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MagicBand+ announced
- Thread starter CaptainAmerica
- Start date
The complete opposite of customer service.I just called....they said there is nothing they can do about an order "in progress", but will refund if not delivered before I leave.
This is unreal
pdude81
Well-Known Member
I was told the same thing just now, with slightly more information. He basically said that once we get an order confirmation/tracking number, we can call again and then they can try to either upgrade shipping or redirect to the resort. They don't have access to make any changes while the order is in fulfillment.I just called....they said there is nothing they can do about an order "in progress", but will refund if not delivered before I leave.
This is unreal
To me it sounds crazy that you have to create the shipping label to mail to my house before you can change it to go somewhere else, but I'm not in charge of logistics.
I also ordered on the 27th and I'm leaving for my trip in less than 5 days. Order still "In progress"
I didn't like the answer, basically same as posted by PP, and was told to call the magic band direct number 8003280327. I called at 11a this morning. They still had the weekend recording answering calls. Great customer service.
No idea when they're shipping or what method of shipping is going to be used. The CM seemed surprised to learn some guests may be driving or flying to Orlando days before their resort reservation.
Only suggestion was to send an email to guest.services@disneyworld.com
No idea when they're shipping or what method of shipping is going to be used. The CM seemed surprised to learn some guests may be driving or flying to Orlando days before their resort reservation.
Only suggestion was to send an email to guest.services@disneyworld.com
WDWYankee15
Well-Known Member
I too called this morning. I have an arrival of this Saturday. After being transferred around a bunch of times and 45 minutes total in the line, I got to talk to "someone who could help." This CM started out by telling me that if they did not arrive in time for my trip I could always use them for a future trip. When I responded that I had no interest in paying now for bands that will sit around in hope of their use for a future trip. Then after speaking more and realizing when my trip was she told me that since I am within 10 days of my reservation which my purchase was linked to, they would not be shipped to my house any way. They said once the reservation is within 10 days and the shipment had not gone out they are blocked from sending to the home address and are re-routed to the resort. The CM told me that hopefully some pixie dust will come my way and they will be waiting for me at Poly when I arrive on Saturday.
However, they did concede that demand was far higher than they expected and they have not been able to ship many of the bands ordered. Also, they stated they have been swamped with calls, especially starting today, with individuals that have upcoming trips and looking for their bands.
I'm not holding my breath that I will be getting these and will end up on another lengthy call in the future looking for a refund.
However, they did concede that demand was far higher than they expected and they have not been able to ship many of the bands ordered. Also, they stated they have been swamped with calls, especially starting today, with individuals that have upcoming trips and looking for their bands.
I'm not holding my breath that I will be getting these and will end up on another lengthy call in the future looking for a refund.
Chip Chipperson
Well-Known Member
They weren't prepared for the demand, yet had no limits in place to prevent orders from exceeding their capacity to deliver them when promised. Classic headless chicken management.
WDWYankee15
Well-Known Member
BINGO. Make the sale and worry about anything else later.
pdude81
Well-Known Member
It's very strange, because the magic band ordering system always had limits and popular stuff went out of stock rather quickly. Somebody screwed up when they keyed in the quantity of bands they had available.
Super Stitch
Member
I have called three different times to make this request and was told it isn’t possible. They will be happy to refund me if they do not arrive by Friday
. They have also been processing since the 27th.
flynnibus
Premium Member
it sounds like more of an issue in logistics than inventory.
It's easy to take orders for 50k of something you have in pallets...
It's a lot harder to plan how long it will take to convert 50k orders to product going out the door... and then provide a meaningful estimate to the buyer before they buy.
If it were simply a stock issue they wouldn't have sold the items - This sounds more like a fullfiment backlog that because you have customer deadlines, is harder than simply "your shipment will be delayed".
Disney's merch fullfillment (disney store.com etc) has always been kinda sketchy. I'm sure this overwhelmed them.
Plus the bands get personalized. Rumor is some bands require a firmware upgrade before shipping. If true its probably a BT pairing issue
TheMaxRebo
Well-Known Member
Looking back they really should have just had them all go to the resort for those with stays coming soon just to be safe
And in the end it will cost them more as they are refunding people but having them keep the bands
pdude81
Well-Known Member
Perhaps you're right, as they are still showing all these bands as available and I could order even for the second part of my trip.
However, if they can't fulfill the back orders right now, why in the hell are they letting people still order then for trips in the next two weeks? I'd think they would need to turn off the first hose for a bit while they fix the leak.
But less then if Disney paid for return shipping, for an unsalelable product.
Maybe the fulfillment house needs to pay overtime or needs to sub out some of the work
TheMaxRebo
Well-Known Member
Sure - but I was comparing it to addressing the concern to start with (not shipping to homes if they can't get there on time, or even paying for next day shipping if needed)
Maybe Disney shouldn't have chosen the lowest priced fulfillment service and shipping service.
TheMaxRebo
Well-Known Member
Exactly - so by trying to save some $ up front it is winding up costing them more now
Hellingerian
New Member
After having no luck calling, I tried email support. I actually got a reply today from the message I sent to Shop Disney Parks on Saturday: “ I am so sorry for any confusion. Due to a system constraint, your MagicBands have been re-routed to your resort. They will be ready for you to pick up at Disney's Caribbean Beach Resort when you arrive.”
While the bands are still listed as in progress on the site, this seems promising. I didn‘t mention my resort name in my email, so seeing it referenced in the reply is a good sign this isn’t just a scripted response. Hopefully this will be the case for all of us. I guess I’ll know for sure this weekend!
While the bands are still listed as in progress on the site, this seems promising. I didn‘t mention my resort name in my email, so seeing it referenced in the reply is a good sign this isn’t just a scripted response. Hopefully this will be the case for all of us. I guess I’ll know for sure this weekend!
Gringrinngghost
Well-Known Member
They need a 10//3M Cable.
