News FPs cancelled when Hotel room cancelled

[LukeS7]

I wonder how much of a change we'll see in both room availability and fast pass availability because of this

 

[LSLS]

A move is easy - just call and the CM moves it, real easy, MDE barely has a chance to know that something happens, the confirmation even stays the same. This happens all the time.

I believe this issue/rumor/fix is meant to handle those who make reservations that they will cancel later - that is when FP will be dropped.

I know that's what they want to address. As an outsider (aka, never working there or in any sort of a booking role anywhere), I simply don't know the process. I thought to switch resorts/rooms, they cancel your current reservation, and rebook you where you want. As long as they have that figured out so you don't lose out in that situation, I have 0 issue with this at all.

 

[docdebbi]

I know that's what they want to address. As an outsider (aka, never working there or in any sort of a booking role anywhere), I simply don't know the process. I thought to switch resorts/rooms, they cancel your current reservation, and rebook you where you want. As long as they have that figured out so you don't lose out in that situation, I have 0 issue with this at all.

You are right. to change your reservation in any way, the old one is canceled and a new one generated. hopefully indeed those people won't lose their FP. an organization the size of Disney should be able to IT this, but we all know how well their website works!

 

[Tom P.]

I know that's what they want to address. As an outsider (aka, never working there or in any sort of a booking role anywhere), I simply don't know the process. I thought to switch resorts/rooms, they cancel your current reservation, and rebook you where you want. As long as they have that figured out so you don't lose out in that situation, I have 0 issue with this at all.

The way this has been described, you are supposed to have a "grace period" of a couple of days from the date you cancel a resort reservation to allow for rebooking without losing your FP+ reservations. Whether it actually works or not remains to be seen. As has been pointed out, Disney is not particularly know for the quality of their IT infrastructure.

 

[DisneyJoe]

You are right. to change your reservation in any way, the old one is canceled and a new one generated. hopefully indeed those people won't lose their FP. an organization the size of Disney should be able to IT this, but we all know how well their website works!

The confirmation number does not change when changing resorts and even dates in the majority of cases.

 

[PSM]

Man, I wish this had been in place when I booked my fast passes for my upcoming trip. Staying on property, booked everything the minute I was able to at the 60 day window, and still didn't get some of the fast passes I was hoping for. Now I know why that probably happened.

 

[nickys]

Man, I wish this had been in place when I booked my fast passes for my upcoming trip. Staying on property, booked everything the minute I was able to at the 60 day window, and still didn't get some of the fast passes I was hoping for. Now I know why that probably happened.

To be honest, a much more significant issue is probably that there are more people staying onsite than the total no. of FPs available for those major rides like FoP.

This may help a little, but don’t think for a minute this is being done to free up FPs. It’s all about discouraging people from booking and cancelling in the first place, so they can sell those rooms to people who really want them. Having people cancel within 30 days loses Disney money, it’s harder to sell them at that short notice. Most people plan several months ahead.

 

[Sirwalterraleigh]

This is when i fully support TWDC....

Anything to punish cheaters is 100% ok with me. Similar to the $10 ghost dining reservation fee...it recentered dining and that was a positive correction

 

[Sirwalterraleigh]

That's tougher though because sometimes there are legit reasons for the change.

That’s life...back o’ the line, kid.

I’m not literally agianst kids (most days)...but the people that scam are longtime travelers/abusers. This isn’t a “one and done” tactic.

If you go all the time...why do you have to scam rides you’re always on?

Grow up...wear your mouse ears and pin lanyard and skip mine train on the way to crystal palace

 

[ABQ]

Is the similar loophole that allows for 180 day ADR's to be made and kept post resort cancellation also being plugged with this change? Or was that already handled long ago?

 

[Sirwalterraleigh]

Is the similar loophole that allows for 180 day ADR's to be made and kept post resort cancellation also being plugged with this change? Or was that already handled long ago?

I think that became much less of an issue due to several factors - price being a big one.

So it worked itself out organically. Reservations aren’t that hard to find anymore.

Fast pass is a different animal. They don’t have enough slots and they won’t. They didn’t build any rides during 20-25% of natural growth

 

[nickys]

Is the similar loophole that allows for 180 day ADR's to be made and kept post resort cancellation also being plugged with this change? Or was that already handled long ago?

That’s not really much of a problem. Anyone can book at 180 days, an onsite stay only opens the length of stay (up to 10 days). And a split stay means two windows for booking too. The benefit is therefore pretty small, other than a handful of restaurants.

 

[BigThunderMatt]

I wonder how much of a change we'll see in both room availability and fast pass availability because of this

Room availability might not change much due to there being a lot of factors outside of this as to why sometimes things book up and then are cancelled later. I'd imagine FP availability might free up somewhat, but not to the extreme that you'd be able to get super popular stuff with a variety of time slots less than a month out,

 

[RSoxNo1]

Frozen? Those seem relatively available. I just checked and there are tons of times available from 3PM forward 30 days from now. Even 29 days out there are plenty.

Read that sentence again. Same day availability is what I want. Not a month out. This is a ride targeted at the 10 and under crowd. Forcing parents to predict how their kids are going to be behaving 30-60 days out is a big ask.

