Housekeeping door knocking at 8am on check-out days - what's going on?

[nickys]

I think the cleaning crews start cleaning as early as 8am so the early check in’s that come in before 3pm can get a room. I know when I fly a red eye getting into a city at 7-8am what a relief when my hotel room is ready in the AM! I would think some of tourists arriving into MCO from parts of Europe for example are arriving on a red eye

Funnily enough, almost (if not all) flights from the U.K. to the US leave in the morning and arrive mid to late afternoon. If flying via a hub the MCO arrival will be early evening. The return flights are the overnight ones.

Not sure if that is the pattern for the rest of Europe.

 

[SBlake]

Early knocking on the door? Yes that happens. But I am having a really hard time buying the circled part of this story. This woman may not be lying or exaggerating intentionally, but maybe misheard. I just cannot imagine a staff member contradicting the hotel checkout policy by such an early hour. If it were within half an hour or fifteen minutes before the posted checkout time, then okay, that would make more sense. But several hours prior and yelling it is time to check out? No, I don't buy that claim. If a housekeeper is truly yelling it is time to leave when you have several hours left before posted checkout time, march them down to the front desk and speak to a manager, explaining there seems to be some miscommunication on checkout times from mgmt to staff. If not, suggest they teach housekeeping to tell time.

 

[Ayla]

View attachment 635204

Early knocking on the door? Yes that happens. But I am having a really hard time buying the circled part of this story. This woman may not be lying or exaggerating intentionally, but maybe misheard. I just cannot imagine a staff member contradicting the hotel checkout policy by such an early hour. If it were within half an hour or fifteen minutes before the posted checkout time, then okay, that would make more sense. But several hours prior and yelling it is time to check out? No, I don't buy that claim. If a housekeeper is truly yelling it is time to leave when you have several hours left before posted checkout time, march them down to the front desk and speak to a manager, explaining there seems to be some miscommunication on checkout times from mgmt to staff. If not, suggest they teach housekeeping to tell time.

There are many other examples given in that twitter thread of people who experienced the same. They all aren't lying.

 

[Ricky Spanish]

Wonder if she still left mousekeeping a tip?

 

[Chi84]

There are many other examples given in that twitter thread of people who experienced the same. They all aren't lying.

Other examples of housekeeping shouting “time to check out” at 8:30? I haven’t seen those. That’s the only part the poster is questioning. I’ve had over 50 stays at WDW resorts and I’m not buying that either.

 

[Chi84]

We just returned from a one-week stay at SSR. We were in a 2BR and a Studio and I’m relieved to report that we didn’t have any issues with housekeeping or security knocking while we had the “room occupied” sign on the door.

We had 3 kids under 3 years old and returned to our rooms at various times during the afternoon for a rest. I’m not sure what time housekeeping emptied the trash each day, but it was done before we got back.

We left our room at 10:15 on checkout day. We heard someone knocking on other doors and announcing “housekeeping” while we were packing, but we were not disturbed.

Maybe we just got lucky or maybe SSR has its act together a little better than other resorts.

 

[Diamond Dot]

I've stayed at Disney resorts over 20 times and I've never once had a mousekeeper yelling to me on my morning of departure that it's time to check out. If they did as that poster claims I would let them know I've paid for that room until 11 am and they are free to come back after that time.

 

[Little Pixie]

I am from New Jersey so when me and my parents go to WDW we fly. Because the check out time is at 11 a.m. at the resorts and you have to get to the airport early we never seem to have this issue on check out day as we are usually out and on our way to the airport in the morning on our way home. The sad day of the Disney vacation.

 

[celluloid]

Do DVC guests get the security room checks at all of their facilities as well?

 

[Chi84]

Do DVC guests get the security room checks at all of their facilities as well?

Yes.

 

[celluloid]

Yes.

Interesting. And third parties I presume, Swan and Dolphin are huge and like to keep standards so I would think they do as well The B Resort and the like that are on property?

 

[Imhere]

If a housekeeper is truly yelling it is time to leave when you have several hours left before posted checkout time, march them down to the front desk and speak to a manager, explaining there seems to be some miscommunication on checkout times from mgmt to staff.

“March them down to the front desk……..?”

 

[SBlake]

“March them down to the front desk……..?”

Not literally march them, but certainly bring to mgmt's attention if they are rushing you out of your room way before the stated checkout time.

 

[Bullseye1967]

I owned a hotel on 192 and we had this issue frequently with housekeepers. We paid by the room with a different rate for a room that was "checking out", or "staying over". They would hit the stay overs as early as possible before our first shuttle bus left for the parks. That way, usually the guests were still getting ready and they could frequently get the guests to give their trash and take towels. They could then get paid for full service but only be at each room a minute or two. Then they would move on to the check out rooms. I did have guests come to me from time to time and complain and I was quite thankful and usually gave them a discount. The housekeeper got one warning, then a week suspension, then termination. My standard was always if my family was staying at my hotel, would I want something to happen to them. Changing our housekeeping supervisor pretty much took care of the problem. There is no way someone could do 15 stay over rooms properly in 90 minutes. We also moved their starting time to 9:00 AM which was the time our first shuttle left for the parks.

 

[castlecake2.0]

If it’s check out day and they knock before you are ready to leave, just tell them what time you’re leaving, that’s all they want to know

 

[kalel8145]

I've had this happen, not at Disney, but other places I have stayed, even for business travel. I just yell back "No thank you" and they move on. Now if its at 4am, different story.

 

[SaucyBoy]

If it’s check out day and they knock before you are ready to leave, just tell them what time you’re leaving, that’s all they want to know

But dontcha know it's their god given right to be nasty Karens to people just trying to do their job?! /sarcasm.

We've had this happen a few times in the past when we forgot to put out the placard. They knocked, we answered & told them when we'd be leaving, and went about enjoying the last few hours in the room. There was no need to berate the CM, storm down to the front desk, or get on Twitter like some petulant brat and whine about "ruined magic."

 

[castlecake2.0]

But dontcha know it's their god given right to be nasty Karens to people just trying to do their job?! /sarcasm.

We've had this happen a few times in the past when we forgot to put out the placard. They knocked, we answered & told them when we'd be leaving, and went about enjoying the last few hours in the room. There was no need to berate the CM, storm down to the front desk, or get on Twitter like some petulant brat and whine about "ruined magic."

It’s almost like the world could be a better place if we were all just... nice to each other?

 

[MickeyLuv'r]

I'd rather have a clean room at 4:30 than a dirty room at 3:15.

Housekeeping is not a role that should be incentivized to rush, they should be incentivized to do a thorough job.

I once did this job for 1 day - not WDW.

It was just about the worst job I ever had. People can be nasty pigs. I mean the rooms were a nasty mess.
On top of that, housekeepers are treated like dirt by just about everyone.

Where I worked, there were no breaks/no lunch. When you finished all the rooms you could go, but the way the pay worked, if you had just a few rooms to clean, you only got paid for min hours. No matter how nasty/messy the rooms were. The expected pace was only a few minutes per room. It wasn't enough time to do everything that was 'supposed' to be done.
Since we had a lot of rooms to clean, were had to work over 8 hours no breaks, but the pay was only for up to 8 hours.

Hard no. The incentive was not just to rush, but to cut as many corners as possible.

On the other hand, it was a powerful learning experience. Everyone should have to do it for a few days!

 

[Mickey527]

Of all the things that never happened, this probably never happened the most.

I will be at SSR checking out on May 30. Look for my door. I use bright green neon stick notes