V_L_Raptor
Well-Known Member
It’s frustrating that food and drink between approximately 10 pm and 7 am give or take an hour is so hard to come by at these resorts likely as a product of what they consider too low demand, when these aren’t regular hotels. They have a much higher proportion of people who don’t have their own transportation and also who have no intention of patronizing any outside vendors for anything. I take issue with the fact that they can’t keep drink machines and a fridge with some basic food choices open just for something given the way they encourage people to be ‘trapped’.
Pre-pandemic, leaning into that designed seclusion provided opportunities for the “Disney Difference” to bring in revenues and loyalty to the WDW brand.
Post-pandemic, those opportunities are largely accounted as liabilities to be managed, and Disney is not agile enough to resolve the customer fallout.