andysol
Well-Known Member
I got back home at 12:15am this morning. Nice to be back!
I did want to say a few things that I didn't mention earlier as I didn't want it getting out so that others tried to capitalize on kindness.
I got the following from the Contemporary during this stay. For perspective, I never complained once. This was all done out of kindness and going above and beyond.
-Oliver, the manager of the Wave, gave us a bottle of wine that they had discontinued as a thank you for me taking a pic of the staff there. I was making a reservation for the buffet around 3pmish and they were all getting a pic and I asked if he wanted me to take it so he could get in. Super nice guy.
-Eric, the front desk manager, gave us 4 park hopper tickets for Tuesday because it was my kids (and wife's) birthday- they're Sept 4, 10, 15th. Then went ahead and one upped it by giving us 3 golden passes each.
-While talking about the front desk- they extended my stay for 2 days at ~$200/nt. Eric told me to hold onto my Tuesday night reservation until I was going to leave even though I was supposed to fly out tues night after I found an earlier flight. So at 4pm- I checked out and they refunded the day anyway, no questions asked.
-Lastly, Mim, the GM- left us a hand written note and a small cake and strawberries on Monday night for the birthdays as well. When speaking with her that night (prior to going back to room to see the cake)- she mentioned there were several people that complained that day. The lead complaints being not being able to leave due to curfew and the parks being closed. Neither of which she could control. She was an incredibly professional and impressive manager- so much so that I made it a point to talk to my daughter about her. It's inspiring for her to see a women in that role and kicking butt at it during what would normally be a chaotic time. She was calm and cool- like a general on the battlefield.
From servers to mousekeeping we couldn't have had better. There was an a-hole at bell services at the end of Tuesday am, but he was coming off a 72hr shift so I can look past that.
Just wanted to give them props and let everyone know how good the staff was to a family just for being nice.
I did want to say a few things that I didn't mention earlier as I didn't want it getting out so that others tried to capitalize on kindness.
I got the following from the Contemporary during this stay. For perspective, I never complained once. This was all done out of kindness and going above and beyond.
-Oliver, the manager of the Wave, gave us a bottle of wine that they had discontinued as a thank you for me taking a pic of the staff there. I was making a reservation for the buffet around 3pmish and they were all getting a pic and I asked if he wanted me to take it so he could get in. Super nice guy.
-Eric, the front desk manager, gave us 4 park hopper tickets for Tuesday because it was my kids (and wife's) birthday- they're Sept 4, 10, 15th. Then went ahead and one upped it by giving us 3 golden passes each.
-While talking about the front desk- they extended my stay for 2 days at ~$200/nt. Eric told me to hold onto my Tuesday night reservation until I was going to leave even though I was supposed to fly out tues night after I found an earlier flight. So at 4pm- I checked out and they refunded the day anyway, no questions asked.
-Lastly, Mim, the GM- left us a hand written note and a small cake and strawberries on Monday night for the birthdays as well. When speaking with her that night (prior to going back to room to see the cake)- she mentioned there were several people that complained that day. The lead complaints being not being able to leave due to curfew and the parks being closed. Neither of which she could control. She was an incredibly professional and impressive manager- so much so that I made it a point to talk to my daughter about her. It's inspiring for her to see a women in that role and kicking butt at it during what would normally be a chaotic time. She was calm and cool- like a general on the battlefield.
From servers to mousekeeping we couldn't have had better. There was an a-hole at bell services at the end of Tuesday am, but he was coming off a 72hr shift so I can look past that.
Just wanted to give them props and let everyone know how good the staff was to a family just for being nice.
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