Fastpass Plus Mess

durangojim

Well-Known Member
Side point: as a new official member to these forums, I find it fascinating that the one point people are getting hung up on is this Winnie the Pooh ride issue. I made it last on my comments for a reason. My main point was about how miserable an experience I had with fastpass plus and how I think it bodes poorly for the future, and I regret including the Winnie the Pooh part since it seems to be distracting from that point

Probably because that part seemed a little like hyperbole which could invalidate your other experience. Because you're new that lends you to being labeled a "troll", which you're not. Hopefully you'l find this board as one of the most friendly on the net. Welcome and thanks for sharing your experiences!
 

Yobogoya

Member
Original Poster
To be clear: there was no hyperbole. I stand by my initial estimate of 10-15 minutes. And I stand by the nonsense stated by the ride attendant.
 

sweetpee_1993

Well-Known Member
@Yobogoya , first I'd like to say welcome to the boards. I got the earlier parts of your shared experience loud & clear. It's very interesting to read your review. As @wdwmagic mentioned, there's not been a lot of reviews out there from people staying offsite. Thanks for the effort to share!
 

ford91exploder

Resident Curmudgeon
s
I've been reading these forums for a while and after returning from my 15th trip to Disney last week, I thought I'd finally share my thoughts on the disaster that is fastpass plus:

1) I stay offsite-it's more cost effective and convenient for my family. However, on this trip, it made me feel like a second class citizen with the new system of fastpass plus

2) The lines to do fastpass plus signups were VERY long. I was there at rope drop during a low-crowd week and still had to wait on line in all parks for 15-30 minutes on some occasions just to get my fastpass plus. And not being able to change a time on my phone just because I'm staying offsite was absurd. I would have to wait on line for 15-30 minutes all over again

3) There are not enough faspass plus kiosks at many locations-and to try and compensate they had people with ipads there trying to do selections as well. The ipads frequently malfunctioned causing much frustration.

4) I hated how the whole fastpass plus made the disney experience feel-as someone who was coordinating what we were going to do each day, this felt like work for the first time. And there was also a lot of stress and running to make our hour windows for rides or else risk losing them. All sense of reason was gone. At major rides like space mountain if you showed up 5 minutes early or 5 minutes late and that stupid scanner didn't turn green you were denied entry. It's an amusement park, not the DMV. The sense of fun and spontaneity is being drained for an adult with kids going to Disney. If your kids have to pee, that's too bad. Make your window or lose it. Zero understanding that a large percentage of their customers are parties with young children, and there is nothing more unpredictable (except maybe the weather) than the behavior of a young child.

5) At MAgic Kingdom, I was one of the first on line to sign up for fastpass plus. Except the ipad kept malfunctioning. After 30 MINUTES, they finally got me signed in. By then ALL times for Enchanted Tales were gone. I complained-the person I was working with said: "what's the big deal-the wait is only 30 minutes?" (clearly someone that's never had to stand on line with a 1 year old and a 4 year old)-after getting it bumped to A 4th LEVEL SUPERVISOR and 20 more minutes, they finally said: "you're right, we'll get you in to Enchanted Tales"

6) The 3 ride limit at magic kingdom is absurd-with so many rides affected by lines, why are you forcing people to make choices? Again it takes the fun away for the person planning. They are literally asking you to plan your entire day before you even get there. And once you're there, you feel pressured to plan it right, or else stand on line for a ride you misjudged.

7) I hated separating from my family during my fastpass plus wait-I missed my kids' faces on entering the park becasue I have to run ahead to make sure we get the fastpassses and don't stand on line for the rides they want to go on. To be fair, I used to run ahead to fastpass one ride in the past as well (i.e. toy story in DHS-however, I could be there and back before my family even made it to the wizard's hat-now I ahve to wait on line and do this whole process of choosing the whole day-I lost the first 30 minutes with my family every disney day)

8) I agree with others who have posted that Disney will increase the number of fastpasses by offering them for a fee soon. Congratulations: you'll make more money. But you're also upsetting longtime customers and fans like myself who are not as excited to go back in the future as I used to be. This trip was work and while I enjoyed it, it was because I like spending time with my family. My enjoyment was in spite of Disney, not because.

