This all normal stuff. Not many restaurants are picture perfect ESPECIALLY disney. I work as a manager in the restaurant industry and we strive for perfection and score well on health inspections and our company's own inspections but it just takes one or two little screw ups to tarnish your score. It always happens. Its usually done by one of the lower end, hasn't been there long, lowest paid guys. At Disney, all of their cooks are low paid. I was shocked to see that they pay their cooks with experience only $7.50! My restaurant is only 15 minutes away and I start an inexperienced cook a minimum of $9.50 and train them. No top level cook wants to work there. Disney has the reputation in Orlando of being the lowest paying employer in town and thats a shame. They do well with such lowest of lows, which is good because all the people who are worth something refuse to work for them.
Before you all jump down my throat, I LOVE DISNEY, I have worked for them myself, I would love to work for them again but I can't afford the pay cut. I recently went with a friend to the casting building when he has been interviewing for a professional gig and I was appauled by the level of applicants that were walking in there and getting jobs. It was so sad. I am just so thankful that there are those that work in Disney that actually care and strive to make dreams come true. Those who don't usually are out to work backstage where they have little to know contact with guests and that means kitchen help. The poor display of applicants are the ones working in these kitchens for $7.50 and hour and I can bet you dollars to donuts that one or two of them in a kitchen is enough to tarnish the score of these great restaurants.