Communicora
Premium Member
Are you joking? You really don't think people have an expectation of privacy in a hotel room?
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Housekeeping door knocking at 8am on check-out days - what's going on?
- Thread starter wdwmagic
- Start date
Are you joking? You really don't think people have an expectation of privacy in a hotel room?
That’s not how I feel. It’s how Disney feels. And it has been the case for some time, since not long after the Las Vegas shooting.
WDWJoeG
Well-Known Member
Exactly. It basically now just says "Hey, I'm in here so knock first".
Terrible policy, BTW. Just another way DIsney can't even maintain the "luxury" standards of a Fairfield Inn.
"Pay Four Seasons prices for a Motel 6 experience!"
Disney Analyst
Well-Known Member
It's becoming more and more standard practice, specifically since Vegas.
Club Cooloholic
Well-Known Member
I think knocking and saying you have to check out that early is wrong. That said maybe these folks haven't been properly trained. The resorts are operating fully now but staffing might still be an issue.
I didn't read the tweet, and I by no means condone this but maybe the guests didn't leave a tip once during their stay so the house keeper figured there was nothing to lose.
I didn't read the tweet, and I by no means condone this but maybe the guests didn't leave a tip once during their stay so the house keeper figured there was nothing to lose.
This was going on already pre-pandemic.
Chi84
Premium Member
I remember people complaining about housekeeping knocking on the door early on check out day way before COVID and any resulting staffing issues. It happened only once to us (we left a $5 tip each day lol) and it was a manager, not the actual housekeeper.
Like staying at Fairfield Inn and Suites in our travels. The free hot buffet breakfast is awesome, load up on fruit, snacks, yogurt etc for the day and put in the fridge in our room, fresh baked chocolate chip cookies at night in the lobby.
MissingDisney
Well-Known Member
Spent 2 weeks at CSR, just returned recently.
We never saw housekeeping once during that time. Upon arrival the shampoo and body wash in the shower were empty. Thankfully we checked the dispensers right after check-in and before anybody got into the shower. We had to call after a few days and then again every few days for more towels and trash pick up as it was definitely not done every other day automatically. But at 8:15 am on checkout day….knock knock knock. And the sign was on the door.
As for the room checks, in the late afternoon/evenings I would sometimes pull a chair outside the room to take in the Sights and sounds. A few times, I could see and hear a person doing room checks. The person would knock once, immediately announce housekeeping, knock again, and if no one answered the door, they entered. From the time of the first knock to walking in was maybe 20 seconds at most.
We were never present for a room check so I presume they were happening when we were gone during the day or when they were delivering towels, maybe they used that contact.
Edit to add-this isn’t a complaint, just an observation. We’ve been going to Disney for many many years with lots of trips to our credit so we’ve had exceptional resort experiences and some, just ok, and everything between. We just chalked it up to staffing.
We never saw housekeeping once during that time. Upon arrival the shampoo and body wash in the shower were empty. Thankfully we checked the dispensers right after check-in and before anybody got into the shower. We had to call after a few days and then again every few days for more towels and trash pick up as it was definitely not done every other day automatically. But at 8:15 am on checkout day….knock knock knock. And the sign was on the door.
As for the room checks, in the late afternoon/evenings I would sometimes pull a chair outside the room to take in the Sights and sounds. A few times, I could see and hear a person doing room checks. The person would knock once, immediately announce housekeeping, knock again, and if no one answered the door, they entered. From the time of the first knock to walking in was maybe 20 seconds at most.
We were never present for a room check so I presume they were happening when we were gone during the day or when they were delivering towels, maybe they used that contact.
Edit to add-this isn’t a complaint, just an observation. We’ve been going to Disney for many many years with lots of trips to our credit so we’ve had exceptional resort experiences and some, just ok, and everything between. We just chalked it up to staffing.
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Club Cooloholic
Well-Known Member
Curious how your conversation with that manager went! For real I hope you let them know the rooms paid for till 11 and it's not appreciated.
I don't recall if it ever happened to me in WDW, though it has happened other hotels.
StarshipDisney
Well-Known Member
Just another example of how Disney sucks these days.
Anyway, no issue for us. We will likely want to check out of Coronado Springs early so that we can get over to Disney Springs when they open and then that afternoon go check into the Universal Portofino Bay Hotel.
Anyway, no issue for us. We will likely want to check out of Coronado Springs early so that we can get over to Disney Springs when they open and then that afternoon go check into the Universal Portofino Bay Hotel.
Housekeeping must be a tough job especially during the days when many or if all rooms / families check out on the same day. The good part about a heavy checkout day on a cruise ship is all families have to get off the ship in the early AM making it easier for the cleaning crew to clean the rooms since the thousands of guests arriving are coming that same afternoon. By 8am we would be out of our room, already having our breakfast on the ship, 9am we would clear customs and head to our vehicle already thinking about our next cruise.
No kidding! Could there be a more ridiculous post?
No expectation of privacy? What? Behind a locked door?
Jon81uk
Well-Known Member
The two tweets in the OP by wdwmagic don’t mention that the Do Not Disturb was ignored.
A knock at 8.30am isn’t the issue, the do not disturb being ignored is and that was not made clear in the post that started the discussion.
I am not surprised by earlier housekeeping, I am surprised that any hotel would ignore the do not disturb sign before checkout time.
Though as noted, the signs do not say "Do Not Disturb", but simply "Room Occupied". That at least let's housekeeping know that someone may still be in the room. As far as the knocking goes, it was happening long before COVID, and the reasoning being that people put the sign out, leave the room to checkout, and forget to take the sign off, so a knock ensures that they are still there.
Unless they brought their own, there was no “do not disturb” sign to put out.
Jon81uk
Well-Known Member
Even if the sign is only "room occupied" housekeeping should not knock until after check-out time if the sign is there then.
If there was no sign on the door, housekeeping can knock from 8.30am onwards. But if I've put that sign on the door (no matter how it is worded) they should not knock until after 11am, or when the sign is removed.
The way this thread started didn't make it clear that measures guests can place to show they are in the room are being ignored.
So yes, if the sign is present and knocking is happening before 11am, I think guests have every right to be angry.
I guess we are more forgiving for the job the housekeepers have to do, and would never get angry at them for knocking. We would just be polite and let them know about what time we will be out. Of course, we know that politeness is a thing of the past, but it wasn't when we were growing up. To us, getting angry at something like this is simply a sign of immaturity in that person.
Jon81uk
Well-Known Member
But if they are knocking anyway then the door sign is being ignored. Offering some indication that you don't want someone to knock your door has been standard at all hotels for a very long time, its one of the most basic things in every hotel of every class.
I don't see why being frustrated about such a basic of running a hotel is immature?
I don't think the anger should be taken out on an individual, but more whoever made the descision that do not disturb or room occupied signs should be ignored.
If a knock is at a reasonable hour then I would be polite and let them know what time we might leave. But if the room occupied sign is on and a knock wakes me up then I think a complaint is justified.