I have not really posted anything about our 2 weeks at WDW during the last 2 weeks of Nov, because we had some serious problems. I have been waiting for proper responses from DVC and WDW on correcting these issues before really talking about them, but they have still not contacted me since Dec 10th. So here we go.
The major problem was the we checked into OKW at about 9:30 AM and the room was not ready, so they give you a phone number to call later to see if your room was ready. Well I called all day and finally at 5:30 it was ready. So we were oveer by DTD and jumped in the car and go to our room. We walked in our room and it smelled like something was dead in there. I open the doors to let it air out and bring all of the bags up. Now my DD and I quickly wash up and get ready to head to a ADR at Chef Mickey's. we unpack a few things and the smell just is not clearing out. So now I call the front desk to complain and the phone does not work. Well we have about 50 minutes till dinner time so I decide that we go to the front desk to complain about the room. We get there and I complain that the room smells and that something needs to be done. I found the smell to be coming from under the refridgerator and it smelled like rotten milk. She said that she could change rooms for us. I told here that we were on our way to dinner and we had about 15 minutes to get to Chef Mickey's. We would stop back in to the front desk when we were finished with dinner. She said that would be great and she would see us then. My DD and I walk back to the room to get the car and head for dinner and a housekeeping person was speeding away from our building. I take a quick run up and found that she sprayed a horrible deaoderant spray all over tha carpets to cover the oder and now the room stunk even worse. We go to dinner and had a terrific meal and lots of fun with the characters. After dinner we drive back to OKW and I pull up to the front of thge main building. Now the Bellman comes over to me and says are you Mr. Z**** and I say yea and he tells me he has my bags. I almost hit the ground. I asked him how he got my bags and he said they were asked to get all of my belongings out of the room and bring them back to storage. Now I had stuff I drawers, money on the table along with credit card receipts, camera and video camera, my GPS and the list goes on. They packed up my stuff and brought it back. So I ask to see the manager. While waiting I am looking to osee if all of my stuff is there. We now cannot find any of the refridgerated items of the 2 cases of bottled water. The guy tells me not to worry I can fill out a slip and Disney will reimburse me. Yeah, like that is what I want, NO I just want my stuff. So the manager come into the storage area and we start talking, actually I start ranting. A few minutes later the bellman that got my stuff from the room and brought it to storage walks in and he shows me where my missing items are. So now I am a little releived until he spills the beans. Now this is where it gets good.
Apparently the front desk at OKW checked someone else into my room and the guest called bell services to have my belongings removed from there room. NOw tell me, how secure is that. I could be sleeping and someone could come in late and be checked into my room be accident? I imagine the odds are 1 in 1,000,000 but apparently it is possible. I demanded to be changed to another resort, but I was told there was no rooms. This was the Tuesday night before Thanksgiving and WDW was busy. So I called DVC and got the call center and the woman I spoke to was very helpfull. She spent about an hour trying to find a room and was able to get on at the Beach Club. This woman talked to the manager of OKW to have her hold the BCV reservation for the next day, brecause she was the only one that could. I was now told all was set and to call DVC member services by 9:30 AM to get finalize the reservation that was on hold.
After a nearly sleepless night of thought, I called DVC and the reservation on hold was not there. I was told the manager of OKW never called to put the room on hold for me. I call the front desk and ask for the manager. I am told she is busy and she will call me back. Now it is 9:25 and I am concerned about my 9:30 room off hold issue and so I call the front desk again. Now I speak to the smae person and she says the manager is still busy, but they have a better room in OKW and they are going to send a bellman to move me again. Well, I just blow up. I WANT OUT NOW. I finally get to speak with the manager and she tells me that she called BCV after we disconnect last night and BCV did not have the room they said. Now is this BS or not???? So I said I want out of here so find me a room in another resort. She said that she had been checking all morning and that there was nothing available resort wide. I hang up the phone and of course call the reservation center. I find a room at CBR. They ask me for a CC to hold the room and I refused and explained the issues. They give me a reservation number and tell me I have 2 hours to process the reservation. My DD and I jump in my rental car (which is supposed to be returned in about 15 minutes from now to the CCC) and drive to the main building. I ask to see the manager and she comes out. SHe seems a little shocked that I am standing there. I tell here that I have a room and she says that is impossible. I hand her the reservation number and she types it in and says the number is no good. I almost lost it. I grabbed my cell phone and proceeded to call the reservations line and she says hold on and find the number all of the sudden. I tell her I want to be moved and she finally aggrees.
With this story it may not be a problem for some, but I was travelling for the first week alone with my DD. My wife was not able to get out of work that week. I had just left WLV and had 2 wonderful nights. During the time at WL I had done laundry and left my 7 YO DD in the room watching cartoons while I ran up and down to the laundry room and felt secure. I now could not do that at OKW, matter of fact I am concerned when I sleep if 2 separate guest parties can have access to the same room.
If anyone knows who I can contact it would be appreciated. I have had no luck with DVC memeber services. I want to make sure this never happens again. Not just for me, but for nobody. There is some sort of a proceedure that was missed somewhere and it appears that someone wants to bury it.
