They will listen when it effects their bottom line. Money is the only language they speak.I have just e mailed customer services on this, if enough of us do this, they may listen. You never know,
They will listen when it effects their bottom line. Money is the only language they speak.I have just e mailed customer services on this, if enough of us do this, they may listen. You never know,
Holy crap you guys are delusional.They will listen when it effects their bottom line. Money is the only language they speak.
Got the standard "we appreciate your concern but 'b***** off'" reply back from my email so I've written a letter to them. Will report back if they provide anything of interest. @lentesta did say he had had a lot of correspondence from international guests on this so hopefully the pressure will help. It's absolutely no use saying they will sort this in time when we have hugely expensive resort stays booked in the near future - if the system wasn't ready to launch for everyone then they shouldn't have launched it at all. It's a huge downer for my holiday.I have just e mailed customer services on this, if enough of us do this, they may listen. You never know,
There's no decision.
This is LITERALLY a pure revenue stream. If they're not using it, it's because they can't. There's no reason they'd just choose not to bother.
THE BOTTOM LINE IS MILLIONS OF INTERNATIONAL GUEST STAY IN WDW, SO YEAH IT WILL EFFECT THERE BOTTOM LINE IF THEY CHOOSE TO STAY ELSEWHERE !Holy crap you guys are delusional.
This decision ALREADY AFFECTS THEIR BOTTOM LINE. If they're not doing it, it's because they can't (or can't yet).
This is what kind of folds into the issue we internationals have. With FP+, we could book ahead at the 60 day mark using the website with no issue, no need to use a VPN etc. It just worked. Now that they're forcing bookings to be made through the app, we're cut out.Wait I'm not going to be able to do my pre-booking on the website?
Dang this really is all the worst things about G+ mixed with FP+.
It's not an IT issue, it's regulatory. It's the transaction that's the problem, not the software.This is what kind of folds into the issue we internationals have. With FP+, we could book ahead at the 60 day mark using the website with no issue, no need to use a VPN etc. It just worked. Now that they're forcing bookings to be made through the app, we're cut out.
If they just brought back booking through the website like we do for everything else, it'd all likely be fine, and for everyone. You'd assume the infrastructure still exists, but then again this is Disney IT.
Wouldn’t the easy fix be to allow international guests to book through the website instead of the app and then only allow the app to function once in the US. So you can make modifications and/or additional reservations after arrival but advance reservations could be done on the website.I saw a post on one of the boards that said the regulations regarding apps has a lot more hoops to jump through. So the initial issue for UK guests is that this product is strictly through the app and not on the website.
Still doesn't excuse Disney not offering more information though. Like " we are working on this issue ".
It's a decision made by Disney not to solve the problem. Whether it's IT, software, regulatory, an obsession with forcing use of the app...It's not an IT issue, it's regulatory. It's the transaction that's the problem, not the software.
My dude, The Walt Disney Company does not control the governments of the world. It's not their problem to solve.It's a decision made by Disney not to solve the problem.
No because they're still buying a digital product or service.Wouldn’t the easy fix be to allow international guests to book through the website instead of the app and then only allow the app to function once in the US. So you can make modifications and/or additional reservations after arrival but advance reservations could be done on the website.
My guess would be they are trying to move just about everything to the app and don't want to spend resources on the website which they are trying to phase out. Just a guess I don't have any inside info.Wouldn’t the easy fix be to allow international guests to book through the website instead of the app and then only allow the app to function once in the US. So you can make modifications and/or additional reservations after arrival but advance reservations could be done on the website.
App purchases are sometimes more regulated than web purchases (because the people making the laws don't understand technology). There might also be restrictions from Google and Apple on international or cross-region in-app purchases that have nothing to do with government regulation and obviously would have no bearing on web purchases.No because they're still buying a digital product or service.
I *think* what they could do would be to allow international guests to buy it for their length-of-stay and roll it into their vacation package, because then the thing they're selling is still a vacation package. But I think a la carte purchasing will be just as problematic whether it's on the website or on the app.
To think I was jumping up and down with joy 2 weeks ago, we spend nearly £6000 a year visiting the world in Jan, taking my mum in Jan 25 for the first time,My dude, The Walt Disney Company does not control the governments of the world. It's not their problem to solve.
To be fair, you're not really paying "full price." The UK deals are screaming good compared to what the ticket & hotel deals for Americans.but I still have to pay full price.
I can mobile order from here and pay.The difference is that room reservations have a different refund policy and it is unlikely that you will arrive at WDW to find that you don't have a room and the parks are all closed. Mobile food order is done when you are on-property (or nearby), not days ahead of time before youve even boarded your flight - and when was the last time someone ordered food only to go pick it up and be told, "Sorry, we'reactuall out of hamburgers" AND not get refunded?
Again, G+ only guaranteed the ability to choose from the available times - not a guarantee that you would get a specific ride within a specific window if time, so the products aren't comparable for this scenario.
I'm not familiar with what other US parks allow guests to pre-book specific rides in advance, so I can't compare. The parks I know of either use Universal's system or something closer to G+ or ILL as a day-of purchase.
No no no, Disney is intentionally leaving revenue on the table for no other reason than to screw UK guests, don't you see?
Honestly, I don't even understand what conspiracy is being alleged here. "Disney screws XYZ category of guest to maximize their profits" is a conspiracy that's at least plausible. But in this case people are saying "Disney screws UK guests to... minimze?... their profits."
They must have either decided not to include international guests or it was an oversight.There's no decision.
This is LITERALLY a pure revenue stream. If they're not using it, it's because they can't. There's no reason they'd just choose not to bother.
To think I was jumping up and down with joy 2 weeks ago, we spend nearly £6000 a year visiting the world in Jan, taking my mum in Jan 25,My dude, The Walt Disney Company does not control the governments of the world. It's not their problem to solve.
So why is it just Disney who have this regulatory issue?It's not an IT issue, it's regulatory. It's the transaction that's the problem, not the software.
I'm not sure how the full price compares once the exchange rate is taken into account but that is completely not the point. Whether you are staying at a resort using an AP discount, coupon, full rack rate or on sale you should get the same treatment regardless of where you are from. Would you say its fair enough if the early entry perk was denied to Americans but allowed for International guests for example? This is all quite simply indefensible - it was Disney's choice to launch a product that wasn't available for a chunk of their guests.To be fair, you're not really paying "full price." The UK deals are screaming good compared to what the ticket & hotel deals for Americans.
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