Lightning Lane at Walt Disney World

nickys

Premium Member
Do not quote me with TouringPlans data. TouringPlans is a marketing tool from Disney to help spread out crowd flow and they use Disney's officially released posted/actual wait time data.
Absolutely false about Touring Plans.

They are not a marketing tool for Disney, quite the contrary. Genie is trying to go into direct competition with Touring Plans’ personalised plans.

TP does indeed use Disney’s official posted wait times - but only to compare with their own predicted and actual wait times.
 

Jeff4272

Well-Known Member
I was reading this on a differnet forum, can anyone confirm this?

If i have a Park Hopper pass, at 7am i can book my first ride at 2pm in whatever park i choose to hop to, meaning the first availability is 2pm and i dont have to wait for the earlier windows to be booked?
 

JMcMahonEsq

Well-Known Member
Its not 1%, Where are you getting this math?

it's 10-12% for us (depending on your family size)........

For my family of 5 with 7 park days the math is:

5 x $15 = $75 per day x 7 days = $525 for Genie+ for the 7 days

$15 for ROTR and $7 for MMRR (lets just round down to $20 for the sake of argument) is another $20 x 5 = $100 per day x 7 days = $700

So now thats $1,225 for my trip.......

Last I checked, $1,225 is 12.25% more than $10,000

If you dont mind paying up 12.25% for something you got FOR FREE for the last 10+ years then I got a bridge for sale you might want to look at
First, that has nothing to do with the question being asked, nor the one i was answering, which was about would you pay $100 for the LL for rise of the resistance.

Second, it doesn’t matter one single bit what was offered or what prices were last year, two years ago, or ten years ago. Those things aren’t being offered now. I don’t look at what the cost of the contemporary is and decide if i am going to pay it or not based on what it cost to stay there 10 years ago. I look at what Disney is offering me right now. What are they selling and what is the price. If I think the price is worth it, I buy it. If i don’t think it’s worth it I won’t. Until I get a time machine sales prices in the past have no effect on how I spend my money now.
 
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Jeff4272

Well-Known Member
First, that has nothing to do with the question being asked, nor the one i was answering, which was about would you pay $100 for the LL for rise of the resistance.

Second, it doesn’t matter one single bit what was offered or what prices were last year, two years ago, or ten years ago. Those things aren’t being offered now. I don’t look at what the cost of the contemporary is and decide if i am going to pay it or not based on what it cost to stay there 10 years ago. I look at what Disney is offering me right now. What are they selling and what is the price. If I think the price is worth it, I buy it. If i don’t think it’s worth it I won’t. Until I get a time machine sales prices in the past have no effect on how I spend my money now.
LOL....OK.......Based on that flawed logic, so yesterday it was free and today it's $1,000 but you think the $1,000 is worth it so you'll buy it?

LOLOLOLOLOLOLOLOLOL
 
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Trauma

Well-Known Member
You did pay for services at the park in a specific window (park hours), and in that window and location they were unavailable to you. The question I'm really asking there is whether the walk to resolve your issue is worthy of compensation. Personally I think not.
Your trivializing the situation.

You were able to make the purchase with a touch of a button on your phone.

You should be able to receive a refund in the same manner if the service can not be provided in that time window.

It’s not just a walk. I have spent 30 minutes plus in lines at guest relations before.

You can easily eat up 45 minutes or more trying to receive a refund for a purchase you where able to make instantly.

Imagine if you ordered something from Amazon but couldn’t cancel the order before it shipped without visiting an Amazon return center.

You want your return system to be as simple as possible. It instills confidence for the consumer and makes it more likely for them to purchase.
 

rmclain73

Member
I was reading this on a differnet forum, can anyone confirm this?

If i have a Park Hopper pass, at 7am i can book my first ride at 2pm in whatever park i choose to hop to, meaning the first availability is 2pm and i dont have to wait for the earlier windows to be booked?
Thats the word on the street.

