PhotoDave219
Well-Known Member
The MM+ cast has been in the parks since when the first RFID turnstyles went online. Theyre supposed to be the ones who have the specialized information and knowledge on how this works.
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MyMagic+ Efficiency Update
- Thread starter spacemt354
- Start date
The MM+ cast has been in the parks since when the first RFID turnstyles went online. Theyre supposed to be the ones who have the specialized information and knowledge on how this works.
PhotoDave219
Well-Known Member
Thats a lot of corporate speak.
Care to try and put that in common english? We dont speak "middle management."
Grumpy21
Member
My friend is going the same time and showed me this. They are also staying at PORS
PhotoDave219
Well-Known Member
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lazyboy97o
Well-Known Member
Yes, bugs are expected in testing, but part of the testing process means taking the time to address them properly before proceeding to the next phase of testing. Disney is not doing that. They are pushing ahead with bigger tests because the project is already behind schedule and they're using the test to shrug off issues that need to be addressed before moving forward. This is a mentality that has clearly been pushed down through the ranks, as shown by the arrogant refusal of the offer by @spacemt354 to use a different name.
If the name issue truly did exist beforehand, then that only makes it worse and completely tosses out the testing excuse. That means it was a known issue that should have been resolved as part of creating a new system.
If the name issue truly did exist beforehand, then that only makes it worse and completely tosses out the testing excuse. That means it was a known issue that should have been resolved as part of creating a new system.
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cbsav
Active Member
If you were just an average joe disney guest, this wouldn't sound pretty enticing? This would make you think this is still in BETA testing, rather than soft launch?
As a tester, you get to try our NEW MagicBand.
This cool and colorful wristband is an all-in-one accessory that connects you to all of the selections you've made. You can use the MagicBand to:
•Enter your Disney Resort hotel room with just a touch.
•Enter the Walt Disney World Parks (valid Park admission required).
•Access the FastPass+ attractions and shows you've selected.
•Purchase food and merchandise at select locations*.
And, test our new FastPass+ service to reserve access to select attractions and shows before you leave home.
Disney FASTPASS® Service has always been a great way to enjoy Walt Disney World attractions with little or no wait. During this test, with the NEW Disney FastPass+ service** you can reserve access to select attractions and shows in advance (valid Theme Park admission required).
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If the company in question is renown for customer service, and that customer service is known to revolve around vacations at their resort, you may not expect their "test" to turn your $10,000 vacation into a marathon of suckage. Your expectations are also, at least in part, based on being told that participating in this test is a good thing (edit: see handy reference post above). Really, if you are denied theme park entry, room entry, and fast pass access due to the test you should be reimbursed and more since the guest's Time and Money should be considered of some value to the company (which, many moons ago, it was). If I went to our local Six Flags and was told I could spend the day participating in test that should improve my experience and as a result was unable to ride roller coasters and contracted botulism, I would demand my money back along with emergency room access. Otherwise, your analogy makes perfect sense.
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What kind of analogy is this? I think I can speak for myself, and a majority of people on here who are frustrated with the current testing results, that all of the above you listed does not ruin a Walt Disney World vacation. Why? Because guests understand going into their vacation that those things occur. It's relatively common knowledge.
What we don't know is how informed and cognizant a company is with regard to their new technology, and how far along in beta testing they are. Their pixie dust laced pamphlet paints the picture that your vacation will be enhanced with these new bands, not compromised to the extent where not one component of the technology functions properly. But yeah, it's still our fault because we chose to test and we should have known that Disney is throwing their employees out into the fire with little background info so they can learn on the fly, while the guests testing are still paying top dollar deluxe prices, for top dollar deluxe service.
Maybe we expected too much from the resort that prides itself on guest service...
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ddrongowski
Well-Known Member
Thats a lot of corporate speak.
Care to try and put that in common english? We dont speak "middle management."
WDWYankee15
Well-Known Member
Sorry I don't have time to read through the pages of this thread that have developed over the last day to look for if anyone else commented on this.
Can anyone else confirm that those participating in the MyMagic+ testing, who had Fastpass+ reservations were still allowed to obtain and use regular Fastpasses? I have been told by multiple CM's on the reservation line and MyMagic+ questions help number (for what that is worth) that we would be able to still have the same benefits of any Disney Resort guest (to include the normal FastPass system) and that the MyMagic+ testing is a "bonus" in order to help WDW test their new system. Of course I am a bit nervous reading all the things I am seeing now about misinformation. I have read numerous threads on this site and others that said right now you are able to get both.
I will feel a lot better if someone with first hand knowledge (a MyMagic+ test participant during August 2013 who had FastPass+ reservations) can say that they were able to get regular FassPasses with their Keys to the World Card just as the would have if they were not particpating.
Thank you.
devoy1701
Well-Known Member
they damn well better!
Except lost time.....
If that is true...well that is just more material to include in our letter to Guest Services. We were specifically told it was one or the other. If that information was incorrect, that's a real shame.
WDWDad13
Well-Known Member
not if they offer you a free night on your next trip
devoy1701
Well-Known Member
so give them another $3k-$5k...
This is why TDO keeps doing what they're doing! They can't lose!
WDWYankee15
Well-Known Member
I will agree and would feel bad for you but I want to get a clear answer so I can try to make a sound decision for my family.
CaptainShortty
Well-Known Member
It is not a broadcasted bonus of the test but yes, it is possible. The old and new FP systems do not talk to each other in regards to which times and FPs you have.
WDWDad13
Well-Known Member
no... not a night in Cinderella's castle
WDWYankee15
Well-Known Member
Is this based upon first hand experience or what you have heard? I have heard that in lots of places but I am looking for someone to confirm that this is the case and that they did this themselves.