Lightning Lane at Walt Disney World

[JohnD]

What happens if you want to upgrade from the one park option to the multi-park?

"Asked if guests who purchased the service for one park could upgrade to a multi-park option after the fact, a Walt Disney World spokesperson informed us that guests could purchase Genie+ for the additional park and visit Guest Services to be refunded the difference between the combined total and the Multi-Park price."

Disney Genie+ Switching to Per Park Pricing at Walt Disney World on Tuesday, June 27th

Walt Disney World has announced that beginning Tuesday, June 27th, Disney Genie+ will switch to a per park pricing basis. UPDATE – 6/27/2023: As

www.laughingplace.com

How many are going to do that? Not many. Disney is counting on the majority of guests not visiting guest services and plan on pocketing the difference. What they refund will be a paltry amount compared to the potential refunds not collected.

But my question is, why can' t the app just charge the difference between the one park and the multi-park? Are they saying you're paying for both one park and multi-park in their entirety if you choose to "upgrade" and can only be refunded the difference if you visit guest relations?

 

[TheMaxRebo]

I wanna meet the freakin “guests” who they apparently “listened” to asking for this kind of change.

They are asking for this by their actions as people who have park reservations for Epcot and Animal Kingdom are buying G+ at a lower rate than those that have park reservations for AK or DHS or have hoppers

 

[jpeden]

How many are going to do that? Not many. Disney is counting on the majority of guests not visiting guest services and plan on pocketing the difference. What they refund will be a paltry amount compared to the potential refunds not collected.

But my question is, why can' t the app just charge the difference between the one park and the multi-park? Are they saying you're paying for both one park and multi-park in their entirety if you choose to "upgrade" and can only be refunded the difference if you visit guest relations?

I believe @lentesta noted that they didn’t give them the IT budget for that functionality.

 

[Ayla]

I wanna meet the freakin “guests” who they apparently “listened” to asking for this kind of change.

Yeah, the whole patronizing "we're doing it for the benefit of our customers" is rage-inducing.

 

[SamusAranX]

They are asking for this by their actions as people who have park reservations for Epcot and Animal Kingdom are buying G+ at a lower rate than those that have park reservations for AK or DHS or have hoppers

Because of Disney creating the problem then waltzing in with the magical solution.

 

[Ayla]

They are asking for this by their actions as people who have park reservations for Epcot and Animal Kingdom are buying G+ at a lower rate than those that have park reservations for AK or DHS or have hoppers

So it never occurred to any of the Disney geniuses people aren't buying it at those parks BECAUSE THEY DON'T NEED IT THERE?!

 

[jpeden]

With the bookings pillow soft, don't rule out some Bubble Perks returning from the grave. They won't keep running 40% promos seasonally without some changes that will benefit the consumer.

Is it cheaper to bolt on free Dining, Genie+ with packages or provide airport transfers than to discount rooms $100-400/night?

With bookings pillow-soft they should consider going back to what made them the vacation kingdom - great show, great customer service, and the Disney Difference. All things that have been tossed aside in the name of profits since 2019.

 

[jpeden]

So it never occurred to any of the Disney geniuses people aren't buying it at those parks BECAUSE THEY DON'T NEED IT THERE?!

Of course not! You always need G+. You must feed the beast.

 

[JohnD]

I believe @lentesta noted that they didn’t give them the IT budget for that functionality.

So I guess that guests will "give" them the IT budget instead and will "improve" the functionality at a later date. Got it.

 

[Ayla]

How many are going to do that? Not many. Disney is counting on the majority of guests not visiting guest services and plan on pocketing the difference. What they refund will be a paltry amount compared to the potential refunds not collected.

But my question is, why can' t the app just charge the difference between the one park and the multi-park? Are they saying you're paying for both one park and multi-park in their entirety if you choose to "upgrade" and can only be refunded the difference if you visit guest relations?

Yes.

 

[JohnD]

Yes.

Grr.

 

[SamusAranX]

 

[TheMaxRebo]

So it never occurred to any of the Disney geniuses people aren't buying it at those parks BECAUSE THEY DON'T NEED IT THERE?!

Don't*need* but still some benefit - better to have it than not have it. Our last trip we used it at all parks and found some benefit at all ... But definitely not same level

Definitely much more likely to add it on for AK for $12 just to skip a few lines than if it was $25

 

[SamusAranX]

Don't*need* but still some benefit - better to have it than not have it. Our last trip we used it at all parks and found some benefit at all ... But definitely not same level

Definitely much more likely to add it on for AK for $12 just to skip a few lines than if it was $25

It’s not needed, especially with soft attendance right now. You can easily get all rides done in Epcot or AK in one day with time to spare. If you’re buying genie in those parks, I have some swampland to sell ya

 

[IanDLBZF]

It’s not needed, especially with soft attendance right now. You can easily get all rides done in Epcot or AK in one day with time to spare.

Not necessarily, I mean I have used G+ to skip the lines is at the more popular attractions, i.e. thunder mountain, Peter Pan, Pooh, etc.

 

[Coaster Lover]

So, Genie+ has been hovering between $22 and $27 recently.... think with this change $22 to $27 will still be the low end (and Magic Kingdom will be priced significantly above this range) or will $22 to $27 still be the normal at Magic Kingdom (with exception of the exceptionally busy days) with most of the other parks being priced below this range? My guess is that it will be the former and not the latter...

 

[mightynine]

Thank you for flying Spirit Airlines visiting the Walt Disney World Resort.

 

[Disney Analyst]

I feel they should just switch to the Disneyland Paris system. One very expensive option to skip the line at a specific list of attractions for the day, one line skip per attraction, no time slot needed, and then allow some à la carte line skip purchases into the mix for those that just one skip 1 or 2 lines.

 

[IanDLBZF]

I feel they should just switch to the Disneyland Paris system. One very expensive option to skip the line at a specific list of attractions for the day, one line skip per attraction, no time slot needed, and then allow some à la carte line skip purchases into the mix for those that just one skip 1 or 2 lines.

I feel like I want the Hong Kong system and not the à la carte system used at Disneyland Paris.

 

[Disney Analyst]

I feel like I want the Hong Kong system and not the à la carte system used at Disneyland Paris.

How does HKDL's version work?

We just did Paris, and it was super simple, and it seemed to weed out a lot of people, the express lines were barely being used, in my experience, and general wait times were not as insane as a result (ymmv).