La Hacienda. My point of view and an Illuminating conversation with Richard Debler

Master Yoda

Pro Star Wars geek.
Premium Member
Original Poster
Last Saturday night my family and very good friend from the forums Marie (wannabebelle) had the pleasure of dining and viewing Illuminations from La Hacienda in Epcot. We were also able to have quite an informative conversation with president of San Angel Inn Richard Debler.

The Readers Digest Version....

The food and drinks were very good but a tad on the pricey side even by Disney Standards. The View of Illuminations from inside of the restaurant would range from fair to good. It is on the DDP and they accept TIWL.

The War and Peace version....

We had spent the entire day traveling from Kiosk to Kiosk at F&W and when dinner rolled around at 8:00 PM none of us were really hungry. That being said very little was left on our plates by the end of the night.

First and foremost for those of us that have dined at San Angel in the past La Hacienda has fresh made not bagged chips. Accompanying the chips are a quite spicey red salsa and a green tomatillos style salsa. My wife ordered the Botana which is sampling of Mexican favorites including a chicken tostado, Chilorio sope, and cheese empanada. Marie and I split the La Hacienda. The La Hacienda is mixed grill with flank steak, chicken al pastor, chorizo and vegetables, served with beans, rice and fresh salsa. The kids both got the kids nachos which consist of nothing more than chips, taco meat, and nacho cheese.

One minor down side to La Hacienda is that they do rather strictly enforce the age policy on kids menu items. My 17 year old daughter has a somewhat bland pallet and frequently orders from the kids menus. She was still able to order an item from the kids menu but it cam at an adult price.

This will serve as both a warning and an incitement....the food does have some heat to it. It is not a burn the hair off your feet heat but it will bother those that do not like a little kick to their food and please those of us that do. In short this is not a dumbed down menu designed to appeal to the masses. Overall we were very impressed with the food but it does fall on the pricey side and the portions are a bit small. For food La Hacienda earns B+. Save off about $6 to the entrees price and it would would get an A.

Desert consisted of Tamal de Dulce, Chocolate con Churros, and Helado. Dessert was great. Somewhat light but full of flavor. The hot chocolate that accompanies the churros can only be compared to ketchup with fries. Once you have it that way you just cant go back. Dessert gets an A.

The restaurant itself is simply beautiful and very well laid out. The lighting is bright without being blinding and there is no question that the majority of the restaurant was laid out in a manner that will allow nearly every seat in the restaurant a view of the World Showcase lagoon. There are also 2 sections that lack this view and have a much cozier and romantic feel. Another somewhat appealing detail to this place is the entrance is almost hidden much like Le Cellier's. Granted it is right on the main path but I can see people walking right past it and not recognizing it as a restaurant. This gave the place a somewhat exclusive and homey feel. The big downside to the building was no outside viewing area for Illuminations. The lack of this area knocked the building down from an A+ to a B+

The service was very good. Our waitress was incredibly pleasant and engaging. When my wife was asking for a margarita recommendation I added in the comment "Which one will make me look more appealing to my wife after drinking it" She suggested that my wife move on to the tequila selection. From that moment on I knew we had a fun cast member. A+ for service.

Now onto the real reason I wanted to try La Hacienda....the view of Illuminations. As many of you know I really hate dealing with the crowds for parades and fireworks at WDW. I look for every way possible to avoid them. Because you are inside a building looking trgough windows the view will unavoidable be somewhat obstructed. Your view will improve the closer you are to a window and of course the larger windows offer a better view especially of the higher altitude shells. A surprising bonus to inside viewing was the pumped in audio track. The lights in the restaurant will dim and the audio will begin at the beginning of the second to last song in the pre-show. What was so surprising was how much better the show was with the sound of the fireworks greatly muffled by the building. There is no reserved outdoor viewing spot like there is at R&C but more on that later. In this category La Hacienda would get a solid B.

On big surprise to dinner was noticing Richard Debler was at the restaurant that night. We spotted him earlier in the evening while waiting for our table and noticed that he, along with the management of the restaurant, were sitting right behind us during Illuminations. Marie and I went over to talk to him after the show. The topics of conversation we the menu and of course Illuminations. Mr Debler did seem to confirm what many have been saying about the DDP for quite some time....it is having a negative effect on the menu. Margins are incredibly tight and non-signature restaurants, especially those not owned by Disney, simply can not have higher end items and cuts of meat due to this. On the bright said Mr. Debler did state that they would not be dumbing down the menu at La Hacienda and that there are some big changes in store for San Angel. My main question to Mr Debler was why was there no Illuminations viewing area. He stated that originally there were plans to do one but there were concerns of it intruding a little to far into the lagoon. I got the impression that he is still trying to get one built and it is more a matter of getting Disney to OK it.
 

Crush Dude!

Back from WDW!Counting down to DLP in November!
Last Saturday night my family and very good friend from the forums Marie (wannabebelle) had the pleasure of dining and viewing Illuminations from La Hacienda in Epcot. We were also able to have quite an informative conversation with president of San Angel Inn Richard Debler.

