommodations are generous or quite limited, I hope we can all agree that disabled guests shouldn’t be left literally guessing what the accommodations are, and trying to discuss them with park employees who apparently are just hearing about all this for the first time. Clarity is key.
As I said earlier - RTQ is an actual thing. It's typically used when a wheelchair user cant access a queue (as I said, not as much of an issue at WDW, but a frequent issue at DLR, especially Fantasyland rides). It's never been posted on Disney sites, but it is done. Like DAS, it gives a return time based on the standby line. It's completely separate from the DAS system (one can hold both a DAS and a RTQ time, whereas the system has never allowed you to hold 2 DAS simultaneously). It's typically redeemed at the exit of a ride rather than the entrance.
Your post is yet another example of people assuming that everyone is a faker. Many that have used DAS use that time while waiting for rides to handle their medical issues. You all seem to be assuming that every DAS user is just like the typical park goer. That they get there at rope drop, run from ride to ride, plus have this "bonus" time while waiting for rides to go have a "great day" and close down the park. The reality is for many that they DON'T get there at rope drop because they either can't handle the crowd or the wait and they spend that time while waiting for their return time taking care of needs, and then leave well before the fireworks.
But why is everyone all of a sudden assuming that DAS holders are riding the "E" tickets over and over again? All of these are just made up speculations in people's minds. The years before I had my medical condition and just waited in line like everyone else, we were able to ride something like Pirates 2-3 times per day if we wanted. Not everyone wants to or can go on every ride. Many have their favorites that they ride more than once a day.
I don’t think people are doing that. But there is a wide range of disabilities so assumptions can’t be made either way about how much can be accomplished.
I luckily had my interview before the change. I go Thursday….
Disney isn’t doing that.
Again its a slippery slope & i get it but there needed to be give & take imo.
I can only speak to my experience as a CM from the GAC days - but I can tell you it happened because I saw it first hand. Everest, Splash, Star Tours (when it first reopened), Kali - the same families would come through over and over and over again flashing that red card without blinking an eye. Was every GAC holder a power user? No. But was every a power rerider holding a GAC? Yes, unless the attraction happened to not have a wait.
It’s happened repeatedly. Not just with the comments about how easy people have it but also the constant interrogating of people about their medical conditions.
And there are people who have been written up in little fluff stories about how many times they’ve ridden a particular ride. Most people don’t do re-rides because they aren’t there to just do one thing but a variety of things.
Yes, I believe it’s a thing that exists. However people are getting mad at Disney now based, as near as I can tell, over an assurance that it would be made available as a DAS alternative that exists only in this thread, and maybe on some third-hand anecdotal reports.
On FB, a CM just said they suspect that other CMs are saying they aren't trained because it's easier than admitting that they have discretion but are denying you. Definitely a problem, but a different one from Disney just not training people. There needs to be some sort of QA.
