News Disney updates its legendary Four Keys model to include a fifth key

[_caleb]

Lots of CMs I know (myself included) find this to be nothing more than unnecessary virtual signaling.

Edited to add: none of us are against inclusion, but this doesn’t fit the hierarchy of the four keys. If anything, it should’ve been put into the Disney Values, although they already have “diversity“ as one of them. Shoehorning them into the Four Keys - where it should already be implied under courtesy - seems more like a PR move

This could be interpreted a couple different ways. Maybe it is "Oh here we go with yet another woke mob PR move!" Or maybe its closer to "How do we emphasize something that the current training doesn't quite emphasize enough?"

@EPCOT-O.G. keeps bringing up Disney's business in China. I would hope that fans on this board can appreciate that adding the "Inclusion" key might be a company-wide response to issues faced by East Asian park CMs.

 

[BigThunderMatt]

I always saw Inclusion as being inside Courtesy. Are you really acting courteous to someone if you are excluding or treating them differently in a negative way?

It depends on how passive-aggressively you're telling them to have a magical day.

 

[BigThunderMatt]

This could be interpreted a couple different ways. Maybe it is "Oh here we go with yet another woke mob PR move!" Or maybe its closer to "How do we emphasize something that the current training doesn't quite emphasize enough?"

I feel like Disney has always been ahead of the curve on the diversity piece. When I worked for them I always felt like our workforce was incredibly diverse and inclusive, with zero tolerance for racism, sexism, ageism, ableism or homophobia/transphobia. I remember someone getting fired on the spot for dropping the n-bomb in casual conversation while on the clock.

 

[The Mom]

Please keep the political discussion in the political forum. I would love to see some of the China topic discussed there.

 

[EPCOT-O.G.]

My earlier posts have been moved by I wanted to thank @_caleb for his sincerity and ability to converse meaningfully. We may approach some of these issues from different perspectives but I appreciate the gracious way he engaged me. We could all use a bit more grace with one another!

 

[durangojim]

If there was only a tenet that went something like, “Do unto others as you would have done to you.”

 

[WondersOfLife]

it used to be 2 weeks, over time they keep shortening it. Not good.

Jesus. Not necessary. It’s an entry level job (by today’s standards). Maybe if Disney paid CMs more it’d be worth a 2 week lecture.

 

[lazyboy97o]

Jesus. Not necessary. It’s an entry level job (by today’s standards). Maybe if Disney paid CMs more it’d be worth a 2 week lecture.

Disney did pay more.

 

[Brer Oswald]

This really seems like a mere formality of something that I’ve already seen present in the CMs at the parks. Something to fish for positive articles to counteract the negative Mulan ones (and anything about the parks in COVID).

I don’t think this is changing anything. Maybe some more diversity training for the leaders, higher ups, frontline? That would be nice.

Quite frankly, if you’re discriminatory in any way, you shouldn’t be working as a Cast Member. But I’ve never ever encountered a Cast Member who wasn’t inclusive. I’m sure someone else probably has.

 

[jedieaston]

And to think, my bet was that the fifth key would be "Force-Sensitivity".

 

[larryz]

If there was only a tenet that went something like, “Do unto others as you would have done to you.”

Jesus.

Exactly right.

 

[Ricky Spanish]

Why stop at five?

• Honest
• Brave
• Compassionate
• Leader
• Courageous
• Unselfish
• Loyal
• Hard-working
• Independent
• Responsible
• Considerate
• Self-confident
• Humble
• Feel free to add your own

Oops, wrong list!

 

[WDW Pro]

Chances of this meaning inclusion of low socioeconomic families? Zilch.

 

[WondersOfLife]

Disney did pay more.

Back then?

 

[_caleb]

Chances of this meaning inclusion of low socioeconomic families? Zilch.

I wonder. There may be some sensitivity training related to the inclusion of low income guests, but when what you’re selling is so expensive, I’m not sure how you can “include” people who can’t afford to even go to the parks.

 

[Giss Neric]

Inclusion meaning they will hire CMs with obvious/visible piercings and tattoos now?

 

[larryz]

Jesus. Not necessary. It’s an entry level job (by today’s standards). Maybe if Disney paid CMs more it’d be worth a 2 week lecture.

Didn't it used to be a week long?

 

[WondersOfLife]

Didn't it used to be a week long?

Maybe. I just don't remember it being as long as people talked about. We sat in a classroom where a young guy kinda sorta prepared a speech, watched some videos, and a powerpoint for about 2 or 3 days. They let us ride Haunted Mansion and we toured Magic Kingdom another day.

Does your personal job training also count as traditions?

 

[WondersOfLife]

Inclusion meaning they will hire CMs with obvious/visible piercings and tattoos now?

They already eased up on that rule a little while back

 

[bayoubelle]

Seems to me that Disney could have just started the "inclusion" key without all the buzz. Reminds me of do gooders "Look at me, see what I'm doing! Don't you think I'm fantastic!" No, I think you're glory hounds. Just shut up and do it.