Is attendance really down at WDW this or…

[Trauma]

You're right... exploitation is probably too harsh to explain it since people weren't really exploiting something unintended. People that knew the system and came in with the most knowledge definitely had an advantage in using it and booking more Fastpasses than those who did not. So it rewarded those that came over and over and over again while generally shutting out anyone coming in new that didn't know they had to plan everything out six months in advance.

Same is true with G+.

I will bet you all my DVC points I get more rides per day than the average guest.

So what’s your point ?

 

[el_super]

Same is true with G+

Great. Then nothing changed and there is no reason to complain about Fastpass going away!

 

[Trauma]

Great. Then nothing changed and there is no reason to complain about Fastpass going away!

HELLO!!!!!!

It cost $$$$$ something has changed !

 

[EPCOT-O.G.]

Great. Then nothing changed and there is no reason to complain about Fastpass going away!

Aside from, you know, the $20-$25/day per guest.

 

[el_super]

HELLO!!!!!!

It cost $$$$$ something has changed !

So your only complaint is that G+ cost money where Fastpass didn't.

Would you have been better off with a straight across the board price hike to get into the park and free line skipping?

 

[Dranth]

Same is true with G+.

I will bet you all my DVC points I get more rides per day than the average guest.

So what’s your point ?

But the low-end G+ user is likely getting more rides not to mention better shots at big rides then before which makes G+ basically the same for you while better for them from a ride perspective.

Yes, the extra cost stinks but how else do you limit it in a "fair" way as FP+ was unsustainable?

 

[Disneydad1012]

So your only complaint is that G+ cost money where Fastpass didn't.

Would you have been better off with a straight across the board price hike to get into the park and free line skipping?

We obviously got both a price hike(every year) and paid fastpass. Lucky us.

 

[el_super]

We obviously got both a price hike(every year) and paid fastpass. Lucky us.

If the price hikes and paid line skip service are meeting their intended purpose, the wait times shouldn't be so bad that you couldn't enjoy the park without Genie+. That should be the ultimate goal. A return back to the old system of having people willingly wait in a 30 minute line.

 

[Trauma]

So your only complaint is that G+ cost money where Fastpass didn't.

Would you have been better off with a straight across the board price hike to get into the park and free line skipping?

Yes.

It’s not like that price hike doesn’t happen every year anyways.

 

[Grimley1968]

We obviously got both a price hike(every year) and paid fastpass. Lucky us.

You have to appreciate the false choice offered.

I have to give credit where credit is due, though. I'm not sure there's any other company in the world that could take a system that was meant for crowd throttling on attractions, monetize that system over a period of years, and actually have some customers prefer that to the non-monetized system or, gasp, no throttling system.

 

[TheMaxRebo]

Exploiting may be too harsh a description for what was going on but it certainly was advantageous to be well familiar with the system.

That was definitely a big thing as people who, over years, learned how to maximize FP+ now had a new system that functions differently and they couldn't use it as well ... then add in that it now cost extra and creates negative experiences

I"be actually had more success with G+ (when use it, don't always get it) but takes more on the fly project management/effort and the extra cost stinks

But yeah, going for a system that was free and one knew how to really use it well to one that costs a extra and you haven't learned yet how to maximize is a big downgrade, at least in the short term

 

[Trauma]

That was definitely a big thing as people who, over years, learned how to maximize FP+ now had a new system that functions differently and they couldn't use it as well ... then add in that it now cost extra and creates negative experiences

I"be actually had more success with G+ (when use it, don't always get it) but takes more on the fly project management/effort and the extra cost stinks

But yeah, going for a system that was free and one knew how to really use it well to one that costs a extra and you haven't learned yet how to maximize is a big downgrade, at least in the short term

The biggest thing for me is since it’s now paid so when something goes wrong you kinda want it fixed.

So now you have to find 2 cast members under a blue umbrella somewhere, that are overwhelmed with a bunch of angry guests, so they can tap away at their iPad for 30 minutes trying to resolve the issue.

It’s terrible customer service and shows how little Disney respects the guest.

 

[TheMaxRebo]

The biggest thing for me is since it’s now paid so when something goes wrong you kinda want it fixed.

So now you have to find 2 cast members under a blue umbrella somewhere, that are overwhelmed with a bunch of angry guests, so they can tap away at their iPad for 30 minutes trying to resolve the issue.

It’s terrible customer service and shows how little Disney respects the guest.

Definitely does increase expectations - I'd say for ILL attractions even moreso

We had a few rides go down or weather and they had someone by the exit that was able to turn them into anytime use passes so we never had to go to a blue tent

 

[Trauma]

Definitely does increase expectations - I'd say for ILL attractions even moreso

We had a few rides go down or weather and they had someone by the exit that was able to turn them into anytime use passes so we never had to go to a blue tent

It also increases my expectations of maintenance.

If Rise is making 55 million a year in ILL why shouldn’t the effects be working ?

 

[Thepuma]

Ah, the paper Fastpass days. Good times indeed. The best part about paper Fastpasses was to go to the end of the queue and make some magic for someone and give them a fastpass.

We did the same 2 weeks ago when we had checked out of the Hard Rock after HHN...We were only in the park till Midday, so gave our Express Passes to a nice young couple who had just joined the end of the 80 minute queue for the Hogwarts express. They were so grateful as they were about to head into huge queues in Universal IOA.

I always try to do the same if I'm leaving a park early. Did it at Busch Gardens too, although it wasn't quite as buy there but still saved lots of time queuing.

 

[Thepuma]

It also increases my expectations of maintenance.

If Rise is making 55 million a year in ILL why shouldn’t the effects be working ?

I think your confusing them getting $55m with them wanting to give a damn about customer satisfaction.

I witness 3 major parts of Rise be not working for a whole week not long ago - luckily I hadn't paid the $20 plus tax for the privilege or I'd have been straight to Guest services for a refund.

But, at this point Disney just don't care. They are looming at ways to take more and more money, while giving less amd less in return.

They used to care about customer service and brand perception, unfortunately in 2023 those values are long gone, its the bottom line and the shareholders that matter the most.

Such a shame, but it is what it is.

 

[Disstevefan1]

I think your confusing them getting $55m with them wanting to give a damn about customer satisfaction.

I witness 3 major parts of Rise be not working for a whole week not long ago - luckily I hadn't paid the $20 plus tax for the privilege or I'd have been straight to Guest services for a refund.

But, at this point Disney just don't care. They are looming at ways to take more and more money, while giving less amd less in return.

They used to care about customer service and brand perception, unfortunately in 2023 those values are long gone, its the bottom line and the shareholders that matter the most.

Such a shame, but it is what it is.

 

[Trauma]

I think your confusing them getting $55m with them wanting to give a damn about customer satisfaction.

I witness 3 major parts of Rise be not working for a whole week not long ago - luckily I hadn't paid the $20 plus tax for the privilege or I'd have been straight to Guest services for a refund.

But, at this point Disney just don't care. They are looming at ways to take more and more money, while giving less amd less in return.

They used to care about customer service and brand perception, unfortunately in 2023 those values are long gone, its the bottom line and the shareholders that matter the most.

Such a shame, but it is what it is.

The problem with this thesis is they are also failing the shareholder.

It’s almost as if they are ridiculously incompetent.

 

[Disstevefan1]

The problem with this thesis is they are also failing the shareholder.

It’s almost as if they are ridiculously incompetent.

 

[el_super]

The problem with this thesis is they are also failing the shareholder.

The parks are making more money than they ever have before.

Maybe they should make Josh the CEO so he can bring that winning energy to all of Disney...