Have the Trams gone to Yesterland?

[el_super]

That's an easy fix, they can literally still use the old outside tram loading and drop off area, it's still there.

Not if, as the other rumors suggest, they were in a pretty bad shape. I could see a scenario where Disney was planning to run the old trams until the replacements could be sourced, but now that the old trams have fallen into disrepair, there's no reason spending money bringing them back online while waiting for a replacement.

Just a possible solution... there's also this...

You will never see trams again. Once Disney saw people are willing to walk, there is no motivation to ever bring them back again.

If Disney is sticking to the concept of the Eastern Gateway, where people were going to have to walk across the street anyway, removing the trams from the other side would remove any perceived benefit from parking at Mickey and Friends. As long as people are willing to walk ... no reason to bring them back.

 

[truecoat]

Not if, as the other rumors suggest, they were in a pretty bad shape. I could see a scenario where Disney was planning to run the old trams until the replacements could be sourced, but now that the old trams have fallen into disrepair, there's no reason spending money bringing them back online while waiting for a replacement.

The old trams could come back in a week if they wanted to use them. That disrepair rumor is bs.

 

[Dead2009]

I often wonder if the ones who just go "throw money at it" understands how budgets work, regardless if that company is making millions or not...

 

[misfitdoll]

I often wonder if the ones who just go "throw money at it" understands how budgets work, regardless if that company is making millions

Billions. And if they cannot provide trams, they should not charge $25 to park in their far-off garage. Has anyone actually calculated the length of the route from the car, through security, along their current path and into the park? It’s not acceptable to just let the trams stay broken and keep swiping credit cards all day. Forcing guests to walk 1+ miles to the car, especially in the evening after doing 20,000 steps in the park, is crazy. I hear other guests on the path complaining about the tram situation every time we have been there since it reopened and some look totally miserable. It doesn’t sit right with people. It feels as blatantly rip-offy and abusive to the guest as Genie+.

They are taking advantage of our goodwill and nostalgia to push us around beyond what is defensible lately— they’re draining the magical reserve tank built over many decades of quality guest experience and when it is empty, they will regret it.

 

[el_super]

Billions.

Not parks and resorts. They're still losing money.

I hear other guests on the path complaining about the tram situation every time we have been there since it reopened and some look totally miserable

If it's such an inconvenience why do you still go? How many times have you gone since knowing the trams were not running?

 

[misfitdoll]

Not parks and resorts. They're still losing money.



If it's such an inconvenience why do you still go? How many times have you gone since knowing the trams were not running?

Do you work for Disney? You’re the biggest unconditional apologist on the Disneyland board. Sheesh. I’ve been on and off of WDWMAGIC since 2002 and disingenuous replies like yours are the reason I mostly lurk. You think coming after my own decisions will make the tram thing look better?

We went to Disneyland on Friday because it was my daughter’s 13th birthday and it is how she wanted to spend the day.

You know guests *will* go back and walk the tram route a couple of times before they see what’s what, and see that the tram thing isn’t just a fluke but an actual part of Disney’s current operations. It’s the last memory you have at this point— not fireworks or buying a balloon, but walking a mile with a herd of irritated people. Pair it with the experience with Genie+, waking at 7am to play boarding pass roulette and then being required to plan your day around whatever happens, lack of entertainment and shows, and the off-putting shouty vibe with the cast members right now—the atmosphere is weird. It doesn’t feel like, “I can’t wait to come back and refill my tank of magic, hope, optimism and connection to others”, it’s more like a feeling of, “I can’t believe I gave this iteration of this company more money and I regret it and don’t want to do it again because I feel abused and resentful.”
Will we keep going back? I don’t know. Yes. Some. We have three kids who are living through a difficult time and we live 30 minutes away from the park. But I’m not buying the fancy Magic Key that I absolutely would have before.

 

[el_super]

Do you work for Disney? You’re the biggest unconditional apologist on the Disneyland board. Sheesh.

