Doors Fail to Open on Monorail Yellow

[SpaceMountain77]

On Saturday, December 8, 2018, at approximately 9:20pm, the doors of the last car of Monorail Yellow failed to open at the Ticket & Transportation Center, Polynesian Village Resort, and Grand Floridian Resort & Spa. Guests banged on windows, but no Cast Members responded. Moreover, one guest tried to use the emergency phone, but no Cast Member answered. At Disney's Grand Floridian Resort and Spa, a child screamed out the window, asking for help, and a Cast Member finally responded.

The incident was reported to (XXX), a Cast Member at the Front Desk of Disney's Grand Floridian Resort & Spa. When asked whom should be contacted to report the safety concern, (XXX) said to post it on Instagram, instead of indicating a contact from Transportation or Public Safety. (XXX) said that Disney monitors social media.

 

[larryz]

"I'm sorry, Dave, but I can't let people out, or it will jeopardize the mission."

 

[peter11435]

On Saturday, December 8, 2018, at approximately 9:20pm, the doors of the last car of Monorail Yellow failed to open at both the Ticket & Transportation Center, Polynesian Village Resort, and Grand Floridian Resort & Spa. Guests banged on windows, but no Cast Members responded. Moreover, one guest tried to use the emergency phone, but no Cast Member answered. At Disney's Grand Floridian Resort and Spa, a child screamed out the window, asking for help, and a Cast Member finally responded.

The incident was reported to x, a Cast Member at the Front Desk of Disney's Grand Floridian Resort & Spa. When asked whom should be contacted to report the safety concern, x said to post it on Instagram, instead of indicating a contact from Transportation or Public Safety. X said that Disney monitors social media.

This is unacceptable and Disney needs to address this situation to make sure it doesn’t happen again. However unless you intend to get the front desk cast member in trouble I would recommend removing his name.

 

[monothingie]

On Saturday, December 8, 2018, at approximately 9:20pm, the doors of the last car of Monorail Yellow failed to open at the Ticket & Transportation Center, Polynesian Village Resort, and Grand Floridian Resort & Spa. Guests banged on windows, but no Cast Members responded. Moreover, one guest tried to use the emergency phone, but no Cast Member answered. At Disney's Grand Floridian Resort and Spa, a child screamed out the window, asking for help, and a Cast Member finally responded.

The incident was reported to (XXX), a Cast Member at the Front Desk of Disney's Grand Floridian Resort & Spa. When asked whom should be contacted to report the safety concern, (XXX) said to post it on Instagram, instead of indicating a contact from Transportation or Public Safety. (XXX) said that Disney monitors social media.

Is this an equipment failure or a CM failure? There must be Something more to this To go multiple stops without anyone noticing is suspicious.

 

[SpaceMountain77]

Is this an equipment failure or a CM failure? There must be Something more to this To go multiple stops without anyone noticing is suspicious.

It was the last car of Monorail Yellow and the experience was truly bizarre. The Cast Member at the Transportation and Ticket Center just stared, even though guests were banging loudly on the doors.

 

[twilight mitsuk]

RCT doors stuck closed

 

[Pam Hates Penguins]

When are these making their debut??? Eventually someone is going to get hurt with all these monorail malfunctions.

 

[peter11435]

Is this an equipment failure or a CM failure? There must be Something more to this To go multiple stops without anyone noticing is suspicious.

I’m guessing human error. They can intentionally lock the doors closed of a single vehicle for maintenance, custodial, or operational concerns. I have also seen them lock doors closed at certain stations to ensure that there is capacity for a station down line. For example it used to be common to not load the last car on resort at the MK at night so that there would be capacity for guests boarding at contemporary. I’m guessing this was human error and misunderstanding by cast at other stations. The biggest issue is the uselessness of the emergency phone.

 

[Animaniac93-98]

Could you imagine paying $170 + tax to do the Highway in the Sky Dine Around and have this happen to you?

 

[DisneyGentlemanV2.0]

Is this an equipment failure or a CM failure? There must be Something more to this To go multiple stops without anyone noticing is suspicious.

They noticed...
... they just didn't care.

 

[SpaceMountain77]

The biggest issue is the uselessness of the emergency phone.

Although it looks like an intercom button, you open a door to reveal a traditional phone receiver. There is no button or switch to initiate a call. The other guest lifted the phone and said it was a dead line.

 

[peter11435]

Although it looks like an intercom button, you open a door to reveal a traditional phone receiver. There is no button or switch to initiate a call. The other guest lifted the phone and said it was a dead line.

Did they try saying anything into the phone?

 

[SpaceMountain77]

Did they try saying anything into the phone?

Yes, things like, "Hello, is anyone there," and "Our monorail doors won't open."

 

[Mike730]

Frightening really. The carelessness across the board is worrying.

 

[peter11435]

Yes, things like, "Hello, is anyone there," and "Our monorail doors won't open."

Out of curiosity, did they talk into the phone while the train was in transit or only while at the station?

 

[SpaceMountain77]

Out of curiosity, did they talk into the phone while the train was in transit or only while at the station?

Honestly, I do not remember. Although some guests were laughing, the panic of other guests made the time seem longer.

 

[peter11435]

Honestly, I do not remember. Although some guests were laughing, the panic of other guests made the time seem longer.

I only ask because I assume the emergency phone is an open line that goes directly to the pilot in the front cab. While at the station the pilot would generally be outside the cab on the platform.

 

[monothingie]

View attachment 332009

When are these making their debut??? Eventually someone is going to get hurt with all these monorail malfunctions.

There is no evidence of anysort of equipment malfunction or failure.

 

[Pam Hates Penguins]

There is no evidence of anysort of equipment malfunction or failure.

Sorry, it was a Cast Member error, I realize.

 

[monothingie]

If only they had an ECV that could crash into the doors and break them off.

Or maybe they should have tried to causally lean against the door like the sticker says not to, so it would pop open.