Is it the same people making contradictory statements? If not you're probably hearing a whirlwind of different narratives coming from various different perspectives.
Personally, my first thought was... about 1 in 5 Black people in the US live in poverty. Black men make up about 6% of the overall population but 34% of the prison population. The life expectancy is about 4 years lower for Black people in the US. It just doesn't seem reasonable to infer that if you did a poll of Black people in America and asked what they wanted from Disney, that most would say "Get rid of that native animatronic on the Jungle Cruise ride!". I think it's questionable whether the average Black person would particularly identify with a native on a ride who happens to share the same skin color, actually - I don't know that Black children would think that has anything to do with them any more than a white child would feel like a caricature of a warlike Viking or medieval executioner represented them or their culture because their skin was a similar shade.
That said, my first thought was also that it should be removed, just because there's a cultural consensus that this is inappropriate and yes, offensive. That's a bit different than saying it's really helping minorities, or we know for sure that this is something people of color even care about in significant numbers, or that it's fostering an atmosphere of inclusion (that is certainly possible, but I'd have to be convinced by actual data on that point - to my mind real inclusion is usually about creating a fun, relaxed atmosphere with things that people care about and enjoy, vs. worrying about what could offend people) but just that it's something that we as a culture are not cool with.
Looking at the various comments here, it occurs to me that to many, this might be symbolic in the way that a flag or statue is symbolic, or the way that having a particular book included in a library is symbolic. It's not really about the thing itself. By way of an extreme example - if China bought a bunch of real estate in Florida and they wanted to fly the Chinese flag at Disney, it's not that the flag itself, a piece of fabric in the air, would have much influence over anyone's quality of life. But it would still be extremely important to people, of course, at a symbolic level. So I guess this is more about symbolism to people. I think people see this move as an endorsement of Woke Culture (which I do have serious reservations about - I think it has admirable elements but also problematically elitist elements - although I don't think this move actually constitutes Woke Culture, I think it's far more anodyne and middle of the road than that) - the equivalent of flying a little Woke Flag at Disney. Again, I disagree, but I think this is why people have such strong feelings about it.