9) We did Sea World and universal as well this trip and the contrast I felt on thise days compared to my Disney days highlighted everything above for me. Those days were Waaaaaay more relaxing.

10) I'm on the Winnie the Pooh regular standby line. There is NOBODY waiting in the fastpass line. Zero people. However, the lady running the line held us for nearly 15 minutes at that branch point. With my 1 year old screaming I asked her why she couldn't move us forward. Her answer: "just in case someone comes with a fastpass." Now as someone holding a fastpass I of course would want to get in fast. But there was NOBODY there, and she held the standby line for almost 15 minutes. She said this was part of the new policies. The standby line would be hled for stretches to minimize the waits for people with fastpasses.

Those are my thoughts. I'm not naive. I know this is about money. I get it. But I'm unhappy and thought I'd share it. Perhaps if they hear enough unhappiness, it will make a difference. Who knows? But I felt it neccesary to post. I don't know who has had good experiences with this system, but this was mine and I wanted to share it.

Welcome to WDWMagic and the club of those whose vacations were made 'memorable' in a negative sense by the MagicBand
 

orky8

Well-Known Member
Incorrect-because as I mentioned earlier there did reach a point where there were zero people after the merge and the ride was running. And while you are correct that they may have wanted the ride to run empty for some reason unknown to me, that is not consistent with her answer that she has to hold the line for people who could be coming with fastpasses
If the ride actually ran empty, than that is ridiculous. There have been reports of similar issues at pirates. I find it hard to believe, but the reports kept coming ...
 

Yobogoya

Member
Original Poster
First thanks to those for the welcome. Second let me clarify something. Staying offsite I didn't have a magic band. I had to take our cards which are also our tickets in and out of my pocket every time I registered or used a fastpass. Being that I had a multiday hopper this was annoying and nerveracking. I assume the bands will eventually be for everyone but in the meantime that was an additional inconvenience and frustrating aspect to this experience. I'm pretty careful but I still made sure to check my pockets frequently to make sure I had all 9 tickets for all the people I was carrying for
 

GoofGoof

Premium Member
First thanks to those for the welcome. Second let me clarify something. Staying offsite I didn't have a magic band. I had to take our cards which are also our tickets in and out of my pocket every time I registered or used a fastpass. Being that I had a multiday hopper this was annoying and nerveracking. I assume the bands will eventually be for everyone but in the meantime that was an additional inconvenience and frustrating aspect to this experience. I'm pretty careful but I still made sure to check my pockets frequently to make sure I had all 9 tickets for all the people I was carrying for
First and most important, welcome to the boards:)

Unfortunately, the rumor currently is that magic bands will only be rolled out to off site guests for an additional fee. There doesn't seem to be a plan to ever offer them free of charge. Advance FP+ reservations may or may not be part of that same pay to play plan. That one is still up in the air. We recently did a trip with 8 people and we had magic bands so I know first hand how tough it is to keep all those people organized. Although there really isn't that big of a difference with the new system other than the 2 scans for FP now instead of 1. Under the old system you would have still had to get out your tickets to put them in the machine and then take out the FP stubs again in line. Now it's tickets out twice while in line.

I think you hit the key driver of this system with your first point. The system is designed to benefit on property guests who are shelling out big bucks to stay on property. It's a money grab. The point of the system is to increase per guest spending. If they create an additional benefit it may push people towards staying on property and boost stagnant room occupancy.

On the kiosks themselves, some reports on these boards seemed to imply that if you skipped the first set of kiosks and made your reservations at a kiosk further into the park the lines were much smaller. I didn't use the kiosks so I can't confirm first hand, but it makes sense. I think they will address the kiosk issue with either better education or more kiosks. Although the system is designed to benefit on property guests it is not intended to be punitive towards off property guests. If lines continue to be that long I'm sure they will add more kiosks.

With your Pooh point you accidentally stumbled onto a hot topic on these boards. It's nothing personal. It's just hard for a lot of people to believe the policy would be to hold back the standby line and let ride vehicles go out empty for no good reason. It just doesn't make sense. I'm not saying I don't believe you that it happened, just that it makes no sense. That can't be the policy. Maybe it was just a case of a poorly trained CM.
 

