I'd be a little more interested to hear the actual details of the incidents from both sides before I make any judgments. What people perceive may be different from the actual facts. I'm not saying cast members will never be rude, believe me, I've had my own bad experiences. However, I've also seen plenty of guests who are just as rude to cast members and actually accuse them of things that aren't true. What's even worse, is that guests will go to any lengths to file a complaint about things or people at Disney. Yet, when CM's go completely out of their way to help out a guest, the guest can't even take 2 mins out of their day to leave a compliment at Guest Relations.