Entitled Manchild/Horrible Father Harasses Cast Member

[Tom Morrow]

So, it was trivial, as in "no long lasting effects from his bad behavior nor any crimes committed."

In what way would ending his employment be a punishment that fits the crime? If WDW felt that his behavior warranted it, they could have escorted him from the part and/or banished him. This is a punishment that would fit the crime.

However, causing him to lose his job over this is not a punishment that fits the crime. He wasn't acting as an employee when he did these actions. His bad behavior was not committed in service to his job. Suggesting that he should lose his job is simply retaliation on your part. You don't like his behavior and now you want to make sure he suffers (and suffers much longer than the cast member that had to endure his tirade).

Ultimately, this is just about control. You want to make him an example rather than assure that the "punishment," if needed, fits the crime.

My main issue is the whipping out the phone to hopefully blast them on social media. This is common all over Reddit and it needs to stop, and it should never happen to employees who are just doing their job. Everyone's looking for the next viral "public freakout" video. Thankfully he didn't actually identify the Cast Member in this instance.

 

[TrainsOfDisney]

My main issue is the whipping out the phone to hopefully blast them on social media. This is common all over Reddit and it needs to stop, and it should never happen to employees who are just doing their job. Everyone's looking for the next viral "public freakout" video. Thankfully he didn't actually identify the Cast Member in this instance.

The CM’s job is to remain polite and professional. I wouldn’t say the cm was just doing her job.

Look at the crazy anti-mask guy in Hollywood studios. The managers and security continued to be professional throughout.

 

[Chef Mickey]

The guest was completely out of line to be sure. No excuse for that guest but the cast members could have handled it better. You don't tell a guest " don't I deserve to go home?" that is wrong because you are making the guest feel guilty for even going to the park in the first place. Your job is to run the ride, so you saying you don't want to be at work because no guests = no jobs. I didn't like that. Also the 2nd cast member had no right to yell at that guest. Let your boss or security do that. To be fair to the cast members we don't know how long he talked to them before he started filming so they made have started off nice and sweet then he irritated them to that point. but still, they need to keep their cool and be more professional. but the guest here is the idiot who started the whole thing.

A lot to ask out of kids. In these situations, they should be able to tell guests letting you on means they get in trouble, so it's not their call.

 

[_caleb]

Heck... we’ve all lost our patience with a cm before and said something snarky right?

I agree that we've probably all been a little short-tempered, rude/snarky, etc. with a CM

I honestly don’t think I’ve ever lost my patience with a CM. I did not realize this was as common as you all make it sound.

 

[Chef Mickey]

The CM’s job is to remain polite and professional. I wouldn’t say the cm was just doing her job.

Look at the crazy anti-mask guy in Hollywood studios. The managers and security continued to be professional throughout.

Meh, it's hard though. The guy was ready to start an argument instantly. "Polite and professional" is not always an option and can become a "SIR SIR SIR SIR" screaming match quickly. These guys need a firm no after the first "I'm sorry, I can't do it" line.

 

[TrainsOfDisney]

Meh, it's hard though. The guy was ready to start an argument instantly. "Polite and professional" is not always an option and can become a "SIR SIR SIR SIR" screaming match quickly. These guys need a firm no after the first "I'm sorry, I can't do it" line.

It’s always an option but at the end of a long day with a guy being all crazy wanting to ride the Carousel that option becomes less and less likely to use haha.

 

[Chef Mickey]

It’s always an option but at the end of a long day with a guy being all crazy wanting to ride the Carousel that option becomes less and less likely to use haha.

People are ridiculous. I worked at Walmart as a kid and saw the entire gamut. Brutal. I would love to be a CM just for these moments. I would just tell the guy how it is, respectfully and professionally but with zero doubt on outcome. I work in a warzone (corporate America) every day, so I think I'd be up to it.

 

[Tom Morrow]

The CM’s job is to remain polite and professional. I wouldn’t say the cm was just doing her job.

Look at the crazy anti-mask guy in Hollywood studios. The managers and security continued to be professional throughout.

I'm willing to cut them some slack considering what's happening to all of them, to be honest. Managers and security are also held to a higher standard, not to mention a guest is less likely to try to intimidate them

I guess we'll have to agree to disagree here, but I am not bothered at all that a man who is both filming and verbally threatening the girl ("you're GOING to let me on!") as bullying tactics got less than stellar responses. "You're paid to be nice and professional" does not mean "guests are allowed to abuse you." I think Disney may finally be waking up to this.

Put yourself in her shoes. Imagine how awful it would be if not only did his video go viral (it hasn't yet, for the most part), her identity was clearly visible and he also edited in a way that made him look right and made her look bad. This is a thing that does happen thanks to Reddit and it needs to stop. I can't blame someone for giving snippy responses when a camera is shoved in their face for this reason.

 

[larryz]

Put yourself in her shoes. Imagine how awful it would be if not only did his video go viral (it hasn't yet, for the most part), her identity was clearly visible and he also edited in a way that made him look right and made her look bad.

To my mind, there's nothing the whiner could do to make it look like he was in the right here. When the line is closed, it's closed.