Yobogoya

Member
Original Poster
Tried all kiosks. No matter when and where I went I always saw a line. Some smaller than others but never appeared to be a process that would be quick until much later in the day. By then, what does it really matter especially if you've come with young kids

The most annoying part with the cards: having to rescan when you get to the ride to fulfill your fastpass. Sometimes it wouldn't work and I'd have to show my email proving I had a fastpass. Earth shattering? Of course not. And it may seem petty. But frustrating annoying and cumbersome? Definitely.
 

rct247

Well-Known Member
2) The lines to do fastpass plus signups were VERY long. I was there at rope drop during a low-crowd week and still had to wait on line in all parks for 15-30 minutes on some occasions just to get my fastpass plus. And not being able to change a time on my phone just because I'm staying offsite was absurd. I would have to wait on line for 15-30 minutes all over again
Completely agree with you. You should be able to use your phone or website. I have a feeling that eventually that will be the case, but they didn't want to overload the system. I'm not sure if I completely agree with waiting so long each and every time you want to visit a kiosk. The lines are long at the beginning of the day, but do taper off throughout the day and once the park is more evenly distributed with crowds, it also helps.

4) I hated how the whole fastpass plus made the disney experience feel-as someone who was coordinating what we were going to do each day, this felt like work for the first time. And there was also a lot of stress and running to make our hour windows for rides or else risk losing them. All sense of reason was gone. At major rides like space mountain if you showed up 5 minutes early or 5 minutes late and that stupid scanner didn't turn green you were denied entry. It's an amusement park, not the DMV. The sense of fun and spontaneity is being drained for an adult with kids going to Disney. If your kids have to pee, that's too bad. Make your window or lose it. Zero understanding that a large percentage of their customers are parties with young children, and there is nothing more unpredictable (except maybe the weather) than the behavior of a young child.
The old Fastpass system was the same way. You would have to "run to make your hour windows or risk losing them". Same goes for showing up early and late. You might argue that is a relatively newer rule, but when you make an appointment or a reservation anywhere else in the real world, how is it handled? Can you show up 2 hours late for a dinner reservation and expect to be seated? Can you show up an hour early to a doctor's appointment and expect to be seen? No. Disney even has its grace periods, but even then you have an hour time frame to use them. With Fastpass+ it is even better than before, now you can at least attempt to change them to fit your schedule or if you don't make your time, just change it. Legacy Fastpass you were stuck with what you were given and if you missed it, then you really were out of luck. With or without children, disabilities, reservations, ride breakdown, or pure forgetfulness, when the parks are trying to serve hundreds of guests per hour at each attraction, you do have to realize that some organization, rules, and restrictions do have to be put into play to ensure that it works.

6) The 3 ride limit at magic kingdom is absurd-with so many rides affected by lines, why are you forcing people to make choices? Again it takes the fun away for the person planning. They are literally asking you to plan your entire day before you even get there. And once you're there, you feel pressured to plan it right, or else stand on line for a ride you misjudged.

In the days without Fastpass, you'd show up to the park, walk around, and visit attractions you wanted to visit, but even then if a line was too long, I bet you'd skip it. You may even go in to the park having a general idea of what you want to do with certain rides you really want to hit. Fastpass has never been about being able to skip the lines at all the attractions you want to do. You still had to pick which attraction to get a Fastpass for and were blocked from getting another for around 2 hours. If you picked incorrectly, you'd have to wait in line or until you could get another. It's hard to say where they got the 3 or if it will change, but I'm sure you can think of your top three rides you must do. This is what FP is for; to ensure you get to do your must sees. It won't cover everything, but it will help.


