I witnessed it on a trip a few years ago. It happened on The Little Mermaid ride. Me and hubby were walking the long way you have to go before getting inside and just before we got to the "inside" part, two guys cut right in front of us. They somehow found a "shortcut" through the pathway--I don't know how they did this but they did and right as we were heading inside, they came from out of nowhere and went on through. When we got inside with the two in front of us, I saw a worker who was standing alongside the walkway. Her job was obviously to move the line forward and keep things steady. And it was not packed. I stopped and no one was behind us so I told this worker exactly what had happened and pointed out the two guys to the girl since they were in eyesight of all of us, continuing to go through the inside walkway to get to the ride. And did she do anything about it? NO. She just shrugged her head and said something along the lines of "They do that." And I'm like, "Aren't you going to do anything? Especially since it's a slow moment and they don't seem to know I've reported this and it would be super easy for you to go right now and kick them out of line." But no, she wouldn't do anything and seem to be oblivious to the situation. So when we continued walking and got in line, the guys were still there and just about to get on. We just ignored them and got on ourselves and after the ride was over, guess what? We walked out and I went to the nearest cast member I could find--which didn't take but like 40 seconds to a minute and explained everything. They gave me this incredulous, shocked look, with mouth open and were like "Did you find out that cast member's name?" And YES I HAD. I had made sure to get her name when we took off down the walkway after talking to her. He said and I quote--"Give it to me and I'm reporting her because when it's a situation like that and you can can actually identify, they are supposed to approach those people and ask them to please go to the back of the line and if there's a situation, that's when security's called. What was her name again?" And I gave it to him again and he said, "Yes thank you because she did not handle that situation right and I'm reporting it. She needs to be fired." And then he went on a little more into it, probably more than he should have--"See they're trained for that kind of thing and she obviously didn't want to do her job. She was supposed to go up to them and ask them to leave. I'm definitely reporting it and thank you for letting me know because the management does not tolerate that and they want the people to report when they see this stuff. It's just that you did but now it falls on us because that girl didn't do what she was supposed to do and they could have caught them." And it doesn't look good for us, you know? So I'm sorry that happened and I'm definitely reporting it." And we thanked him and went on. Made me feel better. Hopefully we didn't witness anything else like that but it was good to know that there are still Cast Members out there that care about their job and the parks and do what they're supposed to do. Something tells me he probably did report because of the way he went on about things and the fact that he kept asking me--"Did I get her name? Did I get her name? And YES I HOPE SHE WAS FIRED. It is a big irk to me when things like that happen and workers just stand there and let it when they could do something. So yes, if you see this you need to report it and if the cast member does NOT DO ANYTHING ABOUT GET THEIR NAME so you can report THEM to the next cast member, manager, etc.