LOL it's just common sense at this point... if you say it's unacceptable but keep going, it's not really unacceptable is it?

I hope they bring back the trams, but they certainly don't need to if people keep going without them.

 

[misfitdoll]

LOL it's just common sense at this point... if you say it's unacceptable but keep going, it's not really unacceptable is it?

I hope they bring back the trams, but they certainly don't need to if people keep going without them.

Not common sense; more of an oversimplification.

Stepping on the guests like this is damaging their brand, whether or not it is immediately reflected in the ledger book.

Guests are complying because of the reservoir of goodwill that has been sitting in the tank for decades, and because we are living through 2021, clinging to whatever joy we can find. We are desperate.

Meanwhile, the Disney Goliath can’t read the room. Introducing the $tar War$ hotel experience, Genie+, Lightning Lane, park operations that include no parking trams or parades or shows, the requirement that we now use a smartphone all day at the park when we just want to look at REAL LIFE?

It’s a new strategy. Blatantly, openly stepping on guests. They hid it better before. They’ve always been milking us for money, but we could ignore it. When you leave a day at the park now, you can now literally feel the Disney corporate greed in your aching feet. It’s a melancholy way to end the day—a physical reminder of the new corporate atmosphere.

 

[CaptainAmerica]

Not common sense; more of an oversimplification.

Stepping on the guests like this is damaging their brand, whether or not it is immediately reflected in the ledger book.

Guests are complying because of the reservoir of goodwill that has been sitting in the tank for decades, and because we are living through 2021, clinging to whatever joy we can find. We are desperate.

Meanwhile, the Disney Goliath can’t read the room. Introducing the $tar War$ hotel experience, Genie+, Lightning Lane, park operations that include no parking trams or parades or shows, the requirement that we now use a smartphone all day at the park when we just want to look at REAL LIFE?

It’s a new strategy. Blatantly, openly stepping on guests. They hid it better before. They’ve always been milking us for money, but we could ignore it. When you leave a day at the park now, you can now literally feel the Disney corporate greed in your aching feet. It’s a melancholy way to end the day—a physical reminder of the new corporate atmosphere.

You're mixing at least three different types of things that have absolutely nothing to do with one another.

1. Things that don't affect you in any way whatsoever, e.g. Galactic Starcruiser.
2. Things that are the product of the once-in-a-century global pandemic, e.g. no parades.
3. Things that are business decisions that you don't like, e.g. Genie+.

Of those, only #3 strikes me as a legitimate line of criticism.

 

[misfitdoll]

You're mixing at least three different types of things that have absolutely nothing to do with one another.

1. Things that don't affect you in any way whatsoever, e.g. Galactic Starcruiser.
2. Things that are the product of the once-in-a-century global pandemic, e.g. no parades.
3. Things that are business decisions that you don't like, e.g. Genie+.

Of those, only #3 strikes me as a legitimate line of criticism.

You don't see how these all point the same direction on the guest experience compass?

My criticism is exactly this: charging $25 to park in their far-off garage at this moment in time, in this atmosphere is a bad business decision that sends guests home ruminating on alllllllll of the above.

 

[CaptainAmerica]

You don't see how these all point the same direction on the guest experience compass?

My criticism is exactly this: charging $25 to park in their far-off garage at this moment in time, in this atmosphere is a bad business decision that sends guests home ruminating on alllllllll of the above.

Could be, but my gut tells me that people are going to cut them a lot of slack on the COVID stuff. It's not like you're getting normal levels of service at your grocery store, the airport, the gym, or at your kid's school and Disney is somehow unique in their staffing issues. I waited 45 minutes for two fish tacos in Ocean City, NJ last weekend because there was one girl working in a restaurant that usually staffs 8.

 

[el_super]

You don't see how these all point the same direction on the guest experience compass?

My criticism is exactly this: charging $25 to park in their far-off garage at this moment in time, in this atmosphere is a bad business decision that sends guests home ruminating on alllllllll of the above.

