They are doing after a real event! The insanely busy holiday season. The marathons don't pack the parks like the holidays do, and most people that do run the marathons usually stay where they can get deals for them that are offered. January and February are typically a slow period for the resort. Don't let some lobby furniture ruin your vacation. That just sounds silly...lol
Dang- @xdan0920 beat me to it. When I saw "BLT" as not a "Cheap generic hotel experience"- I laughed. BLT is my least favorite- best location- but its just a hilton outside of that.
I love @ford91exploder He brings levity to my day. If you take him seriously- that's on you. I view him as like a drunk uncle. I wouldn't want to be around him all the time, but he makes me laugh stumbling around.
If I'm an employee at a hotel, I would treat the nice guests nice, and whiny entitled complaining babies poorly. So not sure why you aren't getting treated nice. Or is it because....
Oh, hellz no. When did this happen?? Taking away my beloved pork shanks and Main Street Bakery cinnamon rolls was one thing but making my straws smaller??!! I do not think so Disney...you have crossed the line with this.
I am a LOOOOONG time member here but rare poster. Just wanted to weigh in on this.
We just returned from our honeymoon a few days ago and stayed at AKL for a week. I am a die-hard Value Resort guy, and have been for years since I have always only typically needed a room to sleep in. Plus I love the Value Resorts. But that's neither here nor there.
My question to anyone who may know is this: When moving forward with refurbs, does the company get any type of consumer feedback on proposed design changes? Maybe have a few choices and then take a survey on the parts of each that are good/not good? I can see where the OP is coming from, but can't say that I would share the same level of frustration. What I CAN say is that this was my first stay at a Deluxe and I was disappointed in 3 things:
1.) I received our text confirmation about our room being ready to check in and it had the room number. When we arrived at AKL, I double-checked at the front desk but was given a different room number. We walked all the way to that room to find out our MB didn't open the door, so walked BACK to the front desk, was told it was fixed, did it again, it didn't work, then went back again and was told that oops, our original, texted room number was the correct one. Not a big deal, but annoying, if nothing else.
2.) I had ordered from Disney Floral to have the 'Toast to a Happily Ever After' waiting in the room when we got there. We walked into our room and it wasn't there (Wifey did not know anything about it, though, since it was a surprise). I contacted the front desk and was told that they couldn't leave it in the room since it was alcohol (it wasn't...it was sparkling grape juice...). Since it was so late, I was welcome to come pick it up or they could deliver it to the room the next day. I wanted it (and our Mickey ears that came with it) to surprise the wife, so I walked down and got it. To piggy-back on that, I had ordered a Christmas floral arrangement to be delivered the next day (I wanted a small tree since we were going to be there over Christmas but was told they were out). When we got back to our room the next day: no arrangement. I had to call the desk again, and was told that one part of the two parts were delivered (they were waiting on the special, added personalized ornaments I ordered along with the arrangement), but they would go check. They got back on the phone and told me that everything was there now, and again, since it was late (this was after we got back from the parks, so it was around 11:45p) I could come down and pick it up or it could be delivered the next day. Again...annoying, not a deal-breaker by any means, but from what my visions of Disney service and a Deluxe Resort (and the cost of it), I would have expected them to have it a little more together than this...
3.) Finally, our TV was skipping out every night we were there. We couldn't even leave Channel 01 or 02 or whatever the one that plays the great music and scrolls through each part of the property with times, shows, etc. This was true for the first 12 channels. We couldn't watch the Must Do channel, which being the Disney nerd I am, I love to just have on in the background.
This was wife's first time to really experience Disney, and I was silently embarrassed about these few things. I think only the TV took a shred of enjoyment away from what otherwise was a stellar trip. Again, these things aren't deal-breakers at ALL...but not what I expected from the Deluxe.
I will say that I think the carpets are all due for a change, so I welcome that. And as others have said, it shouldn't impact guests at all, except for maybe lingering carpet glue smell. Small price to pay to enjoy the entire rest of the property.