The Readers Digest Version....

The food and drinks were very good but a tad on the pricey side even by Disney Standards. The View of Illuminations from inside of the restaurant would range from fair to good. It is on the DDP and they accept TIWL.

The War and Peace version....

We had spent the entire day traveling from Kiosk to Kiosk at F&W and when dinner rolled around at 8:00 PM none of us were really hungry. That being said very little was left on our plates by the end of the night.

First and foremost for those of us that have dined at San Angel in the past La Hacienda has fresh made not bagged chips. Accompanying the chips are a quite spicey red salsa and a green tomatillos style salsa. My wife ordered the Botana which is sampling of Mexican favorites including a chicken tostado, Chilorio sope, and cheese empanada. Marie and I split the La Hacienda. The La Hacienda is mixed grill with flank steak, chicken al pastor, chorizo and vegetables, served with beans, rice and fresh salsa. The kids both got the kids nachos which consist of nothing more than chips, taco meat, and nacho cheese.

One minor down side to La Hacienda is that they do rather strictly enforce the age policy on kids menu items. My 17 year old daughter has a somewhat bland pallet and frequently orders from the kids menus. She was still able to order an item from the kids menu but it cam at an adult price.

This will serve as both a warning and an incitement....the food does have some heat to it. It is not a burn the hair off your feet heat but it will bother those that do not like a little kick to their food and please those of us that do. In short this is not a dumbed down menu designed to appeal to the masses. Overall we were very impressed with the food but it does fall on the pricey side and the portions are a bit small. For food La Hacienda earns B+. Save off about $6 to the entrees price and it would would get an A.

Desert consisted of Tamal de Dulce, Chocolate con Churros, and Helado. Dessert was great. Somewhat light but full of flavor. The hot chocolate that accompanies the churros can only be compared to ketchup with fries. Once you have it that way you just cant go back. Dessert gets an A.

The restaurant itself is simply beautiful and very well laid out. The lighting is bright without being blinding and there is no question that the majority of the restaurant was laid out in a manner that will allow nearly every seat in the restaurant a view of the World Showcase lagoon. There are also 2 sections that lack this view and have a much cozier and romantic feel. Another somewhat appealing detail to this place is the entrance is almost hidden much like Le Cellier's. Granted it is right on the main path but I can see people walking right past it and not recognizing it as a restaurant. This gave the place a somewhat exclusive and homey feel. The big downside to the building was no outside viewing area for Illuminations. The lack of this area knocked the building down from an A+ to a B+

The service was very good. Our waitress was incredibly pleasant and engaging. When my wife was asking for a margarita recommendation I added in the comment "Which one will make me look more appealing to my wife after drinking it" She suggested that my wife move on to the tequila selection. From that moment on I knew we had a fun cast member. A+ for service.

Now onto the real reason I wanted to try La Hacienda....the view of Illuminations. As many of you know I really hate dealing with the crowds for parades and fireworks at WDW. I look for every way possible to avoid them. Because you are inside a building looking trgough windows the view will unavoidable be somewhat obstructed. Your view will improve the closer you are to a window and of course the larger windows offer a better view especially of the higher altitude shells. A surprising bonus to inside viewing was the pumped in audio track. The lights in the restaurant will dim and the audio will begin at the beginning of the second to last song in the pre-show. What was so surprising was how much better the show was with the sound of the fireworks greatly muffled by the building. There is no reserved outdoor viewing spot like there is at R&C but more on that later. In this category La Hacienda would get a solid B.

On big surprise to dinner was noticing Richard Debler was at the restaurant that night. We spotted him earlier in the evening while waiting for our table and noticed that he, along with the management of the restaurant, were sitting right behind us during Illuminations. Marie and I went over to talk to him after the show. The topics of conversation we the menu and of course Illuminations. Mr Debler did seem to confirm what many have been saying about the DDP for quite some time....it is having a negative effect on the menu. Margins are incredibly tight and non-signature restaurants, especially those not owned by Disney, simply can not have higher end items and cuts of meat due to this. On the bright said Mr. Debler did state that they would not be dumbing down the menu at La Hacienda and that there are some big changes in store for San Angel. My main question to Mr Debler was why was there no Illuminations viewing area. He stated that originally there were plans to do one but there were concerns of it intruding a little to far into the lagoon. I got the impression that he is still trying to get one built and it is more a matter of getting Disney to OK it.

Brilliant review :sohappy:

I cant wait to try this place, the food seems to be miles ahead of san angel inn!! Also glad to hear changes are on the way to san angel inn, hopefully they will be in place sooner rather than later!!

And fingers crossed he can convince disney to build the viewing area :wave:
 

Mukta

Well-Known Member
It is on the DDP and they accept TIWL.

Now onto the real reason I wanted to try La Hacienda....the view of Illuminations. A surprising bonus to inside viewing was the pumped in audio track. The lights in the restaurant will dim and the audio will begin at the beginning of the second to last song in the pre-show.

