Horrible, Horrible, Horrible experience. :brick: :brick:
I'll never use AAA again. You may have a better experience than I did, but ours were lazy, uncaring, and ignorant of the Disney system. Sure, they had been doing Disney vacations for a while, but they are (around here at least) useless. The agent tried to "sell" me on the perks that they give to AAA members exclusively. It turned out to be the very same things Disney gave to
anyone booking. :hammer: Then when the Free Dining promo came out I called AAA to make sure that they were booking the Free Dining. I had talked to them a few days before and told them what I wanted for a resort with the FreeDDP promo and they assured me that it would be fine. Well, the day of..... no answer at 7am. No answer at 7:30, 8:00, 8:30, or 9:00!!!!
Finally at 9:30 they stroll into the office. I had already called Disney and was told that AAA needed to call to book the promo. UGH!! The AAA agent told me "no problem" and went to call Disney. 1.5
hours later I had to call AAA and the agent said "Oh, yeah. I got off the phone with them ages ago. They don't have any more Pop Century rooms associated with that promo. Sorry."
I could have slapped the crap outta her. I said "CALL BACK AND GET WHATEVER RESORT YOU CAN!! I STILL WANT THE PROMO!!" :brick: Another 1.5 hours later and she still has not called back so I called her. She said "You have a room at All Star Sports .... blah, blah, blah.... and you have a king size bed .... blah, blah, blah...." WHAT?!?!? We are a family of four and we have a king size bed??? That idiot had to call back and after another 45 minutes she did actually call me back. Wow. She then acted like she did
me a favor by going out of her way like she did. Then she tells me that I can stop by and pick up our documents 30 days prior to the trip. I show up at the 30 day mark, and she's on vacation now and no one knew where she put my stuff. We were calling Disney, calling her, ect.... no luck. Disney finally sent some new ones out, and then 4 days later, the travel documents that the agent had arrived.... IN THE MAIL. :brick:
Never again will I go with that place!