Lightning Lane at Walt Disney World

crazy4disney

Well-Known Member
In the Parks
No
As someone who leads an engineering organization, I object to this. Sometimes ideas sound great on paper and people do their best to implement it, and it turns out to not go as planned. I don't think people's jobs should be on the line, or heads should roll - as long as people acknowledge that it was a disaster and they can learn from this.

I personally have a "no blame" policy when things go wrong (unless something was done that was dishonest or illegal). When a product launch doesn't go as expected, or there's a bug in production that causes an issue - the goal is to have a retrospective, course correct, and learn so that mistakes like this aren't made in the future. We're all human after all.

Heads shouldn't roll - but lessons should be learned and a course correction should be implemented as soon as possible.
fair enough i can respect that and my comments were more tongue in cheek... just saying that there needs to be some blame and lessons learned from this and honestly changes need to be made. its been what? 6-7 months and things have only gotten worse... lets see how they "fix" it
 

crazy4disney

Well-Known Member
In the Parks
No
They are battling this from both sides. And we are honestly the most annoying critics. They spent weeks debating pricing and went with $15. We complain because it doesn't work well. If they started at $30, we'd complain it was too expensive. This was something that was going to be monetized eventually, there was really no way around that.
i agree and honestly something that i think most people would not mind being monetized and as i stated they could have simply charged for current version of FP and gave a slight discount for resort guests and maybe even a discount for a length of stay pass... and honestly may have been able to make more money off it with a better satisfaction rating as well. 60 days out you pretty much were able to get what you wanted and thats with Everyone on site trying to book now imagine even if 25% of people opted out how many more options are open? even for non resort guests as well.
 

Jrb1979

Well-Known Member
It is limited though in the number of passes they give out (currently). People will do whatever they think works best for them, but we're still talking about getting 2-4 skips for most people and it only costs 15 bucks each. Because they limit the number of LL relative to FP+ time, the lines still move a bit faster.
That's one of the biggest issues with Genie+. Most of those that buy it don't feel they get their moneys worth cause of only getting 2-3 skips. Imagine if they upped the amount of people in the LL line it would add more availability. IMO the goal should to please those who bought Genie+ over those who didn't.
 

Jrb1979

Well-Known Member
If they thought that, they were smoking something. They knew that wasn't going to be how it worked. It's not how FP+ worked, it's not how FP worked, it's not how MaxPass worked.
What I was getting at was in theory I think with not letting people pick their return times most would stick with what they were given. Instead many try it change their return times.
 

Thepuma

Well-Known Member
Maybe @disneyglimpses can answer this. I have always wondered why Disney makes things more complicated then they need to be.
Simple answer...to confuse people into buying it. If it was a simple "we are going to charge $15 to use the old FP+ system" people would see right through it as a huge money grab.

If you big up, advertise and have a huge announcement saying there's an amazing new product..all shiny and new and you only have to pay $15 for it...people get blinded by it and pay for it..becasue its the latest and greatest thing.

Unfortunately for Disney, there are enough savvy people that realise it IS just a money grab...and a terribly flawed one. All they have done it hit people twice with a money grab....once with the $15 but also with having to pay for 2 of the fast passes at around $25 per person

So Disney have in effect got away with fleecing $40 per person per day out of the majority of its guests

You have to give it to them...they've got some nerve!!!!
 
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Disney Glimpses

Well-Known Member
@lentesta over at Touring Plans indicated that Disney is well aware of the problems with Genie+, and that he heard that it will take $750MM to fix. :oops:
This is not accurate (not even close). Love Len though!

Edit: It might be accurate if hardware changes were required. AFAIK, they plan on addressing this with software only which would be a few million bucks (but really just absorbed into normal software engineering budget).
 
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Andrew25

Well-Known Member
Remove it. Copy Universal's Express Pass and charge $200+ a per person, per day. One ride per day.

Sell enough to make money, but not too much where the system can't handle the capacity for it. Reduce wait times overall.

I've been visiting the parks lately the last few hours of operations and I can't understand how people willingly buy individual lightning lanes.

I waited 15 minutes for Rise by entering the line 1 minute prior to close.
Waited 35 minutes for FOP by entering 1 minute prior to close.

"Rope Lift/Up" is the new Rope Drop
 

Ayla

Well-Known Member
I often think this is overlooked but getting into ANY Disney park 30 minutes early is a HUGE perk.

Remember, the extra magic hours perk used to be just 1 park on a rota around the 4 parks. So if you wanted to get in early, the park for that day was dictated to you.

30 minutes early to ANY park is huge, it allows you to rope drop the big ride at each park and it be almost walk on.

For me that is worth a LOT more than the old EMH.
It really isn't that much of a perk. I've used it a few times since it started last Fall and you *maybe* get one ride in before the park is opened up to day guests.
 

Jeff4272

Well-Known Member
It really isn't that much of a perk. I've used it a few times since it started last Fall and you *maybe* get one ride in before the park is opened up to day guests.
and that means you have to wake up super early and lets face it, the vast majority people dont do that
 

Jrb1979

Well-Known Member
Simple answer...to confuse people into buying it. If it was a simple "we are going to charge $15 to you the old FP+ system" people would see right through it as a huge money grab.