Just a note, the problems did not stop where I left off. They continued for 2 more days. I almost callled the airport and got a flight home a week early, but my DD's birthday was a few days away.
The major problem was the we checked into OKW at about 9:30 AM and the room was not ready, so they give you a phone number to call later to see if your room was ready. Well I called all day and finally at 5:30 it was ready. So we were oveer by DTD and jumped in the car and go to our room. We walked in our room and it smelled like something was dead in there. I open the doors to let it air out and bring all of the bags up. Now my DD and I quickly wash up and get ready to head to a ADR at Chef Mickey's. we unpack a few things and the smell just is not clearing out. So now I call the front desk to complain and the phone does not work. Well we have about 50 minutes till dinner time so I decide that we go to the front desk to complain about the room. We get there and I complain that the room smells and that something needs to be done. I found the smell to be coming from under the refridgerator and it smelled like rotten milk. She said that she could change rooms for us. I told here that we were on our way to dinner and we had about 15 minutes to get to Chef Mickey's. We would stop back in to the front desk when we were finished with dinner. She said that would be great and she would see us then. My DD and I walk back to the room to get the car and head for dinner and a housekeeping person was speeding away from our building. I take a quick run up and found that she sprayed a horrible deaoderant spray all over tha carpets to cover the oder and now the room stunk even worse. We go to dinner and had a terrific meal and lots of fun with the characters. After dinner we drive back to OKW and I pull up to the front of thge main building. Now the Bellman comes over to me and says are you Mr. Z**** and I say yea and he tells me he has my bags. I almost hit the ground. I asked him how he got my bags and he said they were asked to get all of my belongings out of the room and bring them back to storage. Now I had stuff I drawers, money on the table along with credit card receipts, camera and video camera, my GPS and the list goes on. They packed up my stuff and brought it back. So I ask to see the manager. While waiting I am looking to osee if all of my stuff is there. We now cannot find any of the refridgerated items of the 2 cases of bottled water. The guy tells me not to worry I can fill out a slip and Disney will reimburse me. Yeah, like that is what I want, NO I just want my stuff. So the manager come into the storage area and we start talking, actually I start ranting. A few minutes later the bellman that got my stuff from the room and brought it to storage walks in and he shows me where my missing items are. So now I am a little releived until he spills the beans. Now this is where it gets good.
Apparently the front desk at OKW checked someone else into my room and the guest called bell services to have my belongings removed from there room. NOw tell me, how secure is that. I could be sleeping and someone could come in late and be checked into my room be accident? I imagine the odds are 1 in 1,000,000 but apparently it is possible. I demanded to be changed to another resort, but I was told there was no rooms. This was the Tuesday night before Thanksgiving and WDW was busy. So I called DVC and got the call center and the woman I spoke to was very helpfull. She spent about an hour trying to find a room and was able to get on at the Beach Club. This woman talked to the manager of OKW to have her hold the BCV reservation for the next day, brecause she was the only one that could. I was now told all was set and to call DVC member services by 9:30 AM to get finalize the reservation that was on hold.
After a nearly sleepless night of thought, I called DVC and the reservation on hold was not there. I was told the manager of OKW never called to put the room on hold for me. I call the front desk and ask for the manager. I am told she is busy and she will call me back. Now it is 9:25 and I am concerned about my 9:30 room off hold issue and so I call the front desk again. Now I speak to the smae person and she says the manager is still busy, but they have a better room in OKW and they are going to send a bellman to move me again. Well, I just blow up. I WANT OUT NOW. I finally get to speak with the manager and she tells me that she called BCV after we disconnect last night and BCV did not have the room they said. Now is this BS or not???? So I said I want out of here so find me a room in another resort. She said that she had been checking all morning and that there was nothing available resort wide. I hang up the phone and of course call the reservation center. I find a room at CBR. They ask me for a CC to hold the room and I refused and explained the issues. They give me a reservation number and tell me I have 2 hours to process the reservation. My DD and I jump in my rental car (which is supposed to be returned in about 15 minutes from now to the CCC) and drive to the main building. I ask to see the manager and she comes out. SHe seems a little shocked that I am standing there. I tell here that I have a room and she says that is impossible. I hand her the reservation number and she types it in and says the number is no good. I almost lost it. I grabbed my cell phone and proceeded to call the reservations line and she says hold on and find the number all of the sudden. I tell her I want to be moved and she finally aggrees.
With this story it may not be a problem for some, but I was travelling for the first week alone with my DD. My wife was not able to get out of work that week. I had just left WLV and had 2 wonderful nights. During the time at WL I had done laundry and left my 7 YO DD in the room watching cartoons while I ran up and down to the laundry room and felt secure. I now could not do that at OKW, matter of fact I am concerned when I sleep if 2 separate guest parties can have access to the same room.
If anyone knows who I can contact it would be appreciated. I have had no luck with DVC memeber services. I want to make sure this never happens again. Not just for me, but for nobody. There is some sort of a proceedure that was missed somewhere and it appears that someone wants to bury it.
Just a note, the problems did not stop where I left off. They continued for 2 more days. I almost callled the airport and got a flight home a week early, but my DD's birthday was a few days away.
