People will continue to complain and shake their hands in the air about how greedy Disney is and how they are taking away perks once offered for free and not giving anything new and after all of that those same people will still shell out thousands and thousands of dollars to enjoy a Disney vacation. And Disney knows this.
This is true to a point. But they're spending "perception" capital. Most people are still going because of mass inertia and because of people who enjoyed all the perks before. Disney (any company for that matter) can coast like this for awhile but eventually the word gets out and the perception changes and then the brand is irrevocably damaged.
Or maybe this is what they want - it's easy for a board and CEO to set the "new norm" (We're just a theme park like Universal and Six Flags) which makes it easier for them. Less risk - same reward as everyone else.
It's a personal theory of mine that this happens across all industries and corps. Once the passionate founder dies, unless you have someone just as passionate about it then the company because widget delivery system X.
Sears should've eaten Amazon's lunch up front as they were THE original mail-order delivery system but they had been replaced by managers who had no idea of the company's history and kept pushing retail in a dying market.
Tesla only works because of Musk' leadership (right or wrong) as Ford and other car manufacturers have the resources and know-how to have completely dominated the eCar market from the start - but they don't have passionate leadership willing to take that risk - just mill-made MBAs.
Or see Apple post Steve Jobs, then with Steve Jobs again and then him putting into a place a groomed leadership to keep the company going (Tim Cook's acumen isn't GREAT - I think Jobs would've pushed the company growth faster/better but Cook has at least kept SOME innovation going) (and no, I do NOT want Apple to acquire Disney!)
Anyway - tl;dr - "The more they tighten their fists, the more dollars will slip through their fingers" Not to hijack this thread but if the Star Wars cruise had been half as good as many of us had been dreaming about (and it would've been expensive and more risky on Disney's part) many of us would've broken the bank to spend the money to try to get a shot at staying there.
or to put it better...