7) I hated separating from my family during my fastpass plus wait-I missed my kids' faces on entering the park becasue I have to run ahead to make sure we get the fastpassses and don't stand on line for the rides they want to go on. To be fair, I used to run ahead to fastpass one ride in the past as well (i.e. toy story in DHS-however, I could be there and back before my family even made it to the wizard's hat-now I ahve to wait on line and do this whole process of choosing the whole day-I lost the first 30 minutes with my family every disney day)

You are not forced to separate from your family. FP+ kiosks will take longer because you combining all your Legacy Fastpass travel time together to pick all 3 of your choices at once, and you get to pick what time. The old system, you rushed ahead to make sure you got a decent time. It may eat up some time at the beginning of the day, but unless you are wanting attractions that will run out in the first hour, I would use that first hour to get as many attractions in with your family as possible. That first hour the park is open is where you will have the least waits even for bigger attractions. So the 30 mins in one lump sum, may seem like a lot, but the constant running ahead of your family to grab them at each attraction probably took just as much time.

10) I'm on the Winnie the Pooh regular standby line. There is NOBODY waiting in the fastpass line. Zero people. However, the lady running the line held us for nearly 15 minutes at that branch point. With my 1 year old screaming I asked her why she couldn't move us forward. Her answer: "just in case someone comes with a fastpass." Now as someone holding a fastpass I of course would want to get in fast. But there was NOBODY there, and she held the standby line for almost 15 minutes. She said this was part of the new policies. The standby line would be hled for stretches to minimize the waits for people with fastpasses.

I'm a little skeptical on just holding you there for that long without any movement just in case FP comes along. The post merge line would have had to move a little bit to at least let your line inch a long. There are some other factors that you might consider, what if the ride had a temporary stop. Both lines are going to stop moving in that case, and unforuntatly FP backups do mean longer waits for standby. Leaving that gap may have helped ensure the backup wouldn't get as bad. Another thing is that many attractions have a post merge "fill to line". It's an invisible point in the post merge line that they fill up to make sure that the merge point doesn't get too congested and helps ensure that the FP wait is equal post merge for everyone. In any case, FP will move faster as it should. If you had a Fastpass, you'd want to ensure that the ride delivered upon their promise of little or no wait. New policies are trying to ensure that ratios, waits, and experiences (Both FP and standby) are more in line with all attractions so that guests don't feel like one attraction does things differently.
 

rct247

Well-Known Member
The most annoying part with the cards: having to rescan when you get to the ride to fulfill your fastpass. Sometimes it wouldn't work and I'd have to show my email proving I had a fastpass. Earth shattering? Of course not. And it may seem petty. But frustrating annoying and cumbersome? Definitely.

It's the same as the old system, just paperless. The first touchpoint is showing your Fastpass to ensure that it is valid. The second touchpoint is to redeem it. Also remember it is a test and they are still working out the bugs, unfortunately, at your expense.
 

Yobogoya

Member
Original Poster
What can I say? Some of your comments are very individual dependent. We all do things differently. I respect that some people don't see this as a big deal or perhaps even find it advantageous. I despised it, and I don't think it's just because it represents change from how I did it before. I just plain didn't like any of it, especially as an offsite guest, and I think even more monitoring and structure is coming. This is not the real world. This is my disney vacation in an amusement park. Once were comparing it to real world reservations and scheduling, you've already lost me.
 

Yobogoya

Member
Original Poster
One other thing specific to the last comments. The old fastpass system had room for human interaction. "Oh your kid threw up so u missed ur window by 10 minutes-sure go ahead". Now it's just does the scanner turn green. If not too bad; you are out of luck. Again, it's just making everything strict and fast. Make your schedule. Keep to it so we know where you are and where you're going to be. That's real life. Not the way I should feel trying to get around amusement parks. We all vacation differently. Disney is trying to make the whole process fall into some sort of order that they can control. That's not a feeling I enjoyed.
 

rct247

Well-Known Member
One other thing specific to the last comments. The old fastpass system had room for human interaction. "Oh your kid threw up so u missed ur window by 10 minutes-sure go ahead". Now it's just does the scanner turn green. If not too bad; you are out of luck. Again, it's just making everything strict and fast. Make your schedule. Keep to it so we know where you are and where you're going to be. That's real life. Not the way I should feel trying to get around amusement parks. We all vacation differently. Disney is trying to make the whole process fall into some sort of order that they can control. That's not a feeling I enjoyed.

