That’s good to hear. But did you need to request, or was daily service “normal” without making special requests? Because other national brands, franchised or not, are struggling all over the US. I almost get the impression that a well-oiled operation at Uni is the exception to the rule right now.
RP was great last August, but everything was on a text on demand type system; nothing normal about it. It was also eerily empty and lacking in Orchid Lounge and a full menu at Islands and Jake’s. Then, it seems they went through some growing/re-normalization pains this summer as crowds swelled. Hopefully they’ve ironed it out, and your experience is the norm and not the exception, but they (Universal and Loews) haven’t been immune to labor issues.