Here's my packet I got today.
I must say...Disney has done a great job reaching out to me and answering questions...with non-answers.
I asked that they ship it to the hotel, because it was only sprung on me last week that I was participating in a trial (which I am pleased to help out with)...
I have a rather goofy issue with mailing addresses that I won't get into, but lets just say my billing address isn't the same as my residence address which isn't the same as my home address which isn't the same as my legal address (VERY long story)...
So, I run into this already with Mickey Mail, and was prepared for it with MM+ when I found out I was participating.
So, I did a whole bunch of calls when I found out after I had made my Magicband choices on the website...
And was given different "shipping addresses" by different CMs and different answers each time.
Yesterday, Disney actually called ME! And asked if I had any questions about the program. The CM on the phone (who, I want to be clear, Disney has been extremely polite and generally awesome with all this) asked if I had any concerns about the upcoming test participation or the system. I informed her I didn't have too many questions about the system, but I did have concerns about receipt of the Magicbands, and would prefer that they be sent to my hotel, rather than whatever mixed up address they may have.
Again, note, I go through this already for the past 4 years with every Disney trip regarding the normal Mickey Mail...their systems at Disney are so disparate, so that's gripe #1, but a lasting one that I'm used to working around with persistence.
So, after about a 20 - 30 minute wait (which I will note, the CM came back every few minutes to let me know she was still working on it), I was informed the bands would be delivered to my hotel.
Then, I check my email this morning at around 5a, and I've gotten a "Congrats, your magicbands have been shipped via UPS" email from Disney. So, I begin to worry. I called the number listed for support in the email as soon as I could to try and identify where the bands had been shipped to. They couldn't provide me the address, outside of the "master" address on my file, which is my billing address, and the wrong address to ship to as I never check the mail there (again, told you that part is a long story)...
The CM on the phone (who was also excellently professional) did quite a bit of "on hold" research for me, but in the end really couldn't help me out.
As it turns out, Disney did ship the bands to the right address where I would be able to get them before my trip which is a week away, but it seemed a complete mess to me.
I'm not complaining about the CMs, but it's quite clear they have to work out some things there...frankly, I think they should just treat them like KTTW and present them at all the hotels. Shipping costs, nondelivery issues (which then, according to the majority of the CMs I've spoken to the past week about this, would leave me with a generic "gray" band), etc are thereby avoided.
But, that's my opine.