If you big up, advertise and have a huge announcement saying there's an amazing new product..all shiny and new and you only have to pay $15 for it...people get blinded by it and pay for it..becasue its the latest and greatest thing.

Unfortunately for Disney, there are enough savvy people that realise it IS just a money grab...and a terribly flawed one. All they have done it hit people twice with a money grab....once with the $15 but also with having to pay for 2 of the fast passes at around $25 per person

So Disney have in effect got away with fleecing $40 per person per day put of the majority of its guests

You have to give it to them...they've got some nerve!!!!
It's not just Genie+ that's complicated. It's a lot of what they put out for the parks isn't very streamlined for guests. IMO Disney tries to hard to make things "magical". Keeping things simple works best.

I do understand putting a lot of stuff on the app. A lot of other parks are going cashless so it makes sense.
 

crazy4disney

Well-Known Member
In the Parks
No
Simple answer...to confuse people into buying it. If it was a simple "we are going to charge $15 to you the old FP+ system" people would see right through it as a huge money grab.

If you big up, advertise and have a huge announcement saying there's an amazing new product..all shiny and new and you only have to pay $15 for it...people get blinded by it and pay for it..becasue its the latest and greatest thing.

Unfortunately for Disney, there are enough savvy people that realise it IS just a money grab...and a terribly flawed one. All they have done it hit people twice with a money grab....once with the $15 but also with having to pay for 2 of the fast passes at around $25 per person

So Disney have in effect got away with fleecing $40 per person per day put of the majority of its guests

You have to give it to them...they've got some nerve!!!!
hence why go back to FP+ include every ride charge an extra $5 for it and call it a day. Deal with the backlash and move on. the company has bigger issues than this imo that need to be addressed immediately at least this "fix' generates money and makes people happy. Possibly green lighting and fast tracking much needed capacity at their 4 theme parks!
 

crazy4disney

Well-Known Member
In the Parks
No
Im guessing those of you love these perks and want them back stay in the bubble all the time.
yes i do stay in said bubble.... maybe visit Uni for a day but as far as all the perks...to me the FP was the best.... ever since my daughter was born i cant recall last rope drop... i never used ME as i rent a car bc imo the Bus service was awful gets to next point that i never used Disney buses to parks either. EMH at night were nice and definitely utilized and allowed for some extra time in the park. Not sure what you are trying to get at tho... Point is Genie+ vs FP+ is awful in almost every way shape or form and even if you dont want to compare system still stinks but sadly "needed" to at least get you on rides w/o having to wait. MK definitely and obviously had most availability during the day
 

Jrb1979

Well-Known Member
yes i do stay in said bubble.... maybe visit Uni for a day but as far as all the perks...to me the FP was the best.... ever since my daughter was born i cant recall last rope drop... i never used ME as i rent a car bc imo the Bus service was awful gets to next point that i never used Disney buses to parks either. EMH at night were nice and definitely utilized and allowed for some extra time in the park. Not sure what you are trying to get at tho... Point is Genie+ vs FP+ is awful in almost every way shape or form and even if you dont want to compare system still stinks but sadly "needed" to at least get you on rides w/o having to wait. MK definitely and obviously had most availability during the day
I agree Genie+ is awful. I also thing FP+ was awful. I do agree that a skip the line system is needed but I prefer systems like Express Pass more. I hate return times.
 

nickys

Premium Member
Gosh, I'll fix it for half that!
It could easily be solved.

By axing it altogether!

Somehow I doubt that’s what they had in mind. And Len has also been on to clarify that comment which appears to refer to Genie not Genie+ Which is funny because that’s what Len and his team have been doing for many years. And are, arguably perhaps, ahead of Disney at their own game.
 

Thepuma

Well-Known Member
For one, they are textbook over thinkers and planners when it comes to logistics. But mainly, it is because they are juggling 3 classes of people (resort guests, off site day ticket guests, local APs) and create rules to navigate that dynamic in ways that they feel would efficiently distribute supply/demand. And in light of that, they are increasingly willing to place the burden of their logistics onto the guest (Park Pass, Genie+ rules) rather than absorb it internally. This is the biggest mistake.
Lol...the ONLY thing Disney are "over thinkers" at is making money...dont fool yourself into thinking ANY changes in the last 3 years have been for anything other than to money grab from its guests."

There's no clever thinkers...no team of customer experience improves...its ALL 100% about getting more and more money through the tills....and all hidden behind a lie of a 'shine new product' that is worth $40 per person per day of your visit.

In the last 3 years Disney have changed in their ethos drastically...and now they don't even try to hide the fact they are simply trying to rip you off at any and every turn.
 
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MickeyLuv'r

Well-Known Member
There is one single way it is "better." Say your family shows up for a 7-day trip having done absolutely no research beforehand. Under FP+, if you show up having made zero FP choices and find out about FP day 1, you are basically screwed for the best rides the entire 7-day trip. Under G+ you are screwed day 1 but on the same level as everybody else days 2-7. So everybody else gets a worse product in order to placate idiots.
Not if they haven't made park reservations.

Also, under FP+....I talked to multiple folks that had not pre-booked FP and 2019WDW was quietly able to help them out with some reasonable FP selections. truly, w/no prep they did almost as well as someone who prepped in advance.
 

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