That's all I've got.
Thanks, all.
I can tell you this much... Last September I stayed at VGF and my first nigh I went to pull out the Sofa Bed and the sheets where not changed had some sort of "Soda" stain all over the sheets. I called the front desk told them what happened, and they immediately sent someone. I was with a group of 8 Disney First Timers so same as you I was a bit embarrassed. I don't let go things easy though, I Called the Front Desk and asked for Room Service Manager to call me, I complained explained the situation and I got free Room Service every day at my room (for those that are not DVC owners, DVC only gets room services every 4 days). Then the 3rd day they forgot to do room service since we got told they were doing everyday we had pile all our towels in the floor, I called complain again and got a free tray of desserts. I'm pretty sure if you had push enough or asked to talk to a manager they would had deliver it to your room and probably apologized by giving you some extra something.We just returned from our honeymoon a few days ago and stayed at AKL for a week. I am a die-hard Value Resort guy, and have been for years since I have always only typically needed a room to sleep in. Plus I love the Value Resorts. But that's neither here nor there.
My question to anyone who may know is this: When moving forward with refurbs, does the company get any type of consumer feedback on proposed design changes? Maybe have a few choices and then take a survey on the parts of each that are good/not good? I can see where the OP is coming from, but can't say that I would share the same level of frustration. What I CAN say is that this was my first stay at a Deluxe and I was disappointed in 3 things:
1.) I received our text confirmation about our room being ready to check in and it had the room number. When we arrived at AKL, I double-checked at the front desk but was given a different room number. We walked all the way to that room to find out our MB didn't open the door, so walked BACK to the front desk, was told it was fixed, did it again, it didn't work, then went back again and was told that oops, our original, texted room number was the correct one. Not a big deal, but annoying, if nothing else.
2.) I had ordered from Disney Floral to have the 'Toast to a Happily Ever After' waiting in the room when we got there. We walked into our room and it wasn't there (Wifey did not know anything about it, though, since it was a surprise). I contacted the front desk and was told that they couldn't leave it in the room since it was alcohol (it wasn't...it was sparkling grape juice...). Since it was so late, I was welcome to come pick it up or they could deliver it to the room the next day. I wanted it (and our Mickey ears that came with it) to surprise the wife, so I walked down and got it. To piggy-back on that, I had ordered a Christmas floral arrangement to be delivered the next day (I wanted a small tree since we were going to be there over Christmas but was told they were out). When we got back to our room the next day: no arrangement. I had to call the desk again, and was told that one part of the two parts were delivered (they were waiting on the special, added personalized ornaments I ordered along with the arrangement), but they would go check. They got back on the phone and told me that everything was there now, and again, since it was late (this was after we got back from the parks, so it was around 11:45p) I could come down and pick it up or it could be delivered the next day. Again...annoying, not a deal-breaker by any means, but from what my visions of Disney service and a Deluxe Resort (and the cost of it), I would have expected them to have it a little more together than this...
3.) Finally, our TV was skipping out every night we were there. We couldn't even leave Channel 01 or 02 or whatever the one that plays the great music and scrolls through each part of the property with times, shows, etc. This was true for the first 12 channels. We couldn't watch the Must Do channel, which being the Disney nerd I am, I love to just have on in the background.
This was wife's first time to really experience Disney, and I was silently embarrassed about these few things. I think only the TV took a shred of enjoyment away from what otherwise was a stellar trip. Again, these things aren't deal-breakers at ALL...but not what I expected from the Deluxe.
I will say that I think the carpets are all due for a change, so I welcome that. And as others have said, it shouldn't impact guests at all, except for maybe lingering carpet glue smell. Small price to pay to enjoy the entire rest of the property.
That's all I've got.
Thanks, all.
A lighter shade of yellow makes a 5 page thread. Cool.
I just don't see the complaints. There are rooms in akl that look almost exact except for the paint color. It looks to me that they are making the dvc rooms match more of the hotel rooms in the resort.