I've seen cast member make blue lights turn green based on exceptions and to fix technical bugs etc. They have that power just like before.
 

GoofGoof

Premium Member
One other thing specific to the last comments. The old fastpass system had room for human interaction. "Oh your kid threw up so u missed ur window by 10 minutes-sure go ahead". Now it's just does the scanner turn green. If not too bad; you are out of luck. Again, it's just making everything strict and fast. Make your schedule. Keep to it so we know where you are and where you're going to be. That's real life. Not the way I should feel trying to get around amusement parks. We all vacation differently. Disney is trying to make the whole process fall into some sort of order that they can control. That's not a feeling I enjoyed.
The human element is still there. We had a problem with a FP reservation that we changed day of. We didn't get a green light but the CM took us through anyway after I explained the situation.
 

GoofGoof

Premium Member
What can I say? Some of your comments are very individual dependent. We all do things differently. I respect that some people don't see this as a big deal or perhaps even find it advantageous. I despised it, and I don't think it's just because it represents change from how I did it before. I just plain didn't like any of it, especially as an offsite guest, and I think even more monitoring and structure is coming. This is not the real world. This is my disney vacation in an amusement park. Once were comparing it to real world reservations and scheduling, you've already lost me.
I much preferred WDW before any fast pass. We never made reservations for meals either (I guess they had them, but we never used them). Unfortunately with the popularity of DDP and regular FP a large portion of the day is structured and planned. If you go at very low crowd times you can still do it the old way, but not most of the year.
 

Yobogoya

Member
Original Poster
I think the park I had the most issues with strict and sometimes unreasonable cast members was magic kingdom. They're clearly under certain directives and some deal with that differntly than others.

On another note, has anyone spotted a flying device watching them during their visits? I noticed it twice in the parking lot. Never noticed it in the park itself. Didn't specifically see a camera on this airborne device, but I assume it was some sort of drone that scans or monitors people when they park in the parking lot because it hovered over my family and me for about 15-20 seconds when we parked after hopping during the mid-afternoon. Anyone know anything about this? Is this merely a security camera, or is this in someway related to tracking my cards as to who is going where on a given day?
 

flynnibus

Premium Member
Again, it's just making everything strict and fast. Make your schedule. Keep to it so we know where you are and where you're going to be. That's real life. Not the way I should feel trying to get around amusement parks. We all vacation differently. Disney is trying to make the whole process fall into some sort of order that they can control. That's not a feeling I enjoyed.

IMO - it's for three things per day max. I think people are over blowing the significance myself. It's only three things, and if you don't do it.. you don't do it. It's not like if you didn't make your reservation they are going to kick you out of the park or not let you on any attractions.
 

durangojim

Well-Known Member
One other thing specific to the last comments. The old fastpass system had room for human interaction. "Oh your kid threw up so u missed ur window by 10 minutes-sure go ahead". Now it's just does the scanner turn green. If not too bad; you are out of luck. Again, it's just making everything strict and fast. Make your schedule. Keep to it so we know where you are and where you're going to be. That's real life. Not the way I should feel trying to get around amusement parks. We all vacation differently. Disney is trying to make the whole process fall into some sort of order that they can control. That's not a feeling I enjoyed.
And for us, we had the exact opposite feeling. Many times in the past we didn't even use the paper FPs we had because we left the park before we could use them or didn't make it back in time. This past trip I felt like we could do almost anything at a leisurely pace because I could change the FPs on the fly. One day we got to MK at about 9:30 and were able to do every ride and see Mickey, except two (Peter Pan and Thunder Mountain), we also used FPs to have lunch at BOG, bypassing the wait. This was with my parents who are seniors. It was really a godsend to us.
 

Yobogoya

Member
Original Poster
I'm going to assume you had the ability to do it on your smartphone. If I am correct then that is really why we had such differemt experiences. I ddi nto want to have to wait on a long fastpass plus line again so when I made my selections, I felt like I was scheduling my whole day, because making changes would be a cumbersome process. Perhaps I would have not been so negative if I could "change things on the fly" as well.
 

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