Disney Skyliner shutdown and evacuation - October 6 2019

wdwmagic

Administrator
Moderator
Premium Member
For what it’s worth, yesterday there were no Skyliner CMs at the EPCOT station. Just security. Today the Skyliner CMs are back (standing around talking)
There were Skyliner CMS there around midday when this pic was shot, so I wouldn't read much into that.
 

Yert3

Well-Known Member
More local news articles with guests who were trapped for almost 4 hours( that's the time now) and seriously angry at Disney. Not bc it stopped but bc of Disney's response. Stated a 6 year old girl in full panic, almost hyperventilating and children having to pee in the blue bag which then leaked on the floor! My 8 year old daughter would be mortified! Only one bag of water was found. Im assuming the others were taken. It doesn't matter by who, blaming them won't help a thirsty hot guest. Disney's response to these things lately has not been even adequate, much less worthy of the Disney name. I'm assuming glass had to at least fall on some guest whom we haven't heard from, maybe bc Disney got to them first. All the cabins seem to have been occupied bc it was near park closing. I could be wrong but I think dis paid them off quick, right then and there or that night. Why no interviews by guests rescued by fire dept? Its continued pretty big news here in orlando.
Disney has always been a joke when it comes to letting people know what is going on. A few months ago, I was on a monorail that stalled in the TTC for about ten minutes in morning rush. No explanation given. Not even an apology when we eventually did start to get going. Monorails are stalling frequently now for some reason. I found this comment on reddit a few days ago who told a story similar to mine.
AC804F05-4D94-4E88-9FC3-962E49886FDD.jpeg

E7FEB7FC-46C5-47C2-A9BE-5D24A8F65D4C.png
 

durangojim

Well-Known Member
Disney has always been a joke when it comes to letting people know what is going on. A few months ago, I was on a monorail that stalled in the TTC for about ten minutes in morning rush. No explanation given. Not even an apology when we eventually did start to get going. Monorails are stalling frequently now for some reason. I found this comment on reddit a few days ago who told a story similar to mine.View attachment 416971
View attachment 416972
No to sound callous but 10 minutes isn't that long. I can understand the frustration and agree that something should have been said, but I think many who have been to WDW have been stuck on something (ride or transportation) for 10 minutes or more at some point in their trips.
 

durangojim

Well-Known Member
I have heard because of the great response to what happened over the weekend, Disney is now offering the Scrumptious Skyliner Dessert show where they provide some deserts in the cabs and then stall the lines in the air while the fireworks go on at DHS and EPCOT. Apparently this weekend was just a trial that went wrong but because of overwhelming guest response it will be offered soon.
 
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Minthorne

Well-Known Member
Most remedial as well
Gotta love the "50% of the population will always be less intelligent than the other 50%"

50% of the population will always be less xxxxxxxx than the other 50% .......substitute anything for xxxxxxxx and it is still a "true" fact

50% of the population will always be less alive than the other 50% ?
 

rickdrat

Well-Known Member
So in incidents like this, what exactly is the protocol? I assume once a CM mashes the E-Stop button they must remain hands off except to maybe give a safety spiel before calling management, Reedy Creek, etc. So we wait for them to arrive. So who's in charge then? Is there the Disney equivalent of an incident commander? Obviously the priority is disembarking all the guests safely. It seems to me that the Gondola system as laid out presents one of the most difficult and potentially dangerous evac procedures of anything else on property, given the requirement for specialized lifts and rappelling gear combined with the relative inaccessibility and sheer number of vehicles. Clearly it would be preferred to offload in the stations assuming the system can be safely operated. If I understand what happened, it seems in this case Reedy Creek responded to emergency calls which prevented the ride system from being evaluated and restarted which would have led to a much quicker unloading of the whole system. Just wondering who wins out when the mechanics get on the radio to say we can restart only to be told that RC has guys on ropes hanging from one the cabins so we have to wait.

