Maelstrom's Deplorable Condition

[Californian Elitist]

The same DL guest relations that aren't allowed to take written complaints or compliments anymore, right? Let's not put DL up on a pedestal here.. they do the same exact thing.. contact the area folks and relay the information. What management chooses to do with that is independent of the Guest Relations staff.

The reality is the entitlement attitude is so miserable out there that DLR has to bend over backwards and give them the moon over the slightest thing and it's completely out of control. The DLR customer base has no qualms at all about waiting in long lines for guest relations to ensure they get their cut.

I don't know what you're talking about. The last time I was there, there were people writing out complaints. In fact there was a guest who wrote a compliment about me last year when I worked there. Also CM's still get awards for written compliments.

Good. We complain and we get what we want, sometimes. They should be bending over backwards for us, given the prices we pay and the faithfulness and loyalty. I wouldn't have it any other way.

 

[flynnibus]

I don't know what you're talking about. The last time I was there, there were people writing out complaints. In fact there was a guest who wrote a compliment about me last year when I worked there. Also CM's still get awards for written compliments.

Started back when...
http://miceage.micechat.com/allutz/al080508c.htm

CM's can get stuff for recognition - but it's all stuff taken down by the GR staff.

 

[Californian Elitist]

Started back when...
http://miceage.micechat.com/allutz/al080508c.htm

CM's can get stuff for recognition - but it's all stuff taken down by the GR staff.

The year on the article says 2008.

 

[flynnibus]

The year on the article says 2008.

Yes, as I said.. that's when it started. To my knowledge (I refuse to wait in those crazy CH lines myself) it has not changed from reports others have relayed. Letters/emails/etc with 'suggestions' are blindly dumped as well. They do treat complaints/compliments very seriously - they can kill a CM - but the process isn't what it used to be. At least you can leave notes via email now and you will get a personal response via email. A main advantage at DLR is that there are two guest relations locations relatively close to each other. But the amount of 'guest recovery' DLR is forced to hand out is well covered by Lutz over the years.

 

[Californian Elitist]

Yes, as I said.. that's when it started. To my knowledge (I refuse to wait in those crazy CH lines myself) it has not changed from reports others have relayed. Letters/emails/etc with 'suggestions' are blindly dumped as well. They do treat complaints/compliments very seriously - they can kill a CM - but the process isn't what it used to be. At least you can leave notes via email now and you will get a personal response via email. A main advantage at DLR is that there are two guest relations locations relatively close to each other. But the amount of 'guest recovery' DLR is forced to hand out is well covered by Lutz over the years.

True, you can still send emails. I saw plenty of people filling out those little pieces of paper.

I'm fine with complaints about certain things. Threats is where I draw the line. That's absolutely ridiculous, and it's childish.