Getting kicked out of Disney for cutting in line...doubt it will ever happen!

[thomas998]

Didn't the CM do it to themselves? If you steal from me, and I report you and you get arrested, it's not my fault, it's yours. Same thing here. The CM was wrong. Not the guest.

You are right. And getting fired can happen to anyone even if you follow the rules. Although the odds of getting fired if you follow the rules your employer has are lower than if you ignore them.

The biggest problem however is that Disney management has never given any indication that they really want the rules followed. If they simply watched a few rides on CCTV and removed any line jumpers in a very public fashion word would quickly get out that it wasn't tolerated and people would stop... but until that happens what's the incentive for any CM to do anything... Management has signaled that it doesn't really matter to them, so why would you expect a CM to care? In fact given a CM can easily get written up simply from a guest complaining against them with no hard evidence of any real act by the CM why would a CM risk upsetting a guest that might make up accusations against them to get them fired? Line jumping should be dealt with but the best way to deal with it isn't with a CM but with security that could easily use the CCTV cameras to combat the problem.

In fact I'm not really sure what security even does, I know when my wife told staff that a woman was stealing things from one of the shops at Hollywood Studios they did nothing and pretty much brushed it off as a cost of doing business.

 

[NelsonRD]

Didn't the CM do it to themselves? If you steal from me, and I report you and you get arrested, it's not my fault, it's yours. Same thing here. The CM was wrong. Not the guest.

You are right. And getting fired can happen to anyone even if you follow the rules. Although the odds of getting fired if you follow the rules your employer has are lower than if you ignore them.

The biggest problem however is that Disney management has never given any indication that they really want the rules followed. If they simply watched a few rides on CCTV and removed any line jumpers in a very public fashion word would quickly get out that it wasn't tolerated and people would stop... but until that happens what's the incentive for any CM to do anything... Management has signaled that it doesn't really matter to them, so why would you expect a CM to care? In fact given a CM can easily get written up simply from a guest complaining against them with no hard evidence of any real act by the CM why would a CM risk upsetting a guest that might make up accusations against them to get them fired? Line jumping should be dealt with but the best way to deal with it isn't with a CM but with security that could easily use the CCTV cameras to combat the problem.

In fact I'm not really sure what security even does, I know when my wife told staff that a woman was stealing things from one of the shops at Hollywood Studios they did nothing and pretty much brushed it off as a cost of doing business.

To suggest getting fired, or written up, is too extreme. The CM did not witness it.

I have had teenagers run past me in the boiler room on ToT. I had people innocently switch lines in front of me at Casey's. I don't carry it with me all day, and demand I receive something, or somebody get punished because of it.

 

[Lilofan]

International Carnivorous Plant?
I'm guessing, No. What's is ICP?

International College Program. Epcot is full of them.

 

[Trackmaster]

You are right. And getting fired can happen to anyone even if you follow the rules. Although the odds of getting fired if you follow the rules your employer has are lower than if you ignore them.

The biggest problem however is that Disney management has never given any indication that they really want the rules followed. If they simply watched a few rides on CCTV and removed any line jumpers in a very public fashion word would quickly get out that it wasn't tolerated and people would stop... but until that happens what's the incentive for any CM to do anything... Management has signaled that it doesn't really matter to them, so why would you expect a CM to care? In fact given a CM can easily get written up simply from a guest complaining against them with no hard evidence of any real act by the CM why would a CM risk upsetting a guest that might make up accusations against them to get them fired? Line jumping should be dealt with but the best way to deal with it isn't with a CM but with security that could easily use the CCTV cameras to combat the problem.

In fact I'm not really sure what security even does, I know when my wife told staff that a woman was stealing things from one of the shops at Hollywood Studios they did nothing and pretty much brushed it off as a cost of doing business.

