Housekeeping door knocking at 8am on check-out days - what's going on?

[Chi84]

And those are all high rise hotels similar to the setup used in the LV shooting. Not sure it's the same at WDW.

I guess they can wait until something bad happens at WDW and respond to it then. WDW is very high profile. In any event, the decision is Disney's and it’s been made. I don't care for the policy because I find it disruptive, but I can work around it and not let it affect my vacation. It may be different for others and I understand and respect their feelings about it.

 

[DfromATX]

This is somewhat related, but anyone know what the deal is with room checks? During a Dec. trip I was getting dressed in my room when there was a knock on my door, when I answered it a CM just barged into my room without asking. I asked her what was going on and she rudely stated a room check. She walked through the room, out to the balcony and then left abruptly. It was really strange.

It happened again on my recent trip staying at the Yacht Club. This time, we were in the park. Our dog was in our room (they are allowed to stay there), and the front desk called us and told us we had to come back so a CM could perform a room check. It was absurd to think a CM was telling us to leave our park day to go to our room so someone could check it.

I’ve been to Disney a million times and have never experienced this before. When we asked the front desk about it, they just said it was standard. Has this happened to anyone else? Does anyone know why Disney does this?

BTW, I always put the “Do Not Disturb” sign on my door.

I've never heard of that and I hope you said "NO!"

 

[castlecake2.0]

I've never heard of that and I hope you said "NO!"

It’s been listed in the room reservation agreement since 2018

 

[DfromATX]

It’s been listed in the room reservation agreement since 2018

To leave the park and come back to your hotel so they can check it? I would have a lot more than "no" to say to that.

 

[nickys]

To leave the park and come back to your hotel so they can check it? I would have a lot more than "no" to say to that.

Since dogs were first allowed to stay at certain resorts they have said owners must be available to return if asked.

 

[castlecake2.0]

To leave the park and come back to your hotel so they can check it? I would have a lot more than "no" to say to that.

That’s part of the agreement if you bring a dog to the resort. If you don’t want that potential hassle than the dog can be brought to Best Friends for boarding.

 

[DfromATX]

That’s part of the agreement if you bring a dog to the resort. If you don’t want that potential hassle than the dog can be brought to Best Friends for boarding.

Ohhh, I missed the dog part lol. I was thinking no way I'd come back to the hotel to let them in if I was at the park.

 

[Club Cooloholic]

That’s part of the agreement if you bring a dog to the resort. If you don’t want that potential hassle than the dog can be brought to Best Friends for boarding.

Even if you had the dog crated?

 

[Diamond Dot]

I think the point is that even a minimal contact such as the one you describe may act as a deterrent to people intent on criminal activity. No one is suggesting Disney is doing a room search to find contraband or discover illegal behavior. Criminals tend to go to places where they are least likely to be monitored or observed. Why take the chance?

In any event, when these room checks first started, the people who were incensed by them were convinced that the masses would rise up in protest and take their business to other hotels. That didn't happen. It seems most people find them a minor annoyance; those who are bothered by it and still elect to stay at WDW hotels have apparently found a way to make peace with the policy.

I agree with the suggestion to contact guest relations if someone has particular issues with the policy, such as a CM not leaving enough time between knocking and trying to enter. If it's the policy itself that a person can't live with, the answer is to vote with your wallet and not give WDW your business.

It acts as a deterrent to leaving the park for an undisturbed afternoon nap.

 

[Ayla]

View attachment 634016
It’s listed in every resort reservation under the terms and conditions. Full housekeeping is starting to return which will take the place of room checks. If you decline service or are at a resort that is still working on the return to full service you’ll get a room check. Once a day a cast member must enter the room, whether it be housekeeping or a room check.

Room checks were a thing long before covid, back when everyone got full housekeeping every day. Full housekeeping does not take the place of room checks.

 

[Ayla]

just make sure it’s not Caesars Entertainment, Hilton Hotels and Resorts, MGM Resorts, Boyd Gaming and Wynn Resorts as they also all have the daily room check policy.