She doesn't look bad to me -- she looks diligent and conscientious.

 

[_caleb]

Meh, it's hard though. The guy was ready to start an argument instantly. "Polite and professional" is not always an option and can become a "SIR SIR SIR SIR" screaming match quickly. These guys need a firm no after the first "I'm sorry, I can't do it" line.

“FRIEND FRIEND FRIEND FRIEND” screaming match

 

[Lil Copter Cap]

@Tom Morrow has expressed my sentiment perfectly throughout this thread, but I will still add my thoughts.

I agree entirely that this man should suffer job loss. If this had happened without our knowledge, I would think otherwise. But this man took the time to whip out his phone and film a CM in hopes of intimidation and a possible desire of the CM losing her job via viral tactics. The service industry is filled with this nonsense and, as Tom Morrow has stated, it should stop.

Rewarding abuse isn’t the answer.

And if you’re at Disney World right now, you are entirely in choice in all you do. A pandemic still rages on and you decide to harass a CM, whose community is currently breaking, all for what?

So, yes, cancel this guest and let him suffer the consequences.

 

[1HAPPYGHOSTHOST]

@Tom Morrow has expressed my sentiment perfectly throughout this thread, but I will still add my thoughts.

I agree entirely that this man should suffer job loss. If this had happened without our knowledge, I would think otherwise. But this man took the time to whip out his phone and film a CM in hopes of intimidation and a possible desire of the CM losing her job via viral tactics. The service industry is filled with this nonsense and, as Tom Morrow has stated, it should stop.

Rewarding abuse isn’t the answer.

And if you’re at Disney World right now, you are entirely in choice in all you do. A pandemic still rages on and you decide to harass a CM, whose community is currently breaking, all for what?

So, yes, cancel this guest and let him suffer the consequences.

Fozzy!

 

[LastoneOn]

Just love the title of this thread.

 

[LastoneOn]

This video has been making the rounds on Facebook:



Summary: He approaches the entrance to the carousel at 8:01. Park closed at 8:00. The Cast Member says its closed. The man starts filming her, trying to intimidate her into letting him in. He argues that there are people in line that haven't ridden yet. She, doing exactly what she is supposed to do per the job, states that they have to cut the line at some point, and if she lets him in, she has to let everyone else in to be fair. He continues to berate her but walks away when they start contacting someone else to assist, possibly security.

99% of the comments are telling him he is 100% wrong, but he is instead going on this weird crusade against Cast Members. Oh, he also is an anti-masker who continually films himself ignoring the rules, taking his and his kids' masks off. I get it, "don't give stupid people attention", but also this man deserves to lose his job over this.

Do not be this guest. Do not act entitled and bully frontline employees for doing their job. Do not be trash.

Also, if you are a Cast Member, I would refrain from commenting on his stuff.

He's one of these people that run in the airport get to the jetway and the door is closed. "but the plane is still here!!" they madly point out the window. Sorry, once the door is closed, the door is CLOSED. he'll rant and rave, in plain site standing by the window pointing at the cockpit,

and he just can't, just can't understand, why that pilot won't let a raving maniac on the plane.

 

[LastoneOn]

Yes but isn't this the new American way. Complain so much and get things handed to you. (sarcasm but the sentence is true in a way)

Maybe new to America but not the rest of the world.

 

[LastoneOn]

don't give stupid people attention", but also this man deserves to lose his job over this.

You're very wrong about this. He's not there representing anybody, he's just being a human.
This cancel culture crap is destroying society.

 

[TrainsOfDisney]

He's one of these people that run in the airport get to the jetway and the door is closed. "but the plane is still here!!" they madly point out the window. Sorry, once the door is closed, the door is CLOSED. he'll rant and rave, in plain site standing by the window pointing at the cockpit,

and he just can't, just can't understand, why that pilot won't let a raving maniac on the plane.

i used to work at a tourist railroad and people would ask us to have the train back up and pick them up if they missed it. “It just left 5 minutes ago, it can’t be that far down the track” - this happened more than you would think. Ha.

 

[LastoneOn]

i used to work at a tourist railroad and people would ask us to have the train back up and pick them up if they missed it. “It just left 5 minutes ago, it can’t be that far down the track” - this happened more than you would think. Ha.

Well now jus get on that there radio and call 'er back!

 

[Tom Morrow]

You're very wrong about this. He's not there representing anybody, he's just being a human.
This cancel culture crap is destroying society.

He started filming with his phone with the intention of her losing her job. He also was literally barking orders and threats at her in the process. Non-garbage people don't do that over a bottom level employee just doing what they're asked to do.

I get it, maybe it's not on the same level as people being recorded going on racist rants losing their jobs (another phenomenon thanks to Reddit), but the more people face consequences for being garbage, the more they will think twice before pulling things like this.

 

[PostScott]

Why do I feel like if the guest calmly and patiently explained to the CM why they were late and kinda persuaded the CM into letting them into the line, then there would've been a better chance of them getting on the ride.


Not this "let me get my phone out and scare the CM because they wont give me WHAT I WANT.