I think that society pressures and people's own moral compasses play a big role. As people are saying, Disney isn't exactly a circus where the lines are unruly, and there's no rhyme of reason. For the most part, people stay in line, and I think that 99.9% or more of people don't cut in line. I think that 99.9% of people would just feel awkward and embarrassed if they tried to caught in line in front of hundreds of watching eyes. And a big practical reason: you never knew who's going to blow up on you, and start a fight with you when you try to cut in front of them. So for most people, getting into fights isn't worth riding a ride. Out of the thousands of people that a line cutter might cut in front of in their lives, the chances of running into that person who fights people on principle rise.

 

[unmitigated disaster]

In fact I'm not really sure what security even does, I know when my wife told staff that a woman was stealing things from one of the shops at Hollywood Studios they did nothing and pretty much brushed it off as a cost of doing business.

It's entirely possible that security saw and nabbed the woman outside the door and instructed the staff to do nothing. My one foray in retail our loss prevention guy saw a guy he was 99% positive was going to shoplift (no idea how he figured that out. Experience, I guess), so they discreetly notified the front area cashier to ignore him unless he came up to check out to see what he would do. Yeah, they got him on like $1500 of goods he walked out the door with.

 

[Tom Morrow]

The original post was deleted but was so ridiculously petty that I'm gonna let you in on what most likely really happened after the poster left.

This is probably an occurrence that happens from time to time and there's little they can do about it other than tell someone "hey go block off that section because people are cutting through it again." It isn't a big concern because the ride doesn't really have a line anyway. The first CM knew that's all it was, and although perhaps could have responded better, most likely did all they could. They can't just leave their positions to go fix it themselves. The second CM the poster spoke to pretended to care. "Oh, yeah, we definitely should have called security!" and then they probably laughed about it in the breakroom with their manager about how petty the poster was.

 

[Trackmaster]

It's entirely possible that security saw and nabbed the woman outside the door and instructed the staff to do nothing. My one foray in retail our loss prevention guy saw a guy he was 99% positive was going to shoplift (no idea how he figured that out. Experience, I guess), so they discreetly notified the front area cashier to ignore him unless he came up to check out to see what he would do. Yeah, they got him on like $1500 of goods he walked out the door with.

Exactly. Technically, its not a crime to walk around the store with something, even if you put something underneath your jacket. If you grab them and accuse them of shoplifting, there's little you can do. You could make ban them from your store, but if you try to hold them, you've committed false imprisonment. They could also come after you for harassment. To really bring the hammer down, you have to wait until they leave the store, as then theft has occurred.

Really, I don't think that there's you can do about line jumpers. Its not really considered a criminal offense. You could catch them, warn them or eject them. And ban them if it happens again. But its not really a crime, just a violation of park rules.

Its up to the park that has a system in place that makes it hard to line jump, and its up to the park to keep the line moving so the issue doesn't come up.

 

[larryz]

Exactly. Technically, its not a crime to walk around the store with something, even if you put something underneath your jacket. If you grab them and accuse them of shoplifting, there's little you can do. You could make ban them from your store, but if you try to hold them, you've committed false imprisonment. They could also come after you for harassment. To really bring the hammer down, you have to wait until they leave the store, as then theft has occurred.

Some states give shopkeepers the right to detain while investigating suspected theft.

Shopkeepers Privilege Law

Shopkeeper's privilege is a right for store owners to detain a shoplifter. There are limits to the privilege, but there are benefits too. Read more here.

www.legalmatch.com

You should probably review local laws and ordinances before playing the "hide the merchandise" game.

Here's what Florida law says about it:
(3)(a) A law enforcement officer, a merchant, a farmer, or a transit agency’s employee or agent, who has probable cause to believe that a retail theft, farm theft, a transit fare evasion, or trespass, or unlawful use or attempted use of any antishoplifting or inventory control device countermeasure, has been committed by a person and, in the case of retail or farm theft, that the property can be recovered by taking the offender into custody may, for the purpose of attempting to effect such recovery or for prosecution, take the offender into custody and detain the offender in a reasonable manner for a reasonable length of time. In the case of a farmer, taking into custody shall be effectuated only on property owned or leased by the farmer. In the event the merchant, merchant’s employee, farmer, or a transit agency’s employee or agent takes the person into custody, a law enforcement officer shall be called to the scene immediately after the person has been taken into custody.