I stay almost exclusively at Hiltons. I have never once had a room check.

 

[castlecake2.0]

Room checks were a thing long before covid, back when everyone got full housekeeping every day. Full housekeeping does not take the place of room checks.

The standard is once a day a cast member must enter the room

 

[celluloid]

Well, I can also second it is not common for them to follow that "standard" at many including Hiltons as mentioned here.

 

[Diamond Dot]

The standard is once a day a cast member must enter the room

They hardly did that with me. They would look over my shoulder, give a cursory glance and that was it.

 

[Diamond Dot]

Room checks were a thing long before covid, back when everyone got full housekeeping every day. Full housekeeping does not take the place of room checks.

I decided to take the gift card instead of housekeeping before Covid happened and was not told about the room checks, so it was a shock to have some bloke knocking on my door demanding entry with no explanation.

If Disney want to do room checks they should do them between 9am and midday when most guests are out, either having breakfast or in the parks. It would also be helpful to have a double sided door hanger with 'room occupied' on one side and 'do not disturb' on the other, so the CM would know not to knock with the 'do not disturb' but knock with 'room occupied ' as they are up and dressed.
Why do they do them in the afternoon anyway? It's accepted that's when guests come back for a break and afternoon nap. That's what I object to, being disturbed every afternoon when trying to rest. Mornings checks would make more sense.

 

[Disney4Lyfe]

It’s 9am, DVC room at AKL. No knock yet.

 

[drizgirl]

I decided to take the gift card instead of housekeeping before Covid happened and was not told about the room checks, so it was a shock to have some bloke knocking on my door demanding entry with no explanation.

If Disney want to do room checks they should do them between 9am and midday when most guests are out, either having breakfast or in the parks. It would also be helpful to have a double sided door hanger with 'room occupied' on one side and 'do not disturb' on the other, so the CM would know not to knock with the 'do not disturb' but knock with 'room occupied ' as they are up and dressed.
Why do they do them in the afternoon anyway? It's accepted that's when guests come back for a break and afternoon nap. That's what I object to, being disturbed every afternoon when trying to rest. Mornings checks would make more sense.

Disney took away the DND for a reason. They don't want to have to keep doubling back. It's about efficiency.

Never said I agreed. Just that they did it for a reason and I doubt it will change back.

 

[Lilofan]

I decided to take the gift card instead of housekeeping before Covid happened and was not told about the room checks, so it was a shock to have some bloke knocking on my door demanding entry with no explanation.

If Disney want to do room checks they should do them between 9am and midday when most guests are out, either having breakfast or in the parks. It would also be helpful to have a double sided door hanger with 'room occupied' on one side and 'do not disturb' on the other, so the CM would know not to knock with the 'do not disturb' but knock with 'room occupied ' as they are up and dressed.
Why do they do them in the afternoon anyway? It's accepted that's when guests come back for a break and afternoon nap. That's what I object to, being disturbed every afternoon when trying to rest. Mornings checks would make more sense.

I think the cleaning crews start cleaning as early as 8am so the early check in’s that come in before 3pm can get a room. I know when I fly a red eye getting into a city at 7-8am what a relief when my hotel room is ready in the AM! I would think some of tourists arriving into MCO from parts of Europe for example are arriving on a red eye

 

[Darstarr]

They got me a few weeks ago. It was just after 8:30 when the pounding began. I was not happy. I told her check out time is eleven, I will be leaving then.
I am not sure why housekeepings work day now trumps a guests ability to enjoy their last morning. Either adjust check out time, adjust the housekeepers schedule or both.

 

[Imhere]

Any issue I ever had with housekeeping knocking early was on check out morning, pre required room check requirements.

After the institution of required room checks I was never in the room when or if they performed one of these.

If the housekeepers are hanging around the coffee pot in the morning waiting for something to do, I think the institution of a text check out would be a great idea.

We always stop at front desk at check out for this reason, so we let them know the room is empty.