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flynnibus

Premium Member
A ride breaking down, leading to a situation where you will be unable to experience it (because it never comes back online, you have dinner plans elsewhere and can't make it back when it does, etc.) is not really a corner case. Especially with RotR, of all things.
It is by the very definition a corner case. A condition that only exists because of the intersection of extra ordinary circumstances... the fact the guest can't return to the ride OR the ride won't return in a period where the guest can.

I never said it was rare or not likely - it's that it's a corner case due to the intersection of these atypical conditions. The ride will generally return from shutdowns.. and generally guests will have an opportunity to ride again at a later time. So the thing they bought, they will likely be able to continue to use. It's only when you get the intersection of the guest being unavailable due to other circumstances or edge cases like 'its my last day...' that it really becomes a log jam.

Costs scale linearly, but number of bill payers are usually fixed to one or two per family. Mom and Dad generally care more about a $100 bill than a $20 one, regardless of the number of people that led to its creation. What a weird argument.
You've missed the point. Their costs scale linearly everywhere due to their headcount. So $20 or $100... it doesn't matter, the cost vs their scale of expenses is still the same. The party of 5 has a built in assumption that their total cost on things is higher than a party of 2, etc. $20 on a $200/day budget for a party of 2 is still 2.5% while $100 for a party of 5 on a $1000/day budget is still 2.5%. On the grand scale of things.. its just an accepted thing that more people = more money across the board.


"In 2021, a company with the resources of Disney should be able to quickly and easily refund your money when a ride goes down for an extended period of time" is an exceedingly reasonable and foreseeable request, not angst. Why this is even a discussion is beyond me. "Just go to Guest Services" sucks for guests and CMs alike.


Yeah, people are gonna start sabotaging rides left and right just to get, uh, refunds of their own money!

Clearly not what I meant. When you start offering refunds, you open yourself to the scenario where people making demands of all types just to get their $20 back. It can become the next "salad bar sandwich" or DAS abuse when people start making claims just to get their money back just because they can.

Like I've said a dozen times before in this thread - I fully expected them to just issue rerides and refunds if re-ride wasn't viable.

The angst over this scenario by people who aren't even impacted is overblown.
 

nickys

Premium Member
I was reading this on a differnet forum, can anyone confirm this?

If i have a Park Hopper pass, at 7am i can book my first ride at 2pm in whatever park i choose to hop to, meaning the first availability is 2pm and i dont have to wait for the earlier windows to be booked?
Yes, that was shown yesterday.

If you book Genie+ for a park that you don’t have a reservation for, it will allow you to do so but will only give you a return time after 2pm.

Assuming that park opens at 9am, then you can be in your first park using standby and set yourself up for the evening with several G+ return times. Book a second one at 11am, another at 1pm and you have three waiting.
 

hopemax

Well-Known Member
What I find interesting, after 2 days, is that FOP and SDMT which were problems even for people at 60 days getting what they wanted at times, having 60+ and booking on your 4th day working best... there doesn't seem to be a lot of interest in the ILL. During the mid-part of the day these did have return times 2+ hours out. But now that it's later in the day it's 5:00 return for SDMT and 4:10 for FOP. People obviously jumped on something they perceived as being of value when it was included, but as a separate upcharge? We'll have to watch. Is this just an artifact of the wait times overall being so low (these rides being good enough to justify a wait about an hour, like it is now, but not good enough to pay $11/$10 to avoid an hour wait). People may start paying if FOP returns to 120+ minute posted waits. But if less people use LL than FP+, then the standby might never get back to those horrible waits on normal and light days (holidays, are another story). The new equilibriums will be interesting to see.