I want same day availability for everything. The old rules weren't broken. The old rules didn't require phased "fixes" over a 3 year period. The old rules didn't have a steep learning curve that dramatically affected the guest experience.

This is sold as a guest perk, and there are certainly guests that appreciate the advanced bookings, but I refuse to believe that guests wouldn't be better off with legacy rules on a digital platform. Disneyland's MaxPass system is a far more enjoyable system despite vastly inferior Wifi.

So that's flat out untrue.


The only attractions not showing availability 30 days out (or 29, 28, 27, 26, 25, etc) are 7DMT, SDD, and FoP. Navi shows some days of unavailability at days 28 and 26 for some reason, but other than those, everything else is available.

That's three attractions out of the entire resort.

theDIBB

www.thedibb.co.uk

Next day availability eliminates a lot more, same day availability is even worse.

You can even get FoP passes day-of if you're persistent. I get them almost every time.

They often drop FoP FPs at 11:01, 1:01, and 3:01 day of.

I've heard that and even been the benefactor of it. But constantly refreshing your phone in hopes of getting a same day fastpass isn't exactly a good guest experience.

The system is awful. MaxPass is a superior guest experience.

 

[MissingDisney]

You are right. to change your reservation in any way, the old one is canceled and a new one generated. hopefully indeed those people won't lose their FP. an organization the size of Disney should be able to IT this, but we all know how well their website works!

I’m not so sure this is accurate. I changed resorts and had the same confirmation number. Called again and changed dates, same confirmation number. Called yet again when a promo at ANOTHER resort would save me hundreds....yep, same confirmation number. Never lost a thing.

 

[bpadair32]

This is sold as a guest perk, and there are certainly guests that appreciate the advanced bookings, but I refuse to believe that guests wouldn't be better off with legacy rules on a digital platform.

I love it. Many others love it. We like to plan. We do not like to get to the park at RD and run around like mad people. YOU may not like that, I find that very believable. Some people do not like it. But it is ridiculous to act like people could not possibly like it just because you don't. That is the definition of self-absorbed.

 

[Sirwalterraleigh]

I love it. Many others love it. We like to plan. We do not like to get to the park at RD and run around like mad people. YOU may not like that, I find that very believable. Some people do not like it. But it is ridiculous to act like people could not possibly like it just because you don't. That is the definition of self-absorbed.

I think you might have misinterpreted that

 

[DisneyCane]

Read that sentence again. Same day availability is what I want. Not a month out. This is a ride targeted at the 10 and under crowd. Forcing parents to predict how their kids are going to be behaving 30-60 days out is a big ask.

I want same day availability for everything. The old rules weren't broken. The old rules didn't require phased "fixes" over a 3 year period. The old rules didn't have a steep learning curve that dramatically affected the guest experience.

This is sold as a guest perk, and there are certainly guests that appreciate the advanced bookings, but I refuse to believe that guests wouldn't be better off with legacy rules on a digital platform. Disneyland's MaxPass system is a far more enjoyable system despite vastly inferior Wifi.

Next day availability eliminates a lot more, same day availability is even worse.


I've heard that and even been the benefactor of it. But constantly refreshing your phone in hopes of getting a same day fastpass isn't exactly a good guest experience.

The system is awful. MaxPass is a superior guest experience.

I agree with you about the same day availability. Ideally they could do a hybrid system. Allot say 60% to advanced booking and 40% to an app based version of the old system. If you reserve in advance you can't use the same day until the reservations are used or expire. That way people that like to plan will be able to but people who don't (like me) can be more spontaneous and at least have a decent chance to get FOP even if the FP ends up several hours later. The old system let you get another FP after 2 hrs if your FP was more than 2 hrs away.

 

[DisneyJoe]

I’m not so sure this is accurate. I changed resorts and had the same confirmation number. Called again and changed dates, same confirmation number. Called yet again when a promo at ANOTHER resort would save me hundreds....yep, same confirmation number. Never lost a thing.

I believe it is a modification vs a cancel/rebook. Too much could go wrong with a cancel/rebook. A cancel refunds money too.

 

[BigThunderMatt]

The old rules weren't broken. The old rules didn't require phased "fixes" over a 3 year period. The old rules didn't have a steep learning curve that dramatically affected the guest experience.

Clearly you've never worked merge at an attraction where after a parade or show dump people flood your FastPass line with piles of FP's from literally 4-5+ hours prior (because who cares about time windows) plus Guest Assistance Cards. You get so inundated to the point where your FP line is out the door and down the ramp and you have to let in standby 2-3 people at a time while FastPass floods through, still taking an hour plus to clear out the line and meanwhile you're getting verbally and potentially physically threatened by the people in standby. This was not just during busy periods this was literally a daily occurrence.

The old system was broken the minute Disney decided that it was ok to honor FP's as long as the initial time had passed on the ticket. This literally allowed people to hoard tickets throughout the day and blow through a bunch of attractions at once. When FP+ was getting ready to roll out and we had to start enforcing the timeslots, people were furious and I received threats of physical harm on numerous occasions.

So do not sit there on your pedestal and tell me that the old system was better when you were never on the receiving end of its flaws just because you don't like having to be proactive and plan out your day in advance.