Personally guys I like complaints. Maybe it's because I grew up in my family's restaurant and we much rather hear you complain and give us a chance to fix it then to stop coming back.
Next, while some folks see complaints as silly or not doing any thing, they are still helpful information IMO. for example I have always wanted to stay at the Boardwalk resort and villas but everyone complains about the long hallways. that's good information for me especially since I some times travel with an 83 year old MIL who refuses to use a scooter or wheelchair. so when she vacations with us I know not to book the Broadwalk.
Look at it this way, if your a first timer, knowing that when the parks close the buses can be insanely packed can help you arrange your day. I'm going in April with 3 first timers, one is a cancer survivor. I want them to see illuminations so my plan is at the end of the night just chill at France and have a grand mariner slushie while we wait for the hordes to leave.
Lastly, I do think Disney changes. some times it takes a while but they do come around. I don't know if anyone remembers maybe 7 years back when the souvenirs really sucked. every thing was either "hannah Montanna" or the non descript Disney 20XX, fill in the date. There evidently were huge outcries about that. the resort specific stuff had disappeared and Mylie Cyrus's face was every where. Now it's better. I know, I know folks don't go to the world to go shopping but some of us like going into the shops and that was a welcome change.