Then again, maybe this falls under some OSHA or NTSB guidelines that you have to preserve the scene to collect evidence, etc before clearing everything out?
 

Vacationeer

Well-Known Member
In the Parks
No
I have heard because of the great response to what happened over the weekend, Disney is now offering the Scrumptious Skyliner Desert show where they provide some deserts in the cabs and then stall the lines in the air while the fireworks go on at DHS and EPCOT. Apparently this weekend was just a trial that went wrong but because of overwhelming guest response it will be offered soon.
Skyliner Party will roll out with a $49 price tag and a fabulous experience. After the google algorithms have all those details and positive reviews linked on the top 10 pages, the event will become $99, crowded and less offerings included.
 

Yert3

Well-Known Member
No to sound callous but 10 minutes isn't that long. I can understand the frustration and agree that something should have been said, but I think many who have been to WDW have been stuck on something (ride or transportation) for 10 minutes or more at some point in their trips.
You’re right, ten minutes isn’t long. I just find it strange they wouldn’t say a single thing. I’ve been stuck only 2 minutes before and got an explanation.
 

trainplane3

Well-Known Member
Disney has always been a joke when it comes to letting people know what is going on. A few months ago, I was on a monorail that stalled in the TTC for about ten minutes in morning rush. No explanation given. Not even an apology when we eventually did start to get going. Monorails are stalling frequently now for some reason. I found this comment on reddit a few days ago who told a story similar to mine.View attachment 416971
View attachment 416972
Don't ride it now then. Dwell time for the monorails have gotten hilariously long in the station since my visit in July. It's been mentioned by others in the know that dwell time has been increased for unspecified reasons. I was there last week and they now sit in the station for what feels like at least 10 minutes with nothing else going on.
 

Disney Analyst

Well-Known Member
The hyperbole spewing after this incident is just turning this thread into a toxic wasteland. Every poster that was going on about the Skyliner over the last few years were clearly just waiting for something to happen so they could all start foaming at the mouth in unison.

This incident was clearly not communicated properly during the evac/stop to the guests trapped. Disney can do better, and should do better, and I hope will do better.

BUT,

Gondola's are generally reliable, safe, and an efficient means of travel. The statistical odds of this sort of incident are extremely low, but it happened, and Disney will fix and learn from this.

If you don't like the gondolas, don't ride them.

Kbye.
 

ImperfectPixie

Well-Known Member
I bet they don't do it. Seeing the numbers will make people wonder why they're there. But hopefully they'll put some sort of tracking system in place regardless.
One could argue that it's dangerous for them not to add numbers to the bottoms of the cars. If this weekend's guest had been having a stroke or heart attack, every minute wasted looking for the cabin they were in could have made a huge difference.
 

Vacationeer

Well-Known Member
In the Parks
No
"Be responsible for yourself! If there's a chance you'll have a negative reaction then don't go on the Skyliner!"
"Stop preparing yourself with information to judge if you'd be OK with certain scenarios and procedures."
Can't win, lol.
 

Vacationeer

Well-Known Member
In the Parks
No
One could argue that it's dangerous for them not to add numbers to the bottoms of the cars. If this weekend's guest had been having a stroke or heart attack, every minute wasted looking for the cabin they were in could have made a huge difference.
Yeah, I don't think large numbers on the bottoms of gondolas would cause any kind of alarm. There are clear numbers on all mass transit, really pretty much all transit for that matter. Nothing out of the ordinary.
 

Vacationeer

Well-Known Member
In the Parks
No
Then why didn't they add them to begin with? Just an oversight? It never occurred to them?
There's many things that never occurred to them, until it became obvious in hindsight. lol :D

I'd think it was obvious that people would abuse access to emergency packs so I'd plan for that by putting a warning that opening it will trigger an emergency alert.
Kinda of like fire exit doors that warn an alarm will go off but doesn't really, they just don't want people using that back door.
 
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