SDD and Smugglers are obviously worth it to people getting DHS $15 Genie+. If that's all people use Genie+ for then their value is $7.50, with additional attraction usage bringing the cost per ride down with each additional thing they choose. If SDD get's elevated to ILL, then even more Genie+ people will pick Smugglers first, and that will change that dynamic as how early that one sells out. Smuggler's wait is only 35 minutes right now, so not getting an Genie+ isn't a huge penalty during a low crowd day, people just have to adjust their touring plan to compensate. SDD is still 55 minutes so that one seems like it can't stay like this.
 

disneygeek90

Well-Known Member
I'm not joking at all. I'm not trying to suck up to Disney or be inconsiderate of people who can't pay. I'm talking about supply and demand. I won't be paying that kind of money myself, I assure you. I can afford it, but I still won't be paying. For me and my family, I'm planning to never go on RotR and just pretend that it doesn't exist. We've never been on it, and what my kids have never experienced will never hurt them. I'm just saying that all the RotR passes should go to people who are willing to pay the most for it, like anything else. Have you heard of the new Star Wars hotel? Disney wants $3000 per night for it. Most families will never get there because they can't pay.

With RotR, there is another way. Disney can distribute the passes in a more equitable manner. For example, people who purchased 3 days or longer tickets can be guaranteed 1 pass each, for a modest fee. People who has been on RotR in the last week (or the last month) cannot get another pass unless there's extra availability. People with APs should not be allowed more than 10 passes a year, and none during holidays or other extra high crowd times, unless there's extra availability.

But you know that Disney will never bother. Instead, they had their ridiculous boarding group where people get ahead not with money but with fast fingers. With the old boarding group system, I've heard of people when went on several WDW trips without being able to book RotR once. I also know this guy who went on RotR every single day for several months since it opening, until he finally tired of it. He lived close and had a fast cell phone with extra data connection. Basically, the Boarding Group was free, it's just that you can't get it unless you are a single guy without a steady job. Despite the disastrous BG experience with RotR, Disney is using it again on the Remy ride.

But Disney hasn't always been this way. Back in the day when BOG restaurant first opened, Disney emailed me with a single pass to go eat lunch there once for my 10 day ticket. So I did and didn't have to wait at all. I never went again, but it seemed like everybody got the chance to experience it once, which was nice. Disney doesn't know how to be equitable anymore.

But nowadays, the only options are money or the guy who can work the fingers the fastest at 7 am. Between the two, I choose money. If nothing else, it provides the family who really need to get on RotR just once in their lifetime the opportunity to do so. Not to mention providing Disney some extra cash.

For me and my family, we are never going on RotR, that's all.
Why are you planning to never go on? I would think that would be an exciting piece of the WDW puzzle that you described yesterday.
 

flynnibus

Premium Member
If you go to CS, they'll refund you in the form of a Disney Gift Card, which, I agree, is absolutely worthless if one plans on never spending anything at Disney ever again, whether for food, merchandise, or future tickets, for the rest of one's life.

I know I sure wished I lived in a world where when walking through the park I could tell myself "I know I'll never give Disney another dollar..."
 

flynnibus

Premium Member
There's a reason they want to give you a gift card...whatever you purchase with it costs them less than refunding your money.

I think it's simply left hand vs right hand.

They didn't build the feature into the app - so it's not like Guest Services can magically reach across silos or transaction engines and make a charge disappear.

Instead guest relations does the simplest thing they can do to give someone cash equivalent - the gift card. Guest Relations doing their job within the constraints they have.
 

Jeff4272

Well-Known Member
Also, I’d gladly wait two hours for Rise. Heck, even two and a half. But paying to get on? No. However, if it were in Magic Kingdom… well, my virtue signaling may be compromised.
Whatever i gain in making up time in lines i lose in having to wake up 2 hours before i normally would......

- So I can save an hour or 2 of waiting in line but I have get up 2 hours earlier than I would at 7am vs my normal wake up time of 9am on vacation

- not be able to go when I want in the afternoon because I cannot pick my return time, be on my phone all day and pay $75 for my family of 5?

- I’ll give up the time I save standing in line, the money and aggravation and sleep in until 9am and be no worse off.
 

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