I booked through a Travel Agent. She has all of our flight information. I remember getting them a month ahead of time two years ago. I'll email her to see what's up.
I would definitely get in touch with your agent. It's possible she neglected to provide Disney with your flight info or some other small detail which is holding things up. There's also the off chance that your tags went missing in the mail. Best to call and get it settled rather than worrying yourself. Don't be too concerned though, it is still possible to take advantage of the luggage service even if you don't receive tags. Just notify the Disney cast member when you check in at the Magical Express desk. They will collect some information from you about your luggage and arrange for it to be picked up at the carousel and delivered to your room.
Definitely thought it was weird since I got my tags before my magic bands in 2015, and I received my new bands almost two weeks ago.
We also typically get our tags about the same time as the magic bands. My guess is the TA did not relay the information like they should have.
Last time, I used the tags and ended up wanting my bag with me, instead. I didn't realize it takes them up to 3 hours post arrival to get the bags to your room. The TA spoke with Disney yesterday, and they should be arriving within a week. If I don't have them by my departure date, I'm just going to retrieve our bags myself.
With the yellow luggage tags your bags never make it to the carousel. The way I understand it they are pulled from the plane and put on carts. From there they are diverted to Disney for sorting by hotel, caged, and they loaded on the trucks for delivery to the hotel where a cast member delivers them. Telling the cast member at the DME desk that your bags are going around and around the unsecure carousel and asking then to have them collected and brought to your room seems a bit risky in my opinion. I wouldn't take the chance. It may work perfectly 99 times out of a 100 but I don't want to be that 1.
That 3 hours can be a bit inconvenient if you need something or are arriving after 8 or 9 but you are arriving in the morning to mid/later afternoon the service is really nice. We take a roller and backpacks on the plane with us with everything we need for the day and next morning and everything else goes in checked baggage.
This is why I'm leaning towards not using the tags. We don't arrive at MCO until 10pm. Not trying to stay up waiting for the bags, or risk having the 8yo with me woken up. Sleepy 8yo=no fun at the park the next morning.
I would skip it for sure. Even if you land at 9:55pm and make the 10pm cut off you are still looking at close to 1am for luggage delivery. Depending on what hotel you staying at and where you get put at I would check and see if somebody can help with your bags when you arrive at the hotel. The last time we had a late arrival we stayed at Coronado Springs and got put in the back corner of Rancho's 7A (ie the absolute furthest room from El Centro) and we looked at the map and said no problem. Well with 2 large rollers, 1 carry-on, 2 backpacks, and 1 exhausted 11 year old the walk seemed to take 2 hours.....