I think I mentioned this earlier, but back when I was going frequently, I almost exclusively walked back to the structure at the end of the night. At least up until they blocked off the Monorail path around Downtown Disney. I did that because, typically, the tram service at the end of the night was so horrendous that it was just easier to walk. Probably better to burn off some extra calories too.

I thought the place was too crowded and I eventually stopped going so frequently. Now when I do think about going, I don't really care about the parking situation at all. If it's really an issue, I can always park at Toy Story or have someone drop me off on Harbor.

If the lack of tram service is really a deal breaker for you, all you can do is stop going and hope enough people follow that it makes more sense for Disney to bring them back.

Complaining about it, while still going, is pointless.

 

[el_super]

Such a Disney defender or paid employee. You're always giving excuses for the company.

If you're going to be a critic, at least make your complaints about the company reasonable and based in reality. If you don't the company is just going to keep ignoring them, and how much longer do they have to ignore you before you walk away?

 

[el_super]

The reality is the tram service has been non operational for nearly 6 months now.

What reality do you live in?

The reality where people are still going to Disneyland. They don't care about the trams.

 

[CaptainAmerica]

The reality is the tram service has been non operational for nearly 6 months now.

What reality do you live in?

You're not responsible for hiring decisions in your job, are you?

 

[Too Many Hats]

The reality where people are still going to Disneyland. They don't care about the trams.

I suspect most visitors are unaware of the tram issue before they arrive. And I'd bet the vast majority, upon learning the trams aren't operating, if polled at that moment, would express strong preference for riding a tram over walking.

 

[el_super]

I suspect most visitors are unaware of the tram issue before they arrive. And I'd bet the vast majority, upon learning the trams aren't operating, if polled at that moment, would express strong preference for riding a tram over walking.

Sure... but it's not really stopping people from going and it's a pretty minor issue in the grand scheme of things.

In fact if I were Disney, I would absolutely be prioritizing the return of the Monorail, since right now the people staying at Disney hotels, have a longer walk than the people paying $25 for parking. At least people parking have the option of going to Toy Story and taking the bus, what do people at PPH have? The option to take an Uber? The Monorail, doubles as an attraction so even more people would get value out of having it open than having the parking lot trams open.

I hope the parking lot trams come back, but if it were me, I would definitely want to wait until a better solution for the Cast Members were in place. If that means waiting a year or two for electric trams, then so be it. There are thousands of little operational difficulties occuring right now, and a lot of fires to put out and a lot of the complaints expressed here tend to not take those into account or properly weigh the severity of those criticisms.

If the choice was between having trams or having Disneyland closed again, would this be such an obvious answer?

 

[misfitdoll]

In fact if I were Disney, I would absolutely be prioritizing the return of the Monorail, since right now the people staying at Disney hotels, have a longer walk than the people paying $25 for parking. At least people parking have the option of going to Toy Story and taking the bus, what do people at PPH have? The option to take an Uber? The Monorail, doubles as an attraction so even more people would get value out of having it open than having the parking lot trams open.

I hope the parking lot trams come back, but if it were me, I would definitely want to wait until a better solution for the Cast Members were in place. If that means waiting a year or two for electric trams, then so be it. There are thousands of little operational difficulties occuring right now, and a lot of fires to put out and a lot of the complaints expressed here tend to not take those into account or properly weigh the severity of those criticisms.

If the choice was between having trams or having Disneyland closed again, would this be such an obvious answer?

Oh okay. Got it. We can pay more for more expensive parking to get the service of a bus.

So Disney creates a problem— no trams— that is “solved” by guests paying an up charge, and we are supposed to be grateful for the opportunity to pay the up-charge to get a normal baseline experience.

Where have I heard this strategy/story before?

 

[el_super]

Oh okay. Got it. We can pay more for more expensive parking to get the service of a bus.

Since when is the Toy Story parking fee higher than Mickey and Friends?

 

[misfitdoll]

Since when is the Toy Story parking fee higher than Mickey and Friends

Sorry, I misunderstood. I thought that’s what you were suggesting as a solution.