PrincessNelly_NJ
Well-Known Member
Agree 100%. I do think going with a test seat would be better than a CM eyeing someone's size.There are ways of handling this so that people don't have to be offended. If the CM simply directs the guest to go to a specific row and doesn't make a big deal out of explaining why, most guests are just going to assume the CM is doing their job of filling the rows anyway. The only way it would come up at that point is if the guest asks to be moved to a different section, at which time the CM could gently and discreetly explain that he or she thinks the guest would be more comfortable in the directed area. Most guests who are larger, whether it be height or gait, will be able to read between the lines and figure out the underlying meaning without it being a big show to the rest of the guests.
And yes, DH has been very embarrassed by not being able to fit on rides (before he lost his weight). I could tell you horror stories... and of course it always used to happen on rides with high demand, so we'd wait for an hour or more just to have him humiliated when a latch wouldn't lock or a bar wouldn't go all the way down. I could tell it was horrible for him, and it made me feel horrible too because saw him hurting like that.
I'm just a tad surprised that there isn't already a row in place that can fix this issue. As someone else said, it's not like Disney never sees tall or thick guests, so the need to address this without guests being disappointed or embarrassed should have been obvious. It seems like a no-brainer that they could have easily worked that into the plans.
I used to work at Six Flags Great Adventure. We kept test seats outside and when you pulled the latch down, it told guest:
Green - You can ride!
Yellow - You can ride, but should seek a seat in row 5 for extra room.
Red - unable to ride.
No one had to know but you and it saved guest time waiting for a ride, if they knew they would not fit.