On the bright said Mr. Debler did state that they would not be dumbing down the menu at La Hacienda and that there are some big changes in store for San Angel.

You answered all of the questions I had about this place. These were the 3 things I was concerned about. Thank you for such an indepth report!
 

njDizFan

Well-Known Member
Great to see a confirmation of what many of us has suspected for a long time, the DDP is in fact the reason why the high end menus options have been greatly reduced to keep the restaurants profitable.
 

marni1971

Park History nut
Premium Member
My main question to Mr Debler was why was there no Illuminations viewing area. He stated that originally there were plans to do one but there were concerns of it intruding a little to far into the lagoon. I got the impression that he is still trying to get one built and it is more a matter of getting Disney to OK it.
Interesting read. Thanks for that. We did try the cheaper outside afternoon version the day it opened and found it nice, but won`t rush back. Regarding ROE, there are very tight limits on safety zones; I believe there is already an issue with the perimeter launcher to the immiediate north of the decked area.
 

Master Yoda

Pro Star Wars geek.
Premium Member
Original Poster
Interesting read. Thanks for that. We did try the cheaper outside afternoon version the day it opened and found it nice, but won`t rush back. Regarding ROE, there are very tight limits on safety zones; I believe there is already an issue with the perimeter launcher to the immiediate north of the decked area.
This was the feeling I got as well. It is really easy for me to look at the building and think "Why don't they just put it there?" but when you start talking to someone that has been involved in the design and planning you can start seeing why it will not work. Ultimately, I think the did as good of a job as possible in keeping with an architectural style of the building and providing a great Illuminations experience.
 

tiaragirl

Well-Known Member
This should be titled "Everything you need to know about La Hacienda".

The short AND long versions did the trick.. one small question, though. What was the price difference between the kids nachos and the adult nachos, that were really kids nachos?
 

Master Yoda

Pro Star Wars geek.
Premium Member
Original Poster
This should be titled "Everything you need to know about La Hacienda".

The short AND long versions did the trick.. one small question, though. What was the price difference between the kids nachos and the adult nachos, that were really kids nachos?
The kids nachos were 8$ the non-kid nachos were $16 but did include beans, jalapeños, tomatoes, etc. Of course my daughter did not want beans, jalapeños, tomatoes, etc on her nachos so the had to be sent back and redone which they happily did.
 

Mukta

Well-Known Member
I have one more quick question. Did you happen to notice if the menu still has nothing for vegetarians?
 

Master Yoda

Pro Star Wars geek.
Premium Member
Original Poster
I have one more quick question. Did you happen to notice if the menu still has nothing for vegetarians?
I did not notice one. Of course I have a diet similar to the average puma so it is not something I would look for.
 

officeboy

Active Member
Thanks Master Yoda. You answered all the questions I had running through my head last night as I strolled (stumbled?:lookaroun) by there.

It's a shame pyro physics are what they are.
 

marcriss

Member
Thanks! We're really excited for our December reservation!

I wonder if Disney would consider dropping some restaurants from DDP so that they could improve their menus. You would think that having a mix would ultimately be more profitable. If the margins are so tight maybe they'll can the DDP...
 

Master Yoda

Pro Star Wars geek.
Premium Member
Original Poster
Thanks! We're really excited for our December reservation!

I wonder if Disney would consider dropping some restaurants from DDP so that they could improve their menus. You would think that having a mix would ultimately be more profitable. If the margins are so tight maybe they'll can the DDP...
No. If anything they would have to go signature like Le Cellier is doing.
 

Rob562

Well-Known Member
For some reason, I see San Angel going this route. The atmosphere in that restuarant is so nice that I can see them bringing in a better product and charging a premium.

San Angel going Signature was part of the rumor 2-3 years ago when the whole "tear down the Cantina and rebuild as a dual TS/CS restaurant" rumors were starting to make the rounds.

Seeing as how everything *else* from that original rumor has come true (including the tequilla bar inside), I'd expect SAI's remmovation to happen in the very-near-future.

-Rob
 
Thanks for the review. I found the hidden in plain sight door interesting myself as I went by on Thursday - 9/30. The wife and I ate at the quick service place next door and shared some beef tacos. I was highly disappointed in 3 very small tacos in a rubber corn wrap at $9.95. I did think that the open seating area though for the QS would give a good Illuminations view.

The Readers Digest Version....

The food and drinks were very good but a tad on the pricey side even by Disney Standards. The View of Illuminations from inside of the restaurant would range from fair to good. It is on the DDP and they accept TIWL.
 
Love this review - it also answered a lot of my questions. One remaining question - how long did you wait to be seated at 8pm? I will be there on Saturday before they take reservations and would LOOOOVVVEEE to watch Illuminations from there!:sohappy:
 

Register on WDWMAGIC. This sidebar will go away, and you'll see fewer ads.

Back
Top Bottom