 

[Raineman]

Wow, just wow. How important do you think you are? Your overreaction to this situation is worse than the line cutting itself. The fact that your still holding on to this anger, makes me feel sorry for you a little.

My guess is that the CM in question knows the risk vs. reward here. What do you think would have happened if the CM approached the line cutter? Do you think they would say “Your right, that was wrong.”? No, I bet it would become a situation.

Now I am not suggesting line cutting is acceptable, but I am saying that I travel with small children, and I would dislike to have a scene occur in line, or at the end of a ride, with yelling, security, and possible ride delay, all because you need to get your revenge.

Yes, the line cutters were wrong, and maybe somebody could have said something to the CM to handle it better, but to demand they are fired shows your just as rotten of a person as they are. These people aren’t making minimum wage to cater to you.

You are probably the same person cussing out the McDonalds employee when they forget your chicken nugget sauce.

That poster's overreaction to this is stunning. IMO, line cutters should be nothing more than a mild annoyance, unless the line cutters are being verbally or physically abusive in the act of pushing forward to the front. It has virtually no effect on my day at a WDW park if I get to the front of the line 5 minutes later than I would have if people hadn't pushed their way to the front, and anyone who makes a big deal out of it and wants people fired has some deep seated issues that they might want to get help with.

 

[Mom2Evie]

At Slinky Dog Dash, we had a Cast Member escort teenagers up to meet their party when we complained about them cutting line and wouldn't let them past us. Then this winner of a CM made an announcement over the speaker system that it was fine to do that.

I think the important part of the line from the article is "If you get called out for cutting and cause a scene" The issue getting you booted isn't cutting in line, its causing a scene.

 

[Tom Morrow]

At Slinky Dog Dash, we had a Cast Member escort teenagers up to meet their party when we complained about them cutting line and wouldn't let them past us. Then this winner of a CM made an announcement over the speaker system that it was fine to do that.

I think the important part of the line from the article is "If you get called out for cutting and cause a scene" The issue getting you booted isn't cutting in line, its causing a scene.

Joining their party in line is something WDW allows. The CM was right and doing the right thing. You were being petty.

 

[Trackmaster]

Some states give shopkeepers the right to detain while investigating suspected theft.

Shopkeepers Privilege Law

Shopkeeper's privilege is a right for store owners to detain a shoplifter. There are limits to the privilege, but there are benefits too. Read more here.

www.legalmatch.com

You should probably review local laws and ordinances before playing the "hide the merchandise" game.

Here's what Florida law says about it:
(3)(a) A law enforcement officer, a merchant, a farmer, or a transit agency’s employee or agent, who has probable cause to believe that a retail theft, farm theft, a transit fare evasion, or trespass, or unlawful use or attempted use of any antishoplifting or inventory control device countermeasure, has been committed by a person and, in the case of retail or farm theft, that the property can be recovered by taking the offender into custody may, for the purpose of attempting to effect such recovery or for prosecution, take the offender into custody and detain the offender in a reasonable manner for a reasonable length of time. In the case of a farmer, taking into custody shall be effectuated only on property owned or leased by the farmer. In the event the merchant, merchant’s employee, farmer, or a transit agency’s employee or agent takes the person into custody, a law enforcement officer shall be called to the scene immediately after the person has been taken into custody.

Yeah, because legal info taken from a website is always completely reliable. Get real. Maybe retain a lawyer if you're uncertain about the law instead of finding an online legal website. Remember, a large part of the law is the interpretation of the courts and the lawyers in question. Without a law degree, its impossible to completely form an opinion on case law and legislation. There's no crime in putting merchandise somewhere. It may not be advisable, stupid, make you look suspicious, and get you booted from the store. But its basic common law that you can't prosecute. We don't live in a Minority Report era where you can prosecute for pre-crime. A basic tenant of common law is that you can't prosecute in the court of law until a crime has been committed. Or when a criminal act has been attempted. There's no criminal act or criminal intent when a suspect hasn't left the story yet. As there's no law against